Contact Wrike Customer Support

• Scope of Wrike Customer Support
• Questions outside of Support Team scope

• Before you contact Support

• Contacting Support during an incident
• Support channels

Looking for technical help with Wrike? This page will help you understand what types of questions Wrike Support can help you with, what resources are available to you, and how to contact us. 

Scope of Wrike Customer Support

We focus on resolving technical product questions around how Wrike features work. Our scope includes the following areas:

• Questions around features and functionality provided by Wrike as out-of-box experience. 
• Troubleshooting and escalating issues (incidents) to Wrike’s Engineers.
• Clarifying Wrike’s product logic where it is not covered by Wrike’s Help Center or appears to diverge from it.
• Passing product feedback.

Questions outside of Support Team scope

We will aim to triage your request and recommend the optimal approach or a contact point at Wrike to resolve it. For example, if you need help optimizing your team’s processes in Wrike, or you need a new integration built using Wrike API or Integrate, we will forward your request to the respective team. Subject to request type, purchase of additional paid services may be required, which is discussed with your Account Manager.

Examples of questions outside of Wrike Support include, but are not limited to:

• Creating new or optimizing existing processes in Wrike
• Onboarding & training of your team members*
• Building or optimizing integrations using Wrike API or Wrike Integrate*
• Building or optimizing Wrike Analyze reports*
• Billing, Legal & Order Form processing questions
• Security-related reviews and requests

Before you contact Support

We value your time! In our experience, more than 50% of all support cases can be resolved with an article in our Help Center. This is why, before contacting Wrike Support, we recommend you follow two simple steps:

• Use Search on our Help Center to check if there is an article or a Community thread that answers your question.
• If you have a technical issue, check our Troubleshooting section for easy solutions to typical problems.

Contacting Support during an incident

In the unlikely event that Wrike or Wrike’s Help Center is not available, visit the Wrike Status page to check if there is an ongoing incident, get recommendations, and live updates. If there is no ongoing incident, yet you are not able to access Wrike, you can submit a ticket directly from the Status Page. 

Support channels

In addition to Self-Service, Wrike provides support via Live Chat, a Help Center request form, or by phone. The operating hours and availability of each channel depend on your current Support package. Please refer to your Order form to verify the level of Support included in your current plan.

Important! You must be signed in to your Wrike account and on the Help Center to be able to contact Support. The recommended flow is to sign in to your Wrike account first, after which you are automatically signed in on the Help Center within the same browser. 

Live Chat on the Help Center

This is the recommended way to contact Wrike Customer support. This chat is available at the bottom right part of every page on our Help Center.

A typical chat begins with our AI-powered Chat Bot, which uses advanced reasoning to offer personalized solutions based on available documentation and guided workflows. In case it does not answer your question, and depending on the topic and your Support package, you will be able to connect to a live agent or submit a new Support ticket. 

For some of the more complex Wrike functionality topics such as Wrike API or Wrike Integrate, live communication may be switched to email.

Live Chat in Wrike Workspace 

This channel is available only with Premium and Premium Support Plus packages.

The communication channel is the same as Help Center Live chat in nature, but it is conveniently located directly in your Wrike Workspace under the Wrike Assistant in the Customer Support section.

Help Center Request form

This channel is available only with Premium and Premium Support Plus packages.

The form is available at the top right part on any page on our Help Center 

Once the ticket is submitted, you can continue interacting with us in the email thread, or directly on the Help Center under My activities. This is also the recommended channel for tickets concerning advanced parts of Wrike functionality, such as Wrike API, Integrate and Analyze.

Phone Support

A direct phone line is available with Premium and Premium Support Plus packages.

The phone number is available at the top right part on any page on our Help Center. 

It is also available in your Wrike workspace under Wrike Assistant in the Customer Support section.

While we do not offer a direct phone line on Standard Support, you can request a callback by providing your contact phone, a few time slots, and the topics you would like to discuss in your support ticket. Our agents will gladly arrange the callback following your request.

For some of the more complex Wrike functionality topics such as Wrike API or Wrike Integrate, live communication may be switched to email.