Troubleshoot Wrike Access & Performance
Important
Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements.
Situation
Here are a few factors that may be affecting your access to Wrike and its performance.
Access issues
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Incorrect Login Credentials: This is one of the most common access issues. Check that your email and password are correctly typed in, and ensure you’re using the primary email address registered with your Wrike profile.
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Expired Trials: If you have multiple Wrike accounts, an expired personal trial might block access to your corporate workspace. To resolve this, refer to our Manage Your Wrike Expired Trial guidelines.
Performance issues
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Internet Connection: Ensure you're connected to the Internet and can open other websites.
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Browser: Wrike supports the two latest versions of most popular browsers. Make sure you're using one of them.
Troubleshooting
- On Windows, press Ctrl+F5.
- On Mac, press Cmd+Shift+R.
- On Wrike’s Desktop App, press F5.
Here are the shortcuts for Incognito/Private mode in different browsers:
Windows
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Edge: Ctrl+Shift+N
Mac OS
- Chrome: Cmd+Shift+N
- Firefox: Cmd+Shift+P
- Safari: Cmd+Shift+N
Try disabling your browser extensions one by one to see if the issue persists. Here are the steps for turning off extensions in each browser:
Connect to another network (different Wi-Fi, your home network, a mobile network, etc.) and check if you can log in to Wrike. If you can, it means something is wrong with your original network, such as restrictions from a proxy, firewall, VPN, or an antivirus software. Reach out to your IT department, explain the issue, and ask them to whitelist Wrike.
Contact Support
If the troubleshooting steps outlined in this article haven't helped you resolve the issue, please contact our Support team for assistance.
When contacting support, please include the following details in your request:
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The troubleshooting steps you took.
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A video recording showing the issue with JavaScript Console and Network tab output, preferably in Chrome or Firefox:
Get the Console screenshot in Chrome
- Open the Console:
On Windows press Ctrl+Shift+J
On Mac - Cmd+Opt+J - Click the 'Default levels' and unselect 'Info' so that only 'Errors' and 'Warnings' are shown. You can read this article for more details.
- Perform the action that is currently causing the problem and take a screenshot.
Get the Console screenshot in Firefox
- Open the Console:
On Windows press Ctrl+Shift+K
On Mac - Cmd+Opt+K - Click on filtering tags so that only 'Errors' and 'Warnings' are selected.
- Perform the action that is currently causing the problem and take a screenshot.
Get the Network tab recording
- Start recording a video. You can use any screen capture tool.
- Open your browser in a new incognito window.
- Open the Console. On Windows press Ctrl+Shift+J, on Mac — Cmd+Opt+J.
- Switch to the Network tab.
- Select Fetch/XHR. Usually, it is selected by default.
- Perform the actions that trigger the issue.
- Wait for the page to load and stop the recording.