[Status: Launched! ๐Ÿš€] Email notifications for external request form submitters

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Recently Wrike implemented Forms, as a way for people to easily submit tasks and have them automatically added to Wrike folders. Once a user submits a form, they are automatically emailed confirming their submission. I'm looking for a ay that the user can also be emailed once that task is completed.

I am a web developer, and my company uses this form feature for users to submit tickets to us for website changes or website issues. So it would be helpful for us to have the user fill out the form, and once we get the task and mark it as "Complete" in our workflow, having the user automatically emailed saying the task was completed would be extremely helpful.ย 

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Spot On Innovative Approach Stellar Advice

We also need this feature.ย  The current suggestion to manually add form requesters as "Collaborators" just so they can receive updates to the tasks/requests they've submitted is problematic at best for us, especially in the future as we add more people to the collective group of organizations we manage.

If this feature is implemented I would also like to see options for selecting or limiting what kinds of updates external form submitters receive.

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Hi Leonard Bogard, welcome to the Community ๐Ÿ˜Š

Thank you for adding your support and sharing your feedback here. Currently, this suggestion is being researched by our Product team. We'll be sure to let you know here when we have more updates ๐Ÿ‘€

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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Adding support for a notification at the end of the approval process to avoid manually needing to notify the user.

Our current workflow:

  • User submits a request for approval to use a particular software (user gets notified they submitted the request)
  • Request gets routed through our IT approval process via workflow status (working great!)
  • Request status is changed to complete and.....I have to go manually email the user to let them know the request is complete

Ideally, at the end of the process the user would just get Status Update + Comment sent to the email they provided.

This would basically be "Status of your request is Completed" + some text I wrote while rejecting it or approving it.

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Spot On Innovative Approach Stellar Advice

Hey Jeannie Crowley, welcome to the Community! ๐Ÿ‘‹

Thanks a lot for supporting this suggestion and also sharing your feedback ๐Ÿค—

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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What's the status of this? The ability for requesters to understand the project status as it is changed is a must and we have so many clients that end uo submitting 1-3 projects and that makes it quite inefficient to make them collaborators.

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Hi Ed Martinez and everyone!

Our team is still researching here and have plans to start working on this functionality next year ๐Ÿ”ฅ I'll let you know when I have more info to share ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Yes please for us as well.....

We are using external request forms. When the form is completed, the external form submitter (not a Wrike user) receives a summary of the submitted information by email, but as far as I can see that is the only and last information that they receive.ย 

Is it possible to notify the external submitter when the Request has a note or update added or when the status is changed?

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Spot On Innovative Approach Stellar Advice

This is currently being researched by our Product team, DanO. Thank you for supporting this suggestion ๐Ÿ™Œ We'll let you know how the research goes ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Has there been any movement on this feature request? Everything is so automated (which is great) until you have to manually let an external requestor know that you've either seen their ticket or that it was closed/completed. Our team would greatly appreciate the ability to have a notification system if the status is changed on a task that comes in through an external form.

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Spot On Innovative Approach Stellar Advice

Hi Jade Lam, thank you for reaching out! The team continues the research and has plans to work on this functionality soon. When we have further updates, we'll make sure to let you know ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Upvoting this x100!! any updates?

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Spot On Innovative Approach Stellar Advice

Hi again, everyone!

I'm happy to let you know that our Product team is currently working on a solution for this Community suggestion, so the status here is In the making ๐Ÿ”ง! Thank you so much for your tremendous support here.

We will let you know when we have more details to share ๐Ÿค—

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa,

Any estimation of when this feature could become available?

...yes, waiting anxiouslyย ๐Ÿ™‚

ย 

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Spot On Innovative Approach Stellar Advice

Hi Jesse Saastamoinen, welcome to the Community, and thank you for checking in. We'll be sharing all news from the team as soon as we have an update๐Ÿ™‹๐Ÿปโ€โ™€๏ธ

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Hi!ย  I'm glad to hear that this is "in the making", just adding my vote in making this feature available ASAP.ย ย 

I am having to use so many other methods of communication to provide progress updates to external requestors, it would be so helpful to have a direct feature.ย 

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Thank you for supporting this suggestion and sharing your use case here Samantha Davis ๐Ÿ™‚

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Any ETA on this? This will simplify our communication process immensely.ย 

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Spot On Innovative Approach Stellar Advice

Hi Dustin, welcome back to the Community ๐Ÿ‘‹ The team is currently working on this functionality, and we don't have ETA yet. We'll let you know as soon as we can share ๐Ÿ™‚

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Hi Lisa, This is showing as 'Launched' but I can't find any documentation on how to enable this? Could you point me in the right direction please?

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Spot On Innovative Approach Stellar Advice

Hi Beth Pitcher and everyone! Thanks a lot for bumping this thread and apologies for not updating it sooner. Our team has recently released the ability to communicate with non-Wrike users via email right from Wrike. Here's a help center article on that topic: https://help.wrike.com/hc/en-us/articles/5577018877463-Bi-Directional-Email-Communication-With-Non-Wrike-Users. Please let me know if you have any questions!ย 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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