Chat Link
It would be helpful for the CHAT Link to be available on the WRIKE workspace. Being new to Wrike, I sometimes have questions but have to go to "Tutorials" to get to the CHAT link. Sometimes the Tutorial link fails and I have to try several times. It is very frustrating. Maybe being new I just haven't found the link from my work space. If so, please let me know, otherwise place a link on teh work space page. Thanks
The live chat feature did work for a while but I noticed today that it has gone again.
All I get is the option to "Leave a message"
Edit: It's back now! It would be useful to know if Wrike disable the Live Chat feature during periods of high demand or something, as at least I would know that's what's likely going on and I wouldn't waste people's time moaning about it ;-)
Hi Phil Taylor! We checked this internally and it looks like we had our normal coverage (Mon-Fri) during the time you were reaching out to us vie chat. Is it possible you were not logged in or opened the Help Center in a different browser?
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa I was definitely logged in (that's the first thing I check), and I was using the same and only browser as I always do. This isn't the first time this has happened so there's deffo something odd going on either at my end or yours. I'll keep an eye on it and report back here if it happens again. Thanks for the response though :-)
That doesn't sound right Phil Taylor so please do let us know if it happens again and we'll continue investigating in the meantime!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Lisa - it's happened again.
Do you limit the amount of times someone can contact live chat? I've only contacted them a few times in the last month. This is seriously frustrating and not what we pay for.
Lisa - any update on this? The link is back again today. Do you disable it at certain times? The lack of consistency with the live chat is really frustrating. Thanks.
Spoke too soon - it's gone again...
Could it be based on California timezone working day?
Could be, although that would imply that significant volumes of people start work between 0600 and 0630 in California. I know that people are supposed to be very healthy over there but are they really getting up that early? :-D
Hi Phil Taylor, apologies for the inconvenience! Our team is investigating this now, and they'll follow up on this separately.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hello - I am not receiving the icon for chat and I am signed in. Is chat disabled? I also have sent an email to a request ticket this morning and have not gotten a response. Thank you!
Hi Laura Klein I have had some success using the following steps - give them a go and see how you get on :-)
(these are notes from a support ticket I had open with Wrike)
"Please note that using an incognito session or a new browser would require you to pass the authentication and allow cookies for the live chat option to appear. I've double-checked the same on my end now and can confirm that the live chat option always appears after I log into my Wrike account in another tab of the same browser. The same behaviour is expected for your user profile as well.
Please follow the same steps and if they don't work, share a video recording with me to investigate further:
Thank you for your help Phil! It seems to be working now!
Excellent Laura Klein! Glad it helped :-)
Hi. Is there a way i can get assistance. I logged a request yesterday but i haven't had any response. Trial version expired i chose a plan but when reviewing my order i keep getting error message. Submitted the issue but no one has responded only got email confirming the my request has been submitted successfully and someone would contact me. Its over 24 hours but no response or assistance.
Hi NHLANHLA SIBANDA, apologies for the late reply here.
I can see our Support team replied to you, do you need any further help with this? I'll be happy to help 🙂
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover