[Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Email notifications for external request form submitters

Recently Wrike implemented Forms, as a way for people to easily submit tasks and have them automatically added to Wrike folders. Once a user submits a form, they are automatically emailed confirming their submission. I'm looking for a ay that the user can also be emailed once that task is completed.

I am a web developer, and my company uses this form feature for users to submit tickets to us for website changes or website issues. So it would be helpful for us to have the user fill out the form, and once we get the task and mark it as "Complete" in our workflow, having the user automatically emailed saying the task was completed would be extremely helpful.ย 

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We also need this feature.ย  The current suggestion to manually add form requesters as "Collaborators" just so they can receive updates to the tasks/requests they've submitted is problematic at best for us, especially in the future as we add more people to the collective group of organizations we manage.

If this feature is implemented I would also like to see options for selecting or limiting what kinds of updates external form submitters receive.

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Hi Leonard Bogard, welcome to the Community ๐Ÿ˜Š

Thank you for adding your support and sharing your feedback here. Currently, this suggestion is being researched by our Product team. We'll be sure to let you know here when we have more updates ๐Ÿ‘€

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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Adding support for a notification at the end of the approval process to avoid manually needing to notify the user.

Our current workflow:

  • User submits a request for approval to use a particular software (user gets notified they submitted the request)
  • Request gets routed through our IT approval process via workflow status (working great!)
  • Request status is changed to complete and.....I have to go manually email the user to let them know the request is complete

Ideally, at the end of the process the user would just get Status Update + Comment sent to the email they provided.

This would basically be "Status of your request is Completed" + some text I wrote while rejecting it or approving it.

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Hey Jeannie Crowley, welcome to the Community! ๐Ÿ‘‹

Thanks a lot for supporting this suggestion and also sharing your feedback ๐Ÿค—

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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What's the status of this? The ability for requesters to understand the project status as it is changed is a must and we have so many clients that end uo submitting 1-3 projects and that makes it quite inefficient to make them collaborators.

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Hi Ed Martinez and everyone!

Our team is still researching here and have plans to start working on this functionality next year ๐Ÿ”ฅ I'll let you know when I have more info to share ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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