Chat Link

It would be helpful for the CHAT Link to be available on the WRIKE workspace.  Being new to Wrike, I sometimes have questions but have to go to "Tutorials" to get to the CHAT link.  Sometimes the Tutorial link fails and I have to try several times.  It is very frustrating.  Maybe being new I just haven't found the link from my work space.  If so, please let me know, otherwise place a link on teh work space page.  Thanks

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Hi Karen! Welcome to Wrike then :) We have chat in the Workspace available during trials and for accounts with premium support. That said, our help center always has a live chat option that you can use. While it's not in the Workspace, one option to quickly access the chat would be to bookmark our Getting Started page, from there you just click the "open live chat" button in the lower left-hand corner.  

We're always here to help answer questions on the forums too. Feel free to post your questions here and we'll help answer. 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

Stephanie Westbrook Wrike Team member Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Has Live Chat been removed/disabled?  I used to find the link to it on the page referenced above "Getting Started" however, I can no longer find it.  Another forum post references finding the link to live chat on article pages and I don't see it there either.

 

Jen

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Hi Jennifer! We've temporarily turned off live chat for the weekend. Don't worry, it'll be back next week! In the meantime, please feel free to post your questions here and we'll get your question answered as soon as possible. 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

Stephanie Westbrook Wrike Team member Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Has Live chat been turned off again? It keeps flipping to adding a post to community.

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Anastasia

Hi Emma! Live chat is available from any knowledge base article, as well as the search results page. The Community post option is available from the home page. Let me know if you have any other questions!

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Live chat is gone again.

I can't access it from the Knowledgebase articles or anywhere you've mentioned Anastasia.

Paying $1,000 for this, it'd be great to at least have a notice saying if it's temporarily or permanently down, or is now accessible elsewhere.

Thanks

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Stephen

Hi Luke, sorry for any confusion.
 
You need to be viewing a Help Centre article to see the Chat button. For example, go here, and you'll see the 'Live Chat' option pop up on the bottom righthand side of your screen. You can also access it from any Search page on the on the Help Centre, so if you search for an answer and can't find any existing posts/articles related to your query you'll see the option to live chat.
 
If you're not viewing or searching for a post you'll be given the option to post a question to our Community. Please let me know if you're not seeing this live chat option or if there's anything else we can help with here 🙂
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Why is there no "Live Chat" button appearing in the bottom right-hand corner of my screen?  Need to Live Chat with someone now.

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Hi Walker, we have more limited Support hours on the weekend, but you can contact them here.

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

Stephanie Westbrook Wrike Team member Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Where's the chat support? It's been gone for weeks

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Hugh

Hi Eric! I see that you were in contact with our Support team, and that they were able to help you!

Just as a reminder for everyone, you can access the Live Chat directly on Wrike's Help Center page when you are logged in.

Hope this helps!

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The export to Excel from Table view was working perfectly until this morning. Now when I export my tasks to Excel from the table view the tasks does not appear in order on the Excel spreadsheet, however they do appear in order on the Wrike table view?  Help

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Hi Sandra Currie, thanks for getting in touch. 

I've created a support ticket for you. The team will be in touch soon to assist further 👍

Elaine Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Did the 'chat' feature disappear from everyone's account? 😟

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Hi Susan Angustia, Live chat in the Workspace is available only to Premium Support customers. On other accounts, users can access the Live Chat directly on Wrike's Help Center page (please login in order to see the option to start a live chat). Live Chat is available from any page except the main page.

​​
​Also, you can easily submit an email to Wrike Support using this link: Submit a Ticket.

More information on Wrike Support packages can be found here. You can find out how Premium Support helps other Wrikers from the interview with MB92 La Ciotat team. Please share your thoughts on what Support package will best fit your needs! 🙌

Lisa K. Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Folllowing List for Post: Chat Link
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