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Login Issue: Email Address or Password Not Accepted

Situation

You are trying to access Wrike using your email and password and encounter the Please double check your email address and/or password error.

Possible cause

The most common reason for this situation is forgetting your password. Another possibility could be that you’re entering an email address that isn’t linked to your Wrike profile, or it’s been misspelled.

If you have not finished your registration, or have always used SSO (Google, Apple, Office or SAML) to log in to Wrike, you may not have a Wrike password yet. In this case, you can create your Wrike password by using the password reset options described below.

Possible solutions

Check the email address

Ensure that you're using the correct email address linked to your Wrike account. An effective way to confirm this is by checking your mailbox for automated messages from Wrike. If there are none, it's possible that you've used a different email address to access your account in the past.

Additionally, ensure that the email address hasn't been misspelled. A small typo, such as an extra letter or a missed character, will prevent you from accessing your account. Therefore, double-check your email address for any spelling errors before attempting to log in.

Reset password

If you've forgotten your password and can't log in to Wrike, you can use this link to reset it. Please make sure to request password recovery at your primary email address in case you have added several addresses to your Wrike profile.

The link will prompt you to enter the email connected to your Wrike account. You'll receive an email allowing you to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

If you've requested a password reset but haven't received the email:

  • Check your spam or junk folder: Sometimes, emails from Wrike might be filtered into these folders.

  • Check for email filters: If you have any email filters set up, they might be redirecting Wrike emails elsewhere.

  • Check your email's storage: If your inbox is full, the email might not be delivered.

  • Wait a bit longer: Sometimes, there can be a slight delay in the delivery of the email due to server issues.

Please note that users in accounts with enforced SAML SSO don't have Wrike passwords and can't reset them using this link. If you're a SAML SSO user and you're having trouble logging in, please contact your system administrator for assistance.

Contact Support

If you're still having trouble resetting your password after following the steps above, please contact our Support team and we’ll be happy to help you.

When contacting support, please include the following details in your request:

  • The email address associated with your Wrike account.

  • A brief description of the issue you're experiencing, and include any error messages that you've come across, if applicable.

  • If you see the option to Copy Report Details in the error message, make sure to copy and paste them during Support Ticket creation.

Our Support team will work with you to resolve the issue and help you regain access to your Wrike account as quickly as possible.

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