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11 comments

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    Stephanie Westbrook

    Hi Karen! Welcome to Wrike then :) We have chat in the Workspace available during trials and for accounts with premium support. That said, our help center always has a live chat option that you can use. While it's not in the Workspace, one option to quickly access the chat would be to bookmark our Getting Started page, from there you just click the "open live chat" button in the lower left-hand corner.  

    We're always here to help answer questions on the forums too. Feel free to post your questions here and we'll help answer. 

    Stephanie Westbrook Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Jennifer Haga

    Has Live Chat been removed/disabled?  I used to find the link to it on the page referenced above "Getting Started" however, I can no longer find it.  Another forum post references finding the link to live chat on article pages and I don't see it there either.

     

    Jen

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    Stephanie Westbrook

    Hi Jennifer! We've temporarily turned off live chat for the weekend. Don't worry, it'll be back next week! In the meantime, please feel free to post your questions here or email support@team.wrike.com and we'll get your question answered as soon as possible. 

    Stephanie Westbrook Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    emma girard

    (Edited )

    Has Live chat been turned off again? It keeps flipping to adding a post to community.

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    Anastasia

    Hi Emma! Live chat is available from any knowledge base article, as well as the search results page. The Community post option is available from the home page. Let me know if you have any other questions!

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    Luke Flegg

    Live chat is gone again.

    I can't access it from the Knowledgebase articles or anywhere you've mentioned Anastasia.

    Paying $1,000 for this, it'd be great to at least have a notice saying if it's temporarily or permanently down, or is now accessible elsewhere.

    Thanks

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    Stephen

    Hi Luke, sorry for any confusion.
     
    You need to be viewing a Help Centre article to see the Chat button. For example, go here, and you'll see the 'Live Chat' option pop up on the bottom righthand side of your screen. You can also access it from any Search page on the on the Help Centre, so if you search for an answer and can't find any existing posts/articles related to your query you'll see the option to live chat.
     
    If you're not viewing or searching for a post you'll be given the option to post a question to our Community. Please let me know if you're not seeing this live chat option or if there's anything else we can help with here 🙂
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    Walker Lunsford

    Why is there no "Live Chat" button appearing in the bottom right-hand corner of my screen?  Need to Live Chat with someone now.

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    Stephanie Westbrook

    Hi Walker, we have more limited Support hours on the weekend, but you can email the team any time at: support@team.wrike.com

    Stephanie Westbrook Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Eric G

    Where's the chat support? It's been gone for weeks

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    Hugh

    Hi Eric! I see that you were in contact with our Support team, and that they were able to help you!

    Just as a reminder for everyone, you can access the Live Chat directly on Wrike's Help Center page when you are logged in.

    Hope this helps!

    Hugh Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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Community

Welcome 🖖

Hi there! 🙂 Want to become a black belt Wrike Ninja? Here's how to earn a Wrike badge

Welcome 🖖 Have you checked out this week's Release Notes yet?

Hey! 👋 Curious about something? Visit How To to search and ask the Community for answers.

Welcome! 👋 Figured out a good tip or trick? Share it in Best Practices.

Want to connect your existing software to Wrike? Learn and ask how in the API section.