[From Wrike] Finding answers with our online resources 📖

Pinned

Cansu

October 04, 2021 15:36

Hi Community 👋🏻

At Wrike, we have a number of resources to help you find solutions to your challenges, as well as learn from and engage with fellow Wrike users. In this article, we share more detail on our resources and explain how and when to use them to achieve the best results.

Wrike’s Help Center

If you’re not sure how to do something with Wrike, this should be your first stop. The Help Center contains a comprehensive guide to all of Wrike’s features and integrations. However, with hundreds of articles available, we understand that you might need a little help finding what you're looking for.

Using Search

The search function is the best way to get to the article that's most relevant. Type in the name of the feature you want to use or learn more about, and then narrow down the results with the action you’re trying to perform. If you find the section about the feature you need, but not the correct article, the rest of the content of that section is shown on the left of your screen.

Note: Articles will lead you to the Help Center content and Community section will lead you to Community content with filters to narrow down your search to specific forums.

Articles

Each article on the Help Center is arranged in a similar way. First, you will see some information about the availability of the feature or functionality in question, and a general overview of what it is. Step-by-step instructions will then tell you how to perform certain tasks, often corresponding to labeled screenshots. Many articles have an FAQ at the bottom, and suggestions for the pages you might want to check out next.

Availability

If you’ve found what you’re looking for in the Help Center, but are still having trouble within your Wrike workspace, it’s worth investigating the availability of the feature in question. Wrike features may not be available to you because of:

Your Wrike subscription plan - whether you or your company uses Wrike for free, or pays for a Professional, Business, or Enterprise subscription.
Your license type - whether you personally are an account owner, admin, regular user, external user, or collaborator
Your access role - within a particular project or folder you may have a specified access role; full, editor, limited, or read-only.

These factors may limit what’s available to you in your Wrike workspace, and options you read about or see screenshots of in the Help Center may not be available to you. Please look at the top of a relevant article to understand if you are able to use the features described.

If after this you still can't find your answer, tell us about it. At the bottom of every Help Center article, you can submit feedback letting us know if it didn’t help you, and what exactly the issue was.

Wrike Community

This is a place where you can ask questions, share best practices, engage in discussions, and connect and learn from each other Wrike users.

You can:

Ask questions in our How To forum. Post your question in the user forums to get a quick answer from either a fellow Wrike user or from a member of the Wrike Team.
Find answers and advice. Search Wrike Community posts to quickly find the information you need, without having to submit a support ticket.
Learn best practices in our Best Practices forum. Communicate directly with other teams like yours to find out how others are using Wrike, share templates and reports, and get the most out of the tool.

If you'd like to learn more about everything the Wrike Community has to offer, visit our New to Community? Start here! forum.

Wrike Support

If an answer is nowhere to be found, or you think it’s an actual bug, you can reach out to the Wrike Customer Support team.

What’s the most effective way to do this? Start by logging in to our Help Center with your Wrike credentials.

Option 1️⃣ – Use the Web Form to submit your query, this is available on all Wrike subscriptions

Option 2️⃣ – Start a chat with Wrike support. The chat pop-up will appear shortly after logging on to the Help Center*

Option 3️⃣ – You can call Wrike support. The number will be available in the Help Center’s header*

Option 4️⃣ – You can request a callback. Submit your request via Webform as you usually would, don’t forget to tick the box requesting a callback*

What can you do to get a faster response?

• Be as detailed as possible, list the exact steps taken by you. If you are reporting a bug, please list the steps to reproduce it

• Share screenshots and videos. It’s true that a picture is worth a thousand words, this really helps us to understand the issue and proceed with the query accordingly

• Submit a separate ticket for additional queries, try avoiding bundling multiple questions in one request

*These options are available on all paid subscriptions and during the trial period.

📌 If you've been contacting our Support team via email, please be aware that this option will no longer be available from the first half of 2022. To reach our Support team you can choose one of the options above starting today 😊

Please let us know if you have any questions in the comments below 👇

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

Oops we're sorry!

Hey there! 👋

Greetings 🖖

Community

Thank you for your feedback!

If you're using the New Wrike Experience, please visit our New Wrike Experience Help Center to access related resources.

Thank you for your feedback!