Follow up on @mentions

Hi Sven Passinger,  such a feature is not yet available, but maybe an Automation rule could help? The flow I have in mind is: you ask a question to an assignee and change task status to the custom status "In review". If the assignee doesn't get back to you and change the status to the different one, the automation rule @mentions a specific user (you can set up a rule to @mention you, task author, assignee, followers, etc). Here is how the rule could look like:

Trigger

Action

​There are many different automation triggers and actions available. Please check this article about Automation Engine and choose what would work best for your team👍

If you have ideas about new triggers/actions for Automation, you can easily forward them straight to our Product team from the Automation builder:

​Also, you can submit your feedback as a feature request in the Product Feedback section so that other users can upvote the post and share their use-cases. Ideas exchange is the best way to collect feature suggestions! 🙂

@... that goes into correct direction but does not fit 100%.

The problem is that you have tasks which you ask questions and you want to get answer in 2 days and you have other tasks which you need answer (more complicate question) in 5 days. So this automation rule with a fixed date could give us some maximum timeframe for all tasks.

In my mind was an opportunity for the user who can define if he wants to be reminded in 2 or 5 days depending on what he needs (so in Outlook it would be the reminder feauture). So perfect would be to have a reminder feature for a task (individual for each user) that you can set in X days please pop the task up for myself that I have a look on it.

Best Sven

Sven Passinger, thank you for describing your use-case! I agree that it would be great if Automation rules could be more flexible. Indeed, there is no straightforward way to set up a task reminder in Wrike, however, there some workaround you might try.

1. If a user gets an Inbox notification about a task, they can snooze it and get back to the task/comment in the future:

​2. You can use the Google Calendar integration to create a calendar event on the desired date. When the time comes, this event will remind you of the task. At the same time, I understand that managing many tasks this way could potentially overload the Google Calendar.

Your idea about a task reminder sounds great, so we'd love to see this as a Product Feedback request. Hope the post will encourage other users to share their experience on how they set up reminders! 📯

Hi @...

- Google Calendar integration: no I can not not allowed in company

The inbox: if I mention somebody else I do not get an Inbbox message. I would have also to @mention myself. That is a workaround but it is additional work so please make your program confortable and LEAN. Simply a button in a task with: remind me at some date every useer can use on every task. That would be perfect simple and increase work efficiency.

I Sven and Lisa, this situation reminds me of a request I made about greater control for "snoozing" items in my Wrike feed/inbox. "Snoozing" takes only 1-3 clicks so it is very convenient. But if ANY task or project could be "snoozed" so that it showed up in our respective inboxes at X days in the future, it would be an easy way to create multiple reminders for specific tasks or projects based on those particular schedules.

Sven Passinger, I'm afraid that notifications are not added to Inbox when you @mention yourself. I agree that setting reminders would be very useful, and we've changed this post to a Product Feedback post. Once the suggestion reaches the 60 upvotes' mark, we'll add a status to it 👍

Andrew Goddard,  thank you a ton for sharing your thoughts about the snoozing feature! Please ensure you have voted on the first post in this thread to add to the voting process 🙌

Hello, 

why are notifications not added when mentioning yourself in a comment? I think this would be really beneficial! 

Hi Kerstin Johnson, thank you for sharing your question with us. The logic behind this behavior is that you are aware of the comment as its author. 

May I kindly ask you to elaborate on your use case so we can provide you with a possible workaround?

Thank you!

Hi Juan, 

sure thing. I run multiple meetings a week, sharing my screen, going through individual Wrike tasks with the team. Sometimes there are tasks that I need to review offline so tagging myself is a quick way to make sure I don't forget to action is. Having said that, if I don't see the notification in my inbox, I can't use this as a reminder. Is there another way I can flag a task for later action? 

Thanks!

Thanks for sharing more detail here Kerstin Johnson! Although you're right and when mentioning ourselves, we won't get notifications about it, it's also possible to star tasks or tag them. For example, you can create a personal folder "To review" and tag all the needed tasks with that folder so that you can easily find them later. Please let me know if that helps, I'd be happy to provide further guidance 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I am wondering why Wrike is not simply implementing the feature of @-mention yourself. From programming point of view the program gets an @-mention and it submits a message to the mentioned person. As I can also @-mention myself, but I do not get any message I guess that in the code is a filter with "if writer == @-mention, do not submit message". If so just comment the code out and the problem is solved and you have a very nice new feature whicch really helps users in Wrike.

Appreciate your feedback Sven Passinger! I'm hoping that the notifications that our team is working on now will be helpful for this use case as well 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hello Lisa,

Can you tell me if there have been any updates to this feature? I see this is at 12 votes so I have upvoted it but my guess is that there are other pending requests for this feature that would amount to 60 as this is a big need for our projects.

Thanks, 

Kristy

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

Hello Rohan,

Thanks for responding.  For the automation solutions, we have the same problem as Sven as it is highly dependent on the project and the workload and deadlines so that would need to be variable.   We don't want to be sending a bunch of generic reminders as the amount of reminders and the timeline for reminders wouldn't reflect the needs of the individual situation and would lead to more Wrike notification overload. Every extraneous or inappropriate to the situation increases the changes for notification turnoff.

We don't use snooze as the inbox doesn't have all the other features that we would need to organize and track our work (similar to Outlook with folders, rules, etc), and obviously we can't @mention ourselves so we can't track our own reminders there.  

Benefits of individual reminder setups:

1. follow up automatically sent for the first reminder that is appropriate for each workload and situation.

2. reminder sent to both the staff member and our team member (as the second reminder is required to indicate the level of notifications sent), but our team member will also know that the request they sent is ready to be checked on AND will have a reminder prompting them (similar to @mention request where it goes in your inbox and can also be snoozed or checked as an individual reminder).  This in turn leads to an individual's organizational effectiveness, by having a prompt that comes immediately to their work assignment area (no need to remember to check a separate dashboard or try to remember whether the team member had a commitment, were gone on vacation or told you that they wouldn't be able to get to it until x, y, and z, and because you have 12 or 50 projects, you can't keep that in your working memory.  Our organization is built on personalized working relationships, so not only do you look awesome because one reminder did everything you needed and you are on top of everything, but you also avoid damaging a good working relationship.

3. an automated reminder for your own actions that you need to follow up on could be sent only to yourself, allowing you to operate as above, and you could sent a message tailored to the situation with an @mention which staff are more likely to review anyway.  

I'll definitely look into one of the workarounds but it isn't something that can happen in the middle of this project season because of the amount of time it would take to test, set up the system and roll it out like a rock star.  Thus, my inquiry about whether there was an update on the possibility of customizing  individual reminders  right from the message.  This would save my team one of their major headaches during a time when we are super busy and they wouldn't have any headspace (or patience) for a major change in the system. Rolling out a simple fix would also make me look like a rock star,  and every project manager wants that! 

Kristy

Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover