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New Wrike Experience FAQs

Why are you rolling out the New Wrike Experience?

Based on user feedback, research, and investigation, we knew our UI and UX needed improvement, so we set about rethinking Wrike. Our goal is to empower you to use Wrike in the way that works best for you while helping your team to work as one. The New Experience brings a fresh look to your workspace, making it easier to navigate Wrike and quickly access your work.

How do I know which version of Wrike I’m using?

If your Wrike home page looks like this, with the logo in the middle, then you're using the New Wrike Experience:

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If Wrike looks like this when you open it, with the logo on the left-hand side, then you’re using the Classic version of Wrike:

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I'm currently using the Classic version of Wrike, why should I move to the New Experience?

The New Wrike Experience aims to make it even easier for you to do the best work of your life. It effectively changes how you can organize, view, manage, and interact with your work in Wrike. You can enable it now in Wrike Labs and learn more about the functionality in the Getting Started section. If you're looking for resources related to the Classic Wrike Experience, please visit our Classic Wrike Experience Help Center.

What's the difference between this Help Center and Classic.Wrike.com?

This Help Center has recently been updated and now contains resources related to the New Wrike Experience. If you're using the Classic Wrike Experience, please visit our new Classic Wrike Experience Help Center. Here, you'll find resources related to the Classic Wrike Experience.

How do I enable the New Experience?

If you’re not already using the New Wrike Experience, you can enable it in Wrike Labs.

The New Experience can be enabled per individual account. Once enabled, you'll see that your ‘My Home’ page in Wrike contains new elements and an updated navigation, which will allow you to personalize your experience, making it easier for you to find and manage work in Wrike.

Find out more on My Home.

Do I need to switch to the New Experience?

A sunset phase of the Classic Wrike Experience is now in progress. This means that all users will be migrated to the New Wrike Experience in due course. Communication will be sent in advance of the migration with details on how and when this will happen for you, please reach out to your Wrike representative if you have any questions on the process.

How can existing users opt out?

If you currently have the ability to opt out, you can do so through your profile menu: Select Profile Menu > Select Disable New Experience. Alternatively, you can disable the New Experience through Wrike Labs.

The ability to opt out will be gradually sunsetted and communication will be sent in due course as it relates to your account.

When will the New Experience be enabled for me?

We've worked very closely with our users to gather feedback on the New Experience to ensure we’re building towards a customer-centric solution. We are now working towards a phased sunset of the Classic Wrike Experience.

This means that the option to opt out of the New Wrike Experience will soon be removed. Communication will be shared with all customers well in advance of this to allow for migration. If you have any questions or concerns, please reach out to your Wrike representative.

How can I learn more about the New Wrike Experience?

When you enable the new features in Wrike Labs, a page will display giving you more details on what to expect. There will also be a walkthrough to highlight the new functionality and show you around. This New Experience Help Center has also been created to help you use and get the best out of the New Experience. Use the search bar at the top to find information on the various features in Wrike. If you're new to Wrike, be sure to check out our Getting Started section first.

What if I have some feedback on the New Experience?

You can leave feedback directly in Wrike by selecting your profile menu and clicking Leave feedback.

I have some more questions. Where can I get assistance?

You can ask a question in our Community or submit a request for assistance from our Support team.

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