Win a Wrike Discover Silver Certification valued at $299!

Help us to ensure you're getting the most out of Wrike by completing this short survey about your specific needs and you'll be in with a chance to win!*

Terms and Conditions

Close window Take the survey
All articles

Tracking Time for Other Users

Overview

By default, account admins and owners can manage other users' time entries unless their access role restricts it.

On Enterprise Pinnacle and the legacy Wrike for Professional Services accounts, the right to manage other users' time entries can be manually revoked from account admins and owners and granted to any regular user.

If you need to adjust the tracked time of your team members due to vacations, sick leaves, or any other reason, you can fill in their Timesheets for them or edit their time entries in the Timelog view.

Manage other users' time entries

If you need to add new time entries and edit existing ones, you can do that in Timesheets. To do that:

  1. Start by opening timesheets of the relevant user.

  2. There you can add new time entries for other users and edit or delete the existing ones. Go to Managing Time Entries in Timesheets page to learn more.

Note

If a user for whom you want to add new time entries on Timesheets doesn't have access to a particular task or doesn't have the right to track time in it, you won't be able to add this task to their Timesheets.

If you only need to edit some existing time entries for the user, you can do that by opening a project, folder, or Space in Timelog view. There you can edit and delete any existing time entry. Learn more by visiting Editing and Deleting Time Entries in Timelog View. Keep in mind that adding new time entries isn't possible on the Timelog view.

Set who can manage other users' time entries

This setting is available only on Enterprise Pinnacle and all legacy Wrike for Professional Services accounts. Account admins and owners can set who can manage other users' time entries in the account. This right can be revoked from account admins and granted to regular users.

  1. Click your profile image in the upper-right corner of the workspace.

  2. Select Settings.

  3. Click the Users tab in the left panel.

  4. Click the name of the user whose settings you want to change.

  5. Click the Edit settings button in the panel that opens on the right. You might need to scroll down to see it.

  6. Under the Access to financials and time tracking, choose the new role for the user:

    1. Contributor: Users with this access level can view other users' time entries and add or edit their own time entries.

    2. Reviewer: Users with this access level can view other users' time entries and add or edit their own time entries. Additionally, they have access to the financial data in the account.

    3. Time Manager: Users with this access level can view and edit their own time entries and time entries of other users, including the locked entries. But these users don't have access to the financial data.

    4. Manager: Users with this access level have complete access to the time entries management and the financial data in the account. They can view and edit their own and others' time entries, including the locked entries. They can also manage the financial details of projects in the account.

  7. Click Save settings.

Note

  • By default, on Enterprise Standard, Enterprise Pinnacle, and the legacy Enterprise and Wrike for Professional Services Enterprise accounts, all regular users have the Contributor level of access to financial details and time tracking. And all account admins have the Time Manager level of access.

  • The account owner has the Manager access level, and it can't be changed.

  • External users and collaborators can't manage other users' time entries, and the Access to financials and time tracking setting isn't applicable to them.

Access to time tracking vs. access roles

Access to financials and time tracking is account-wide permission. This means that users with the Time Manager or Manager level of access can edit other users' time entries in all projects in the account. But if you don’t want these users to manage time entries in a particular project, you can achieve that using access roles.

By default, the Full access role in a project gives a user permission to view and edit the time entries of other users if they have the corresponding Time Manager or Manager level of access. Other access roles won’t allow the user to do that.

For example, if a user has the Time Manager access level in the account but they have the Read only access role in some project, the user won’t be able to edit the time entries of other users in that project. At the same time, that user will still be able to do that in other projects in which they have the Full access role.

Note

On Enterprise Pinnacle and the legacy Enterprise and Wrike for Professional Services Enterprise accounts, access roles are customizable. So, permission to manage other users' time entries may also be included in other custom access roles.

Access roles can only limit users’ rights in certain projects, but they can't expand them. For example, users with the Contributor level won’t be able to edit time entries of other users in any project in the account even if they have the Full access role in them.

FAQ

Why can't I edit another user's time entry on Timesheets and Timelog view.

You likely don't have permission to do so. If you're in an account with the Business Plus or Enterprise Standard subscription or the legacy Business subscription, and you're not an account admin or owner, you can't edit other users' time entries. Ask your account admins or owner to make you an account admin.

If you're in an account with the Enterprise Pinnacle subscription or the legacy Wrike for Professional Services package, make sure that you have the correct access level to financial details and time tracking. You must have Time Manager or Manager level of access. You can ask an account admin or owner to check and update your access level.

Additionally, you might not have a sufficient access role in the current location. Ask the person who shared the folder, project, or Space with you to update your access role to one that includes the permission to Track others' time.

Also, if you're an external user or a collaborator, editing other users' time entries isn't available to you.

Top