[From Wrike] Email Communication With Non-Wrike Users 📧

Hi Samantha Davis, thank you for chiming in here and sharing your feedback. I'm passing it on to the team👍🏼

The external collaborator tool is so powerful in keeping Wrike centralized within our processes, are there iterations already planned for this? It would be interesting to understand what the roadmap looks like for this feature

Thanks Nathan Lane! No updates at the moment, but we'll keep you posted 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Thanks for the explanation about custom project types Cody Rogers - I was struggling to figure out why the feature was working on one of my forms (new: task based) but not the other (old: project & blueprint based), because I couldn't even find the documentation that said it wasn't available for projects!

Unfortunately I'm not sure we have the time to spend re-doing all our blueprints and our primary form to take advantage of that in the place we could use it most, but at least I know it wasn't something I had done wrong. 

Relatedly, in Wrike the feature is referred to only as "email to requestor," but all the documentation calls it "email communication with non wrike users" so all of my searches to find answers were coming up with nothing. I had to ask one of the wrike team members on our account if there even was documentation on the feature, and he sent me the article link.

Thanks a lot for your detailed feedback Katie Wilborn! It will be passed on to the team. I've also asked our documentation specialists to look into your feedback related to a Knowledge Base article 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

We have external clients (non-users) that we would like to reach out to with questions on specific projects. We don't want them to be part of the chat or see the "guts" of the project. As of now, we need to use Outlook to field any missing information which creates a black hole of information.

Is it possible to incorporate the "Email to requester" function as a custom feature so that a wrike@wrike.com email can be added within a project (without the external party being a requester)?

Hi Patrick Burd, I can see that one of our Support agents has reached out to you about this 👍

Please let us know if you need help with anything else 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa, I have the same question as Patrick - any more updates on this? 

Hi Lisa, this issue has never been addressed by Support agents. This is a request for amendments to the "email to requester" function as per my previous message.

Hi folks! For now, this feature works as described, meaning that it's only possible to email external requesters. I don't have updates on whether this functionality will be extended in the future. I'd advise creating a separate Product Feedback post to suggest it 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hello everybody!

I read the poll article where Wrike customers asked for the ability to send email through a task and receive it in the same task. Wrike's product people only created a stopgap through the use of a form, however, this does not solve the customers' difficulties. I believe the CEO of Wrike does not have access to these requests. It's not possible that a customer request made in 2017 hasn't been implemented by today in 2023. I think Wrike is a good system, but it seems like the product team doesn't understand their customers' expectations. This creates so much discomfort that there must be many customers who have chosen to abandon Wrike and use other tools. I feel like there is a lack of empathy from the product team towards customers. This is very bad. This is my feedback for the Wrike company.

Hi Felipe Jorge Poço, thank you for reaching out and sharing your feedback! Could you please point me to the article you're mentioning? Also, could you please specify which exact suggestion that hasn't been implemented yet you're talking about?

Thank you! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa, good morning!

I talk about the solution to this topic for sending emails through Wrike. The solution found was to send a form to the Customer, to receive feedback. In other words, I have to send an email with a form link for the customer to respond. You could do this directly from the Wrike task. Contact with customers does not always take the form of a survey. Sometimes it is necessary to request feedback from the customer for a single piece of information, as occurs in Jira for example. Therefore, I believe that the expectation of customers who opened this topic was to be able to send emails through a task and receive emails through that task.

Thank you for your return.
Have a great day and great week!

Diana Martin Cody Rogers Happy to report that since the lightspeed update I now see this option for projects that came in by request form not just tasks. Hurrah! 

However, I do still wish the language the documentation uses for this feature was the same language used in app: i.e. "email to requestor"  — in fact that phrase isn't even mentioned ONCE in text above, even though that's the name of the tab in the item's feed/comments section.

Hello Felipe Jorge Poço, thank you very much for the additional details, I understand your point and see how valuable this option could be. Please, rest assured that all your feedback is being acknowledged and that in case we have any updates about this feature, we'll keep you informed.

Katie Wilborn, thank you for your comment 🙂 I'm sharing your feedback about our documentation with our dedicated team. Thank you for highlighting this for us 👍

Please, don't hesitate to let us know if there is anything else we could help you with or if you have any additional questions.

I am looking forward to the release of a version where we can update a task by email and have the replies from people not registered in Wrike captured automatically in the comments. Asking everyone to fill out a form is impractical, and our organization is really trying hard to cut down on phishing and spam, so emails from a personal email in the organization as much more likely to be read. wrike+#########@wrike.com is often filtered as spam by our IT settings.

Welcome to the Community Liz Swaffield, and thank you for sharing your feedback on this feature 👋

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I'd like to echo Liz Swaffield's comment. Monday.com works perfectly well with "guest" users and our core team can share and engage with external stakeholders as required...it seems very 'limiting' and 'controlling' that Wrike does not facilitate this!

I totally agree with what Liz Swaffield and Benjamin Rodd are saying. If your competitors like Monday.com allow the "guest" email function, why would you risk not implementing it, thereby keeping Wrike users in the app rather than in 3rd party emails? This a productivity/communications no-brainer!

Appreciate your feedback, folks! 

Have you considered using Collaborator licenses for external stakeholders? Also, I wanted to mention that you can invite guest reviewers into your Wrike account. I hope this helps! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Asking everyone I email about a project to make a Wrike account or register is impractical, as I interact with many parties and departments. One email every couple of months to confirm details from a department like IT, whose contact often changes, is not worth asking them to make an account.

I really want the comments by email feature to capture all these little emails I have to send to get everything in place instead of me having to search my inbox frequently.

Hi Liz Swaffield, thank you for your comment! I can see how this improvement would be beneficial and I've passed your feedback on to our Product Team 👍

Is there a way to receive a notification or update the work item's status when someone responds to an external email?

Thanks for your comment Lisa using collaborator licenses for this is impractical for us. a) Everyone would need to register, b) we'd either be paying a fortune or we'd need to constantly manage onboarding and offboarding collaborators as we get answers to questions. We need a way of involving people other than the requester in the conversation and this cohort changes with each task or project.

Hi John Stuifbergen, may I kindly ask you to elaborate a bit on your use case so we can provide you with an accurate reply? Thank you!

Benjamin Rodd Hi! Would you please confirm if using public links in Table view or New Dashboards could be of help in your case?

Hi people,

When the requester add others in cc there is no this information in wrike...

it is a problem cause starts a gap in the communication

Hi William Silva Colaborador, thanks a lot for sharing your feedback on this feature, we appreciate it. I'll now share it with the responsible team. Would you say you often need to add additional people in the CC field? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa

Its occurs frequently, mainly when we need do answer the requester/author and in the sequence he answer again adding someone.

Thank you.

Sbx Integração Got you, thanks for the additional detail 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

lately, our emails to requester become multiple threads in the requester's inbox. 

For example:

they fill out request form

we reach out via email to requester to confirm addressing the issue etc.

requester replies to that email

we reply to that email by clicking "reply" on the email in the request card

it doesn't continue the thread, but sends a standalone email to the requester. 

We would like to see a "conversation" thread with the email to requester