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[Read Me] What happens with Product Feedback? ๐Ÿค”

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Tim Schoffelman

    Thanks for expounding on this Stephanie. I've heard a number of Wrike employee's refer to the importance of the community, but this helps provide clarity around how it's used.

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    Stephanie Westbrook

    Hi Tim! I'm really glad to hear that ๐Ÿ™Œ We've been wanting to share for a while now how significant your votes and posts are.ย 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Brian Davis

    It sounds like this integration you have between your community page and wrike would be a killer app for all of us to have. Have you thought about making a product out of it? I would love to have our own version of your community page with a wrike back end! Thoughts?

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    Pedro Sanchez

    basically goes into a black Holeย 
    check this thread amost 2 years and no updateย 

    ย 

    https://help.wrike.com/hc/en-us/community/posts/115000157409--Coming-Soon-Code-formatting-in-task-descriptions-and-comments

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    Stephen

    @Brian - it's an interesting thought. I suppose using our open API, this is a possibility for anyone to achieve today. Check out our developers portal or post to our API sectionย to chat with other developers. Happy to chat about this here too if you've any questions.

    @Pedro, the people here were the change-makers in getting rich commenting out there. I can promise you that every feedback post here is auto-captured and reported to the Product Team, and then they are a big part of the research when developing new features, or considering items for the roadmap.ย 

    The Community team continue to advocate the ideasย posted here to help influence this roadmap so keep searching for ideas, voting, providing use-cases and current workarounds. Thanks ๐Ÿ––

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Randall Schad

    Can I suggest something?

    I've made mention of this in another thread, but many of the feature suggestion threads I've seen or contributed to are 2+ years old. A quick sort of feature suggestions by number of votes are also 2+ years old.

    If a feature has 100-200+ votes and is 2+ years old, it's highly likely that the community has essentially given up hope that the feature in question is ever going to get any attention, especially if its current status is either "Investigating" or not present after such a long duration.

    It's frustrating to see what the community considers essential features being passed over while watching new functionality (with apparently less demand from the existing user base) being implemented as add-on products requiring additional licensing fees.

    Having said all that, and knowing that these suggestions and comments reach the Product Team as a matter of standard workflow, how about posting a regular update (monthly shouldn't be too intrusive) that provides up-to-date commentary on status of features with x number of votes? At least then the community knows that there has in fact been some effort applied to the most popular feature requests on a regular basis, and things don't just end up in a black hole.

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    Stephen

    Hi Randall, I actually really like this idea and thank you for your feedback. This space exists for members to engage together and suggest ideas, so hearing this feedback about Community and product feedback really helps.

    You're totally right. We have put a lot of effort here on the Community Team last year to ensure all feedback posted in the community is presented to the Product Team in a way they can take action and I'm always interested in hearing how we can make updates about this even better for our members.

    I think adding the date of the last update on each thread would be useful to see - what would you think of this?

    Also, just to clarify the development process, which isn't necessarilyย unique to Wrike's development but product development roadmaps in general.

    For some ideas that are +1 year old, often those ideas were really good and popular, but the timing of actually achieving a request in aย meaningful and scalable way was not possible at the time. We don't forget about it and we have builtย APIs to keep tracking votes and discussions about this feature.

    Often smaller updates you see released are part of a larger plan. So although they may seem like they're not requested here or not important, they may be first of the necessary steps to achieve something in line with what is actually requested on Community.

    I hope that helps a little. I'm happy to keep discussing what we can do to make this process better ๐Ÿ‘

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    John D'Archambaud

    I agree with Randall,ย  we are just in the process of purchasing Wrike, and I have come into this thread as a link from the contact team.ย  My concern is that my question to him was that some of the key things that are missing from Wrike are indeed already in the forum, and are indeed 12 month plus old.

    While I understand you can't provide all requested features, and need to continually evolve to keep relevant in the marketplace, having somewhere that shows what features will/won't be included or are being looked at would be great. Even going back and saying this isn't going to happen.

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    Lisa

    Hey @John, happy to see you on the Community and thank you for the feedback.ย 

    I wanted to explain how we work a little more so that you understand our processes. We check up on the Product Feedback threads' statuses with the Product team on a regular basis. When we do have an update from them, we go back to the Community to let people know about it. If there's no update, we usually let the Community know about it as well. But I really think that @Stephen's idea about adding the date of the last update on each thread is great. I'll be happy to hear what you think!

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    John D'Archambaud

    Hi @Lisa, any visibility from a customer end shows that you as a vendor are engaged and looking.ย  ย Community/forum based support is great, but for someone who has raised an issue, can been seen as a graveyard if there is no update or closure.

    Adding the last update on the threads is great.

    ย 

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Lisa

    @John, thank you again for your feedback ๐Ÿ™‚ I'd like to point out that we have Wrike Support as a separate department, and here on the Community, we share best practices, help each other and discuss ๐ŸคThe Product Feedback forum is the perfect place to share your ideas on Product enhancements, and we're always happy to receive the feedback and pass it on to the Product team.

    We're discussing the ideas internally on how to ensure the visibility of status updates, so thanks for posting and stay tuned for the updates ๐Ÿ™Œ

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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