[Status: Backburner ⌛️] Task Reminder via Wrike E-Mail Notification

I'm no longer using Wrike and have transitioned to Microsoft Planner. 

We transitioned off Wrike to Jira for development cycles and use Notion for project planning and collaboration. Too bad they couldn't implement this feature :(

I'm really sorry to hear you're disappointed that this suggestion is not planned yet. As I mentioned before, this idea interests our team, it's just that they need to prioritize based on various things. I'll keep passing your feedback to the team and I'll let you know as soon as I have any news. 

Thank you for providing feedback here! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

This would be a great feature to add reminders. Sometimes both the author and the assignee may set up reminders for different reasons. Maybe the assignee has a reminder to follow up with external company. Vendor or supplier. Whereas the author may want a reminder to follow up with an assignee on a time sensitive task.

To be fair, Lisa, from where I am sitting there appear to be an awful lot of people who are disappointed.  You mention your team "proritizing based on various things;" surely any reasonable business model says at the top of that priority list should be customer satisfaction?

I'm still shaking my head in disbelief that such a fundamental feature, available in so many of your competitors' offerings, is being shunned in favour of other updates which are absolutely nice to have features, when so many people are telling you this is a desperately needed feature.

As I've noted previously, we are not renewing when our current subscription expires, and this is the only reason.  I'm sure we are not alone in this choice.

We have also chosen not to renew our subscription; without a reminder function, we have found that Wrike becomes peripheral in how we organize our workflows.

Very sorry to hear that, Ray Davies & Mads Nissen 😫 Hope to see you here again someday! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Ray Davies Preach. I've said this in a call to a Wrike rep after I left a very disappointed message on the board and I'll say it here. We need the Wrike team to refocus on core functionality rather than chase all these tertiary features. Hire more people, please. Take a portion of the money we're spending on the service, and invest in something we care about.

I can't wait for the day where I don't hear about the timesheet, job roles, or resources in the weekly update email and instead see "Hey, you know this feature 200+ of you started voting for 3 years ago? It's here!"

Hi Mo Masoud, I'm sorry to hear about your disappointment in regards to this. This feedback has been passed on to the Product team. As soon as I have an update for you, I'll let you know.

@... I'm still baffled that this is being "passed on to the product team."  Why don't we get one of the product team to post on here to explain why such a hugely demanded, and frankly basic, request is not taking priority?

You have a situation currently where more and more people are working from home, meaning the use of collaboration tools such as Wrike are even more necessary than ever before.  This must surely be the time for you to rate or rank your community request tree to see what your users (Customers!) are telling you is needed.  I suspect this request would come out way up the top.

I think my concern, and the reason I am not renewing, is the lack of commitment to the request.  You and the product team know very well how important this feature is to hundreds of your customers, and yet not once has anyone told us what is taking precedence over its implementation.  I've seen a number of changes in updates, and I can tell you that very many of those could easily have taken a back seat to this.

Give us information, tells us, honestly, if this is ever likely to be implemented being as so many people are asking for it. To just keep saying it will be fed back to the product team is doing absolutely nothing to satisfy your customers.  If the answer lies with the product team, get them to respond with legitimate and understandable reasons as to what else is taking priority.

I run my business and if I ignored customer requests in the same way as Wrike is currently doing with this desperately needed and essential feature, I would expect them to be leaving me in droves.  You know people are leaving your platform (us included) due to the lack of this functionality, so It seems to me the only difference between our businesses is that I care and would make requested changes to retain their custom and keep them satisfied.

My personal suggestion would be to feed this back to the CEO or COO, not the product team.  When the result of the lack of action on this is having a direct impact on the bottom line, I suspect the former may have a little more to say about it.

Please take this post as constructive, as it is intended, as I really don't believe Wrike fully understands the level of frustration over this issue.

Hi Ray Davies, 

I understand that it can be quite frustrating to see that a suggestion has not yet been implemented into the product, especially one that has been on the Community for a while. While we would love to implement every suggestion that our Community makes, there are several reasons why this is not the case. You can read more about our process here. The important thing to note is that the Product team is listening to all of your feedback, and it is used in their discussions when they are making decisions on implementing new features.

In regards to this thread, the Product team have told me that while they are still interested in this feature, it is not currently on the short-term roadmap. As soon as there is an update on this, this thread will be updated with the latest information. 

Thank you for all of your feedback about this, and I'm sorry to hear that you are leaving us. I hope to see you back again here soon.

Thank you @..., at least this response really clarifies that this request is not going to be implemented for the foreseeable future so underlines our decision to not renew our subscription.

Our subscription has been cancelled and we will not renew when the term expires and, as you can imagine, there isn't a chance of us being back here any time soon, certainly not all the time this feature is absent from your product.

Well, we tried to suspend our renewal, but it was processed on 12/25/2019 without any reminder that the renewal was coming up (or would be processed ON Christmas day). They refuse to reverse the renewal even though our team stopped using it several months ago. They implied it is our fault we are not using Wrike to its full capacity. Here's what I wrote:

"Considering that we are leaving because Wrike has failed to implement email reminders, your failure to remind us of our renewal seems almost humorous if it weren’t so maddening. I have noticed lots of clamor on the community board about Wrike’s failure to address this feature. It is not a matter of training or utilization. We are using Wrike to its full capacity. It is Wrike that has failed to add a feature that hundreds of people are saying they need."

As many have said above, without the reminders, it just wasn't a useful tool for us, a non-profit with a wide age range, resulting in email continuing to be the primary tool for most. The Outlook integration *kind of* worked. We would have pushed hard to implement it, but without the email reminders, most decided it just wasn't worth the effort.

Anyway, we want our money back!

If Wrike Bot says once something like: "All the dependencies are complete, you can start working right now."

Why he can not say: "This task has 1 week untended", "This task has 2 weeks untended", "This task has 1 month untended"... or something like that?

¿It saturates the server or anything?

We start using in a good rhythm the platform, but after 6 months, we started to get flooded with unattended tasks, and before our license expires, no one was using it, I just can't follow everyone like a bot to answer his tasks...

For sure, we understand that there are several suggestions, but we treat this as a priority (it speaks by his self in the amount of replies in this tread).

Logan Clark that is infuriating.  There is a certain amount of irony in the fact that you didn't get a reminder!! Very maddening!

Reminders are simply essential for any project management tool.  We have hundreds of tasks across numerous projects and cannot possibly track them all without an email or push notification.  iMeet Central does this very well, and this is the platform we are going back to as whilst we have waited 3 years for the feature, we are not prepared to wait any longer.

I hope you get your money back, but if the request for your money is falling on the same ears as this feature request, then they appear to be deaf ones.

@... I hear what you're saying. What can the community do to *make* it part of the short-term planned roadmap? 

Patience: Check — We've been waiting 3+ years.

Votes: Check — 228 votes and counting.

I'd like some transparency, please. This is a core feature of any software. Help us understand why the dev team, to this day, has this as a backburnered feature.

Yes please! Please bump this up in the priorities- this would help us immensely. 

Hey Amanda Huber, and welcome to the Community!

Thank you for sharing your interest in this suggestion. No updates at the moment - as soon as there is more information available, I'll be sure to let you know.

I'm also wondering how to set a quick reminder ala Slack "/remind me to followup on this task in 2 days" without creating another task and adding a permalink

Hey Jules Bowie, thanks for adding your interest in this also.

We don't have any news to share on this request at the moment, but if that changes we'll be sure to update the thread 👍

Elaine Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

Elaine Wrike Team member Infórmate sobre las funciones y prácticas recomendadas de Wrike

Megan Caldwell Hi there! Not sure if you've found a workaround to your problem yet? I agree that we'd love a simple right-click "Set reminder on [x] date" feature. In the meantime, I've really benefited from Wrike's new Automation product.

I was thinking maybe for the example you provided, the Trigger "task status doesn't change in [x] calendar days" could help you?
(buzzkill: Automations are only accessible for Business & Enterprise accounts, from an Admin role...)

Your example: Let's say I have a task that is assigned to me, but I am waiting on a response from a vendor. I want a reminder (via Wrike e-mail notification with a link to the task) to trigger me to follow up with that vendor to see where things stand. 

Possible solution, depending on the setup of your status workflow:
1. Select where the tasks are that you want to action
2. Select the trigger "If task status doesn't change in...", and set the details
3. Add the action. In your case, it sounds like an @mention would work as a "reminder"?

The Automations we have in place are working great so far!
I'm sure the Community members all have a hundred other triggers/actions we'd like to see, I leave feedback within this product regularly 😅

Have a great day!

Does the automation engine have a solution for a simple reminder when the tasks are due, overdue, etc? If not, I genuinely can't believe something as basic as this is being backburnered. When did Wrike jumping through hoops to avoid highly requested and basic features? 

Hi Mo Masoud! A new action is planned to be released soon - if a task in a project is overdue, it will be possible to add a comment and mention specific users/user groups/followers/assignees/author/approvers which will trigger an Inbox notification:

Hope this will help! 

Soraya Jung THanks so much for sharing! 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Adding another +1 to the request to add this. It's a really crucial feature and it might even be enough for me to consider moving my team to another tool. I'm new to the tool myself (team already using it), but I was 100% convinced I was overlooking something because I couldn't figure out how to set the reminder. Only through googling I discovered the feature doesnt exist. Mindboggling for a project management tool to miss such a basic requirement.

Lisa I think this is where the problem lies, and is what everyone has been trying to relay to the development team.  Once a task or project is "overdue", it's too late.  The idea of reminders is clear in the name reminder i.e. you are reminded to do something before it becomes due, and not reminded what you should have done when it is now already overdue.

Even very basic tools such as To Do provide this functionality, and is what we are using now with Project having cancelled our Wrike subscription last year.

Fleur Komen if task level reminders are crucial to your workflow, as they are to ours, then I would suggest looking elsewhere.  After more than 3 years of requests from hundreds of subscribers, it is absolutely clear that this (basic) function is not coming to Wrike.  All that is offered are work arounds of setting your target date earlier, or adding someone as a mention etc.  These are not reminders.

Hi Fleur Komen, Ray Davies, thank you for bumping this thread!

Unfortunately, task reminders aren't yet on the team's roadmap for now. We continue to pass on the feedback and the vote count here to make sure the team keeps it on their radar. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

This is something our team also needs. It seems like a fundamental capability that Wrike appears to lack. If 99% of the other project management vendors have this, I would think Wrike would want to get on board too. Especially since it's already evident from this thread that there's quite the demand for this very basic functionality. 

Best. 

Lisa - (the collective) "you" (at Wrike) have said this for a while, but not provided any explanation about why it's only on the back burner, or why it doesn't deserve more priority than whatever other projects/features/functionality you're working on. 

So why isn't it on the roadmap for now? What is so important that this can't be bumped up in priority?