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[Read Me] What happens with Product Feedback? ๐Ÿค”

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    Tim Schoffelman

    Thanks for expounding on this Stephanie. I've heard a number of Wrike employee's refer to the importance of the community, but this helps provide clarity around how it's used.

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    Stephanie Westbrook

    Hi Tim! I'm really glad to hear that ๐Ÿ™Œ We've been wanting to share for a while now how significant your votes and posts are.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to learn more

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    Brian Davis

    It sounds like this integration you have between your community page and wrike would be a killer app for all of us to have. Have you thought about making a product out of it? I would love to have our own version of your community page with a wrike back end! Thoughts?

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    Pedro Sanchez

    basically goes into a black Holeย 
    check this thread amost 2 years and no updateย 

    ย 

    https://help.wrike.com/hc/en-us/community/posts/115000157409--Coming-Soon-Code-formatting-in-task-descriptions-and-comments

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    Stephen

    @Brian - it's an interesting thought. I suppose using our open API, this is a possibility for anyone to achieve today. Check out our developers portal or post to our API sectionย to chat with other developers. Happy to chat about this here too if you've any questions.

    @Pedro, the people here were the change-makers in getting rich commenting out there. I can promise you that every feedback post here is auto-captured and reported to the Product Team, and then they are a big part of the research when developing new features, or considering items for the roadmap.ย 

    The Community team continue to advocate the ideasย posted here to help influence this roadmap so keep searching for ideas, voting, providing use-cases and current workarounds. Thanks ๐Ÿ––

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to learn more

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    Randall Schad

    Can I suggest something?

    I've made mention of this in another thread, but many of the feature suggestion threads I've seen or contributed to are 2+ years old. A quick sort of feature suggestions by number of votes are also 2+ years old.

    If a feature has 100-200+ votes and is 2+ years old, it's highly likely that the community has essentially given up hope that the feature in question is ever going to get any attention, especially if its current status is either "Investigating" or not present after such a long duration.

    It's frustrating to see what the community considers essential features being passed over while watching new functionality (with apparently less demand from the existing user base) being implemented as add-on products requiring additional licensing fees.

    Having said all that, and knowing that these suggestions and comments reach the Product Team as a matter of standard workflow, how about posting a regular update (monthly shouldn't be too intrusive) that provides up-to-date commentary on status of features with x number of votes? At least then the community knows that there has in fact been some effort applied to the most popular feature requests on a regular basis, and things don't just end up in a black hole.

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    Stephen

    Hi Randall, I actually really like this idea and thank you for your feedback. This space exists for members to engage together and suggest ideas, so hearing this feedback about Community and product feedback really helps.

    You're totally right. We have put a lot of effort here on the Community Team last year to ensure all feedback posted in the community is presented to the Product Team in a way they can take action and I'm always interested in hearing how we can make updates about this even better for our members.

    I think adding the date of the last update on each thread would be useful to see - what would you think of this?

    Also, just to clarify the development process, which isn't necessarilyย unique to Wrike's development but product development roadmaps in general.

    For some ideas that are +1 year old, often those ideas were really good and popular, but the timing of actually achieving a request in aย meaningful and scalable way was not possible at the time. We don't forget about it and we have builtย APIs to keep tracking votes and discussions about this feature.

    Often smaller updates you see released are part of a larger plan. So although they may seem like they're not requested here or not important, they may be first of the necessary steps to achieve something in line with what is actually requested on Community.

    I hope that helps a little. I'm happy to keep discussing what we can do to make this process better ๐Ÿ‘

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to learn more

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