Automated Status Notification to Requestors

We have a similar situation. We have too many requesters to make them all collaborators at this time. Currently, our team is manually adding a comment to communicate with the requester, which works, but it would save a lot of clicks if this could be automated.

Thank you for creating this post Ephemia Nicolakis! 👏

Thanks for sharing your expertise here Ali Moses 🙂

Ephemia Nicolakis Thank you for that post! That's exactly what we're missing too! I know it from other systems and miss it in wrike extremly.

@... Please, make this possible!

Our use cases are external ITler and many customer from us. We have request forms to get the request coordinated and it would be nice if the customers knows the status of a ticket. e.g. if we recognized them or rejected the request. To write answers to the email requester is time robbing and not very efficient if everyone has to write his own story back to customer.

Tossing our hat into the ring for this request as well.  We are a small marcomm team embedded in a HUGE organization and are using request forms to funnel a bunch of project workflows to our team from our larger community. As such, it's not feasible to add 'collaborators' to projects to allow for a more robust back-and-forth or updates on some of our requested projects.

Learning about the email requester feature helps a bit - but the processes we have could be even more efficient if there were more robust messaging opportunities to requesters via automations or just automatically via status updates. Similarly all the 'requestor' communication in this area lives at the project level and not for the subtasks within a project which makes it difficult to update them in the system without having to manually send emails and updates. 

And example for us would be:

• User fills our form requesting the review and launch of a website.
• Form submission creates a new project from a 'Website Blueprint' (which itself has a website custom item type).
• Project is reviewed by 'approvers' - if approved, status changes to 'in progress' and a notification is sent to the requestor that project has been approved and/or that the status has been changed to 'In Review' in our custom workflow.
• Project moves from 'in review' to 'technical preparation' - submitter gets an email notification update.
• Project moves from 'technical preparation' to 'Launch scheduled' - submitter gets an update.
• Project moves from 'Launch Scheduled' to 'Launched' - submitter gets an update.

Further enhancement would allow us to use subtasks in this project to also communicate with the submitter, either via email and/or status updates as well. Heck - even just having the option to create an automation that leaves a comment on the project that includes the requester (email) would solve most of this. 

Heck - even just having the option to create an automation that leaves a comment on the project that includes the requester (email) would solve most of this. 

Exactly my thoughts!

T. Rohner Great idea! That would be fantastic if we could set it up as an automation so that we can customize it. 

Agree! Being able to initiate a reply to the requester through automation and being able to customize that message is exactly what we need. Bonus points if we could include the value from a custom field in the response text. 

Update: We have had two clients this week alone ask if there is a way to get automated updates when a request/task has been completed. This is a high priority item for us!

This is a priority for our team as well!

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

I think T. Rohner has the simplest solution - allow us to set notifications through automations using the email captured via the request form. 

Hi Ashley Fischer 👋  thanks for supporting this suggestion! We’ll keep you in the loop if there are any updates in the coming months. 👍

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

Rohan V any updates on this? I am currently using a form for external partners to submit their 3D print requests to our Design Lab. I would love to be able to set up an automation that when the task is marked completed, that Wrike could send an email to the requestor letting them know that their 3D printed item is available for pick up. 

Thanks,

Hi Jenn Kieke, thanks for reaching out and sharing more details about your use case. There aren’t any new updates on this feature suggestion at the moment. I’ll pass your feedback along to the right team and keep you posted if anything changes over the next few months.

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

Adding to the chorus of voices... We're currently looking at Wrike Request Forms as a ticketing system, but it's a major gap that we can't send an automatic email when the request is closed. Having 'requester email' available as an option for recipient of the Send an Email automation would be ideal.