Your Ultimate Guide to Navigating Wrike Support - Let's Make It Easy! ๐Ÿš€

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Hello, Wrike Community! ๐Ÿ‘‹

We've been keeping an eye on your queries about reaching out to Wrikeโ€™s Support team - and we've got you covered! This post is your one-stop-shop to make getting help as smooth as possible. But first, did you know we have self-service materials ready and waiting for you?

Dive into our Online Resources and Troubleshooting section. They're crafted to answer a wide spectrum of frequently asked questions, and could be your fastest route to a solution.

Still on a quest for answers and need to touch base with our Support Team? ๐Ÿ•ต๏ธโ€โ™€๏ธ

Here's your map to the different channels you can use based on our Support packages. Get a snapshot of the available Support packages on this page.

  • Web Form - You'll find this in the Help Center header. Make sure you're signed in, which will happen automatically if you're already using Wrike in the same browser.
  • Chat - Kick-off a chat via the Help Center. Just spot the chat bubble in the bottom right corner. Don't forget, you need to be logged into the Help Center to start this.
  • Workspace Chat & Dedicated Phone Line - Special treats for our Premium Support package users! Think your team could benefit? Reach out to your Account manager or get in touch via the contact form.

Wondering how you can make sure your question or issue is resolved in the most efficient way? ๐Ÿ•ต๏ธโ€โ™‚๏ธ

Here are some pro tips:

  • One inquiry per ticket: Got multiple queries? Send us a separate ticket for each. It helps us keep things neat and tidy, and focus on each issue in its own right.ย 
  • State your goal: If you have a product-related question, tell us what you're aiming to achieve or the problem you're looking to solve with Wrike. For suspected issues or bugs, let us know what you expected to happen versus what actually did, and walk us through how to reproduce it.ย 
  • Pictures speak volumes: Screenshots and videos can be super helpful in getting us on the same page and speeding up the resolution process.

We hope this guide makes your journey with our Support Team a breeze. Got more questions? Drop them in the comments below ๐Ÿ‘‡ - we're always here to help.

Denis Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Denis Wrike Team member Become a Wrike expert with Wrike Discover

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