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Clear Wrike Cache and Cookies

Situation

Often, issues related to access & performance and loading of item descriptions can be resolved by clearing the cache and cookies for Wrike.

Note

If you're experiencing issues specifically with the Wrike Desktop App, please refer to this article for detailed troubleshooting steps.

Important

Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements.

Troubleshooting

To verify whether the issue you're experiencing is related to cache or cookies, try accessing your Wrike account in a different browser or a new incognito window.

Here are the shortcuts for Incognito/Private mode in different browsers:

Windows

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Edge: Ctrl+Shift+N

Mac OS

  • Chrome: Cmd+Shift+N
  • Firefox: Cmd+Shift+P
  • Safari: Cmd+Shift+N
If everything works as expected in these environments, clearing cache and cookies may resolve the problem. Rather than clearing your entire browser history, we recommend clearing cache and cookies specifically for Wrike in your browser's Developer Tools or settings. This method offers more control, allows you to target specific sites, and preserves your browsing history.

Clear cache and cookies in Google Chrome

Chrome_and_Edge_Clear_Cache.png

  1. Navigate to wrike.com in Chrome.

  2. Open the browser console by pressing Ctrl+Shift+J on Windows or Cmd+Opt+J on Mac.

  3. Switch to the Application tab.

  4. Select Storage on the left panel.

  5. Check all boxes under the Clear site data section.

  6. Click on Clear site data.

  7. Close all Wrike tabs.

  8. Restart Chrome.

Clear cache and cookies in Safari

Safari_Clear_Cache.png

  1. Open Safari and click Preferences.

  2. Open the Privacy tab.

  3. Click Manage Website Data.

  4. Find wrike.com in the list and click it. You can use the search field to find it.

  5. Click the Remove button at the bottom of the pop-up.

  6. Close all Wrike tabs.

  7. Restart Safari.

Clear cache and cookies in Edge

image (5).png

  1. Navigate to wrike.com in Edge.

  2. Open the browser console by pressing F12.

  3. Switch to the Application tab.

  4. Select Storage on the left panel.

  5. Check all boxes under the Clear site data section.

  6. Click on Clear site.

  7. Close all Wrike tabs.

  8. Restart Edge.

Clear cache and cookies in Firefox

Firefox__Clear_Cache.png

  1. Open Firefox and go to Options.

  2. Select Privacy & Security on the left panel.

  3. Scroll down to the Cookies and Site Data section and click on Manage Data.

  4. In the search bar, type Wrike to locate all Wrike-related entries.

  5. Select the Wrike-related entries and click Remove Selected.

  6. Click Save Changes to confirm.

  7. Close all Wrike tabs.

  8. Restart Firefox.

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