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Descriptions Not Loading

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    David Martin

    Has anyone opened a support ticket on this yet?

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    Arielle Jacobi

    Same issue... I submitted a support ticket.

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    Jorge Anunziato

    Yes. I submitted a ticket too.

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    Rite Oak

    I can't use Wrike at all if I cannot change the description of the tasks. Is this going to be resolved?

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    Deidra Stevens

    My descriptions seem to be working now! ๐Ÿ˜

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    Melissa Merx

    (Edited )

    @Deidra Stevens ours did too but only intermittently

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    Sunny Davis

    It is on and off now for our team too.ย 

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    Carolanne Mak

    This is happening for our team too - no task or project descriptions are loading (identical to @Jorge's screenshot above). Will put in a support ticket now, but I'm curious if this is happening across all Wrike accounts.

    Please advise / assist as soon as possible!

    Thanks,
    Carolanne

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    Deidra Stevens

    Well darn, looks like ours went back down as well.ย  (Thanks @Melissa for giving me a heads up that it may still be a problem!)

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    Ainsley Kee [AEK]

    I have opened a support ticket on the issue. It was just one task, now multiple users and multiple tasks.

    Edit:

    I also can not make a task anymore, or view folders.

    It's basically shut me down for today.

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    Stephanie Westbrook

    Hi everyone, theย team released a fix and the description field (and Wrike in general) should be working correctly now. If you something isn't working as it should be, please let us know!

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Sunny Davis

    When descriptions are not loading on desktop, the app version has been loading them.ย 

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    Valerie Hendrick

    I am still having issues.

    ย 

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    Stephanie Westbrook

    The team is working on additional fixes for anyone who is still experiencing them. Thanks for keeping us updated!

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Jahana Uchtman

    I am also experiencing this today, especially within the past hour. Looking forward to an update- thanks!

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    Jake Stephenson

    I am still having the same problem. Descriptions stuck "Loading..." This is a very difficult problem. We need this fixed ASAP.

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    Paweล‚ Pogorzelski

    Stephanie there is still problem. Please let us know when it will be fixed.ย 

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    Billy Doty

    (Edited )

    Hello Stephanie,

    My whole team is also experiencing this issue still. Please keep us updated.ย ย 

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    Stephanie Westbrook

    @Billy Definitely want to keep you guys updated. The latest we know right now is that our Developers deployed a release but it looks like teams are still experiencing issues, so we're waiting on more news.ย 

    For anyone using Twitter, you can also follow WrikeOps if that's easier for you.ย 

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    Stephanie Westbrook

    @Everyone We've released a patch and Wrike should be working normally now. If it's not working (after a refresh) please let us know. You can either comment here and we'll create a Support ticket for you or you can email Support directly at support@team.wrike.com.ย 

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    Erica Atkinson

    Thank you, Stephanie!

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    Maggie Hudson

    Stephanie - our team is still having issues with this.ย 

    ย 

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    Will Salen

    We are experiencing this issue today again.ย  It seems intermittent.

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    Stephanie Westbrook

    (Edited )

    @Thread Thanks for reporting, our team is working on a fix as I write this. We've seen some improvements, but not for everyone.ย Investigation and fixes are continuing,ย I will make sure to share regular updates.ย 

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    Jason Morrow

    My team is experiencing this as well.ย  Any updates?

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    Erica Atkinson

    Things were working normally for me last night after stated fix. However, this morning my descriptions are again stuck with 'loading....'

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    Aris Antoni

    Description not loading again. ๐Ÿ˜ข

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    Stephanie Westbrook

    Yes, the reports of the issue began again this morning. The team is about to release a fix that should help increase stability.ย 

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    Stephanie Westbrook

    @Thread The Workspace should be stable now. We've discovered where the problem was and our Development Team is working to make sure the root cause is addressed. We're also working to make sure that this doesn't happen again in the future. If you do continue to experience any issues please let us know.ย 

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    Brandy Kift

    We are experiencing an issue with the Description field text disappearing as well as the field taking forever to load... I entered a project description yesterday and it disappeared and our designer wasn't able to complete the project. Today, I added the descriptionย back into the projectย and then selectedย another project. When I went back into the first project, the description had disappeared yet again...although it seems to be staying for now. We also sometimes get a grey box in the description field and it won't let you continue typing...ย 

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