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Expired Trials

This page is for account owners who need to manage an expired trial.

Situation

You see a "Your trial has expired" pop-up when you log in to your Wrike workspace.

Cause

When you sign up for a new Wrike account, you can have a trial period of any subscription type, allowing you to try out the features available with this subscription, free of charge. You can purchase a subscription or downgrade to a free plan at any point during the trial period. If you don’t make any changes to the subscription, your trial account gets suspended after the free trial period expires.

Solution

There are two ways to solve this:

To switch to the Free plan:

  1. Log in to your account and click "Purchase subscription" in the pop-up that appears.
  2. Choose 5 users as the size of your team.
  3. Select "Downgrade to Free Plan" in the upper right-hand corner.

HC_Downgrade_to_Free.png

Contact Support

If you need any additional information or assistance, contact us at support@team.wrike.com. So that our Support Team can locate your account and provide the email address you use to log in to Wrike.

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