[Read Me] Product Feedback forum: Guidelines and Statuses

Thanks for sharing this! Are only votes for the original post calculated? I have noticed that some people vote on the comments within the original post. Are those included too?

Hi Becca, currently we look at both, but we noticed this too and have now changed it. From last week the comments on feedback posts have thumbs up option to make it clearer where to place your vote. Thanks for bringing this to our attention 🙌

Hi Stephen,

Would it be possible to sort all the product feedback by the assigned status by Wrike (e.g. investigating, coming soon, etc.)?

As the account admin for 90 employees this would be SO useful for when I receive complaints from our employees - I could reassure people with items being investigated, coming soon, etc. instead of having to click through every single piece of feedback...

@Soraya Hi there! I'm sorry for the delayed reply and I'm jumping in for Stephen here. This is such a great idea (bummed we didn't think of it 😉). Our Community platform doesn't have a way for us to do that by default, but I'm checking with a developer to see if there's any way we can make something like that happen. 🙌

@Stephen Jumping in here while you're out! 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

@Soraya, we haven't forgotten about this ask.

For now, what I do, is the search for the status e.g. "Investigating", or I pop the related emoji we use in there and it returns a list of posts in that status.

Currently, there are platform constraints around having tags but we're looking into possible workarounds with the development team 👍

Hello. Any plans to have flowcharts enabled?

Welcome to the Community, NICOLAS BECERRA! 🙂 No plans at the moment - please feel free to upvote these two Product Feedback threads here:

https://help.wrike.com/hc/en-us/community/posts/115002185185-Flowchart-tools

https://help.wrike.com/hc/en-us/community/posts/360041272513-Create-Upload-a-Flow-Chart

The number of votes helps our Product team understand the popularity of a suggestion. 

Also, here one of our Community members suggests an interesting idea on how this can be accomplished using the current Wrike functionality. Hope this helps! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I see all this talk of "upvoting" everywhere.

WHERE AND HOW DO YOU "UPVOTE"?   Sheesh.   C'mon do you guys do any UE testing?  Do you look at your pages and see how they actually present to users? 

The only clear and obvious way to "upvote" is to click the heart icon.  So that's upvoting?  You have to do it for each comment? 

Hi John Rakoczy! You don't have to "like" (=upvote) each comment, just the post with a suggestion that is at the top of the page 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Thanks Lisa.  That information "To upvote this topic, 'like' the topmost comment" needs to be prominently displayed at the top of any page where you are monitoring voting.  Because it is not, the metrics you use to determine what people want are completely off.

To illustrate how important the UE is, and having a person who isn't familiar with your process review the final product (in this case, how to upvote suggestions from your customer base).... imagine the US election process where there are NO instructions anywhere.  They just handed you a ballot and said "be sure to mark who you like!".   People would use different color inks, some would "X" the boxes, others would fill them in.  Some would circle candidates, others would underline them.  SO the end result is you really don't know what people want.

Instructions are very important like that ;)

But with this thread, the topmost comment doesn't really vote for anything.  So even having customers "like" the topmost post isn't a good solution.

The simplest, and easiest, and most accurate way to know what your customers want is to ASK them at the top of each topic page.  Put a little check box there that says "To 'upvote' this topic as a feature you would like to see in Wrike, check this box."

Thank you for sharing your feedback on the voting process here, John Rakoczy!

We'll definitely take it into account because we want to make sure the process is as clear as possible 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hello,

Please we need URGENTLY the possibility of importing WBS from MS Project and automatic grouping of tasks into GROUPS depending on WBS ID.

This is a MUST for any project management software.

Thanks,

Hi Pawan Dwivedi! I've replied to you here https://help.wrike.com/hc/en-us/community/posts/360000281465/comments/360014960853 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Yep, I agree with John R. I've read this entire post and I still have no idea how to create product feedback or up-vote it. Otherwise, I normally find the other help documentation very informative and useful.

Hi Tiffany Puett, welcome to the Community!

To create a new Product Feedback suggestion, please go here and click "New post":

To upvote an existing suggestion, please click on the heart icon under the suggestion that you support:

Hope this helps, and sorry for the confusion! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Fully agree with John Rakoczy here, and I'm in this thread because you guys really need to make it clearer how to actually "vote" for a request.  This new forum UI makes it even vaguer how to accomplish that.  Are you sure your users are equating "liking" with voting?  Many of the requests that are key to me have more comments than actual "hearts," so that seems even more evidence that people are not understanding how to "vote" for requests.

In light of the way you guys blow off feature requests in here, seems to me that this is a convenient way to avoid requests getting to your arbitrary 60 "vote" floor.  Why don't you just have it in black and white that these are votes, like most of your competitors, who are iterating better and if not for a very few basics of Wrike, I'd be using:

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover