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New Wrike Experience FAQs

Why are you rolling out the New Wrike Experience?

Based on user feedback, research, and investigation, we knew our UI and UX needed improvement, so we set about rethinking Wrike. Our goal is to empower you to use Wrike in the way that works best for you while helping your team to work as one. The New Experience brings a fresh look to your workspace, making it easier to navigate Wrike and quickly access your work.

How do I know which version of Wrike I’m using?

If your Wrike home page looks like this, with the logo in the middle, then you're using the New Wrike Experience:

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If Wrike looks like this when you open it, with the logo on the left-hand side, then you’re using the Classic version of Wrike:

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I'm currently using the Classic version of Wrike, why should I move to the New Experience?

The New Wrike Experience aims to make it even easier for you to do the best work of your life. It effectively changes how you can organize, view, manage, and interact with your work in Wrike. You can enable it now in Wrike Labs and learn more about the functionality in the Getting Started section. If you're looking for resources related to the Classic Wrike Experience, please visit our Classic Wrike Experience Help Center.

What's the difference between this Help Center and Classic.Wrike.com?

This Help Center has recently been updated and now contains resources related to the New Wrike Experience. If you're using the Classic Wrike Experience, please visit our new Classic Wrike Experience Help Center. Here, you'll find resources related to the Classic Wrike Experience.

How do I enable the New Experience?

If you’re not already using the New Wrike Experience, you can enable it in Wrike Labs.

The New Experience can be enabled per individual account. Once enabled, you'll see that your ‘My Home’ page in Wrike contains new elements and an updated navigation, which will allow you to personalize your experience, making it easier for you to find and manage work in Wrike.

Find out more on My Home.

Do I need to switch to the New Experience?

If you are on a paid subscription plan and currently using the Classic version of Wrike, you can continue to do so. As the New Experience rolls out, the feature will be opt-out by default, so you may choose to continue with the Classic Navigation by opting out of the New Experience.

*Customers who are using Wrike’s Free subscription will not have an option to revert back to the Classic Navigation after March 15, 2021

How can existing users opt out?

Opting out of the New Experience will revert your workspace to the Classic Navigation. You can opt out of the New Experience through your profile menu: Select Profile Menu > Select Disable New Experience. Alternatively, you can disable the New Experience through Wrike Labs.

*If you are on Wrike’s Free subscription plan, you will not have an option to revert back to the Classic Navigation after March 15, 2021.

When will the New Experience be enabled for me?

You can enable the New Wrike Experience right now in Wrike Labs. We've worked very closely with our users to gather feedback on the New Experience to ensure we’re building towards a customer-centric solution. We've planned a phased release for the rollout of the New Experience with more details to come at a later date.

*If you are on Wrike’s Free subscription plan, the New Experience will be enabled on March 15, 2021.

Are you planning to roll out the New Experience to everyone eventually and not allow us to use the Classic Navigation anymore?

A sunset phase is planned dependent on the successful rollout of the New Experience. During this time, communication will be sent to you with details on timelines and support with upcoming transition plans. We'll also provide resources to assist you and your teams with the overall migration process to the New Experience.

*If you are on Wrike’s Free subscription plan, the New Experience will be enabled on March 15, 2021.

How can I learn more about the New Wrike Experience?

When you enable the new features in Wrike Labs, a page will display giving you more details on what to expect. There will also be a walkthrough to highlight the new functionality and show you around. This New Experience Help Center has also been created to help you use and get the best out of the New Experience. Use the search bar at the top to find information on the various features in Wrike. If you're new to Wrike, be sure to check out our Getting Started section first.

Will there be work disruption if some of our team enable the New Navigation and some don't?

No, there won't be any disruption to your work as these changes roll out. Individual users can choose to enable the New Wrike Experience in Labs.

What if I have some feedback on the New Experience?

You can leave feedback directly in Wrike by selecting your profile menu and clicking Leave feedback.

I have some more questions. Where can I get assistance?

You can ask a question in our Community or submit a request for assistance from our Support team.

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