WRIKE collaborator limits

Hello,

What is the limit on WRIKE collaborators? 

 

Thank you,

 

Christina

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Hey Christina, welcome to the Community 🙂
For Wrike accounts created after Oct.8, 2018 there's no limit to Collaborator licenses for people outside of your organization (outside of your email domain). For people within your organization (with the same email domain): up to 15% of your account licenses or 20 seats (whichever is higher) can be used for Collaborators.
If you have an existing Wrike account (created before Oct.8, 2018) the Wrike team will work with you to understand your current Collaborator use situation and how to move forward.

You can find more info on Collaborators in the Community post by Stephanie and on our Help Center 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Hi Lisa can you please confirm the following information is still valid as of today July of 2020?

"For Wrike accounts created after Oct.8, 2018 there's no limit to Collaborator licenses for people outside of your organization (outside of your email domain). For people within your organization (with the same email domain): up to 15% of your account licenses or 20 seats (whichever is higher) can be used for Collaborators."

Is there any situation where Wrike is limiting the creation of more than 20 collaborators users and charging for the extra collaborators users?

Thanks

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Hi Neyl Walecki, welcome to the Community!

Let's check with our Support team to be 100% sure 👍 I'm raising a ticket for you now - you'll get a notification soon. 

I'll also post back here once we get a confirmation. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Thanks for the welcoming Lisa I hope to be an active contributor here. As for the info I asked about, no worries, I'll keep an eye for the ticket.

 
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Thank you for getting back to me, Neyl Walecki! As I can see in the ticket, you should refer to the Terms of Service here, "5. Supplemental Terms For Collaborators." Also, as our Support specialist advises, please let us know if you'd like to speak to your Account Manager for more details 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Hi Lisa, thank you for the update. I just think this information (about number of collaborator type users) should be crystal clear specially on the pricing page. As of today, this is not really clear anywhere and the ToS just mention the limit, not providing any other info.

Wrike charges 9 USD/month per extra collaborator user and this is being used as negotiation tactic for new clientes and for what I read here in the Community for renewing clients as well.

As a digital marketing agency, limiting the number of users with the "guest" role to make approvals to only 20 limits too much our capacity to use Wrike with our clients. And paying monthly fee for guest users that many times are just there to keep an eye on the tasks (the director of a marketing analyst in our client, for exemple) just seems not logical or fair. Wrike can do it, of course, but at least be clear about this on the pricing page and show show much it could cost.

I believe clients with the Business plan and specially with the Marketing paid add-on should have way more than 20 "guest" seats limits. The functionality offered by the app is tailored just to clients make approvals, so the small limit is kind of counter-productive.

We just signed our contract and are really happy to be part of Wrike user base. Our Account Manager/Sales Rep was terrific and managed to raise the 20 user limit for us a little bit.

The same thing applies to the deploying fee for account above 15 seats, I didn't find any info on this on the site.

I'm sorry that the first thing I came here to talk about is something like this.

 
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Thank you for your feedback here, Neyl Walecki! And I'm happy to hear that your Account Manager was able to help you with this 🙂 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I agree with him! I just got a note that I'm "all of a sudden" over the limit on my Collaborators. I've been a business account for the past 2 years with the same amount of collaborators and I've not been over my limit. Now all of a sudden I have to reduce the number of collaborators from 35 to under 20! How stupid! I have collaborators that just go in there and check mark that something is done with no other functionality and I have to pay $9/month for each person to do that? Quit being greedy and be happy that we've supported you for the past 10 years!

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Welcome back to the Community Rebecca Brown! I'm contacting your Account Manager about this to see what we can do. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Limiting the number of Collaborators which already has limited functionality and try to charge extra is just wrong business practice.
Given that the collaborator access is similar to the free account and the regular Professional account is $9.80, I'd prefer Wrike just increase the license prices to pay for whatever they think the "too many Collaborators" would cost.
This is similar "wrong" pricing models that charges all seats for the feature-module upgrades that only a portion of the team uses.

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Thanks a lot for sharing your feedback in relation to collaborator limits, Tach Sirichai! We'll be passing it on to our Product team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Well this is a fine rude surprise. We too were all of a sudden, after 3 years of 40+ collaborators, told that we have to reduce to under 20 or pay the $9/month per collaborator. Our account was created before October 8th 2018, how do we go about handling this? I have no idea who our account manager is anymore, they keep churning and not informing us until we send them an email and have to call and find out the person left or moved to a different dept.  

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I'm sorry for this confusion Joey Lopez! I'm now contacting your account's Customer Success Manager about this - they will reach out to you as soon as possible to discuss this. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Lisa, the account manager, is saying that you are giving us unfactural information, and that we don't have a customer success manager, and that everything you said in this threat is not true. Please advise. This is becoming a larger existential problem for our Wrike usage.

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It looks like there's been a miscommunication here Joey Lopez, I apologize for it. Your account manager is working on this with you internally; he will guide you and answer any additional questions. Also, please note that I had to remove some personal information from your latest comment. 

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Hi Lisa, I'd like everyone here to know so we can share experiences. We are simply being extorted. No one is working with us at all, the account manager is simply demanding payment. There are no negotiations, no accommodations, and no customer service whatsoever, and it's having a negative effect. You should know that we are considering ending our relationship with Wrike over this. 

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I’m sorry to hear that, Joey Lopez! I’ve checked with my colleague and he confirmed that you are currently discussing this via email. We can’t mention the details of your contract here publicly, but I can see that your Account Manager is working with you on this. They will be reaching out to you again to discuss collaborators in your account.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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