[Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Email notifications for external request form submitters

Recently Wrike implemented Forms, as a way for people to easily submit tasks and have them automatically added to Wrike folders. Once a user submits a form, they are automatically emailed confirming their submission. I'm looking for a ay that the user can also be emailed once that task is completed.

I am a web developer, and my company uses this form feature for users to submit tickets to us for website changes or website issues. So it would be helpful for us to have the user fill out the form, and once we get the task and mark it as "Complete" in our workflow, having the user automatically emailed saying the task was completed would be extremely helpful.ย 

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My organization is automating the process of requesting a new user account on a platform. The workflow is this:

  1. End User submits externally accessible Wrike Request Form to create a new user on "Platform X" (this creates a new Wrike Task assigned to "Platform X" manager, requiring approval)
  2. "Platform X" manager approves request in Wrike (this automatically assigns the Wrike Task to IT)
  3. IT creates new user
  4. IT marks Wrike Task as completed

Without this email notification feature there is no way for the end user to know when/if the new user was created without manual intervention. Step #4 should trigger an email to the requester. This does not seem like a rare scenario and I am surprised this was not an available feature from day one. Am I missing something?

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Probably makes no difference seeing this has been debated for 3 years now, but if we can't email-communicate/notify an external contact that has submitted a form about task status, messages etc, we can't use Wrike for request forms. We can't make (nor afford to make) 100+ external contacts who may submit 2 tickets a month to "users", they are not and should not be. But we should be able to quickly message them from a Wrike Task.

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Just curious if there has been any movement on this, since it has been on the backburner for a while.

Since the functionality to notify the external requester exists already, even just having a button that says something like "notify external requester" could be helpful, in order to send what would basically be a snapshot of the task itself.

At my company, we primarily would need this feature for tickets as well. It saves many steps to let requester's know their reported issue was handled

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Hi everyone, thanks a lot for sharing your feedback here!

I've checked with the team, and they are now beginning to research this suggestion ๐Ÿ™‚ I'll make sure to let you know how it goes!ย 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Like everyone else, we would like to have the ability to have Wrike auto-send status updates to external form submitting team members.ย  The ability to chose which status' (example: In Queue, In Process, Completed) send e-mails about a change would be needed as well.ย  For example, we would like for any form that has been moved to "Completed" to send an automatic e-mail of the status change.

Thank you,

Doug

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Hugh

Thank you for this feedback, Doug Bunge! It's been passed on to the Product team.

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Any updates? Our company is considering switching to Wrike. Being able to reply to external requests via email from inside the platform is a must.ย 

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Hey Dustin, thanks for getting in touch.

We're checking in on this and will let you know when we have an update here. If you need any further assistance getting to know our solution let me know.ย I'll be happy to arrange a call from our team to assistย ๐Ÿ™‚

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Same here. We need an option to take in support-mails and transform them into tasks, from any of our clients (registred as well as not registred i Wrike).

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Thank you for sharing your use-case Casper Stendal!ย 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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We would love to be able to notify requestors that their request has been completed, approved/rejected or whatever status is appropriate. Now we have to manually gather the information and send out an email.ย 

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Welcome to the Community, Angela Milesย and thank you for sharing your feedbackย ๐Ÿ™‚

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Voted on this, would love not to have to build in Zendesk or similar to be able to do this. Would love this extension to Wrike!

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Thank you for sharing your thoughts Anders Kilbrandt! I'm checking with the team to see if there's an updateย ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I am really interested in that too, a kind of jira-service-desk-like tool

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Welcome to the Community Bastian Gurtner, and thank you for sharing your interest here! I don't have an update from the Product yet, but I'm passing on your feedback and I'll let you know here as soon as I have any newsย ๐Ÿ‘

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Hi ๐Ÿ‘‹ Jumping in to say that we're interested in this feature too.

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Hey Haley Dolan, welcome to the Communityย ๐Ÿ™‚ย 

Thanks for adding your interest in this! We've passed this on to the team. If you need help with anything else, don't hesitate to askย ๐Ÿ‘

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Also we are interested in this feature

ย 

ย 

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Thanks for supporting here Ken Zimmermann!ย 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Hi ๐Ÿ‘‹ Jumping in to say that we're interested in this feature too.

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Ciao Chiara Gallo, welcome to the Community ๐Ÿ‘‹๐Ÿป
ย 
Thank you for supporting the thread. Can you please upvote the first post by clicking the heart icon if you haven't?
ย 
ย Here is a useful article explaining what happens after we receive Product feedback ๐Ÿ–Š

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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We would also appreciate this feature!ย 

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Hello Mira Miller, welcome to the Community ๐Ÿ‘‹๐Ÿป
ย 
Thank you for adding your support here. Please be sure to upvote the original post by clicking on the heart icon if you haven't yet ๐Ÿ™‹๐Ÿปโ€โ™€๏ธ

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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I am on a trial right now and not having this feature could be a deal breaker.ย  Any progress in making this a reality?

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Hello Robert Rice, welcome to the Community ๐Ÿ‘‹๐Ÿป
ย 
Thank you for posting! Our Product team is currently continuing their research in relation to this functionality. We don't have any more information to share at the moment, but as soon as we have news from the team we'll be updating you here.
ย 
For now, I'd be happy to arrange a meeting with your Account Manager to discuss how we can best meet your needs. Please let me know if you'd like for me to set this up. If there's anything else I can do here don't hesitate to ask ๐Ÿ™‹๐Ÿปโ€โ™€๏ธ

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Hello! I have had Wrike already a couple of years but this functionality is becoming a deal-breaker because it doesn't allow me to communicate a project's/task's timeline or I have to recur to other platforms to receive feedback from the client. The main reason I decided to go with Wrike is that I wanted to avoid having to jump from application to application, which is what I am doing at the moment. In my practice, I do have to deal a lot with external users that are not frequent requesters, and having to add each one of them as a contributor and then having to delete them or do maintenance becomes, exponentially, a waste of my time for my team and I.

An update on this will be greatly appreciated. My renewal is this coming September.

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Hello Ed Martinez, thank you for posting and sharing your use case here. Currently, the potential implementation of this suggestion is being researched by our Product team. Unfortunately, for the time being, I don't have any further information on timelines in relation to this investigation. As soon as we do have news to share here, we'll be sure to update the thread.
ย 
I'm happy to contact your Account Manager on your behalf if you'd like to schedule a meeting to further discuss how we can meet your needs. If you have any other questions please let me know ๐Ÿ™‹๐Ÿปโ€โ™€๏ธ

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Being able to respond via the submitted ticket to those who submit a Wrike form is an extremely needed feature that I wish we had in place. We've been with Wrike for about three years now and being able to automatically have anyone who submits a ticket become a Collaborator is a feature we desperately need to have in place. It's painful to receive a support ticket and have to reply via email by either copying the ticket information in the email or replying out of context with only what was done to fix the issue. We have several hundred faculty members at our university and any one of them is able to submit a Wrike form when they need assistance with their online courses. It would be so much more efficient if we could reply right on the form/ticket they submitted with our response on how we addressed the issue. This request was originally submitted in 2017, four years ago. At this point, it would be kinder on Wrike's part to simply tell us they have no intention whatsoever to deal with this issue rather than keeping us hoping that this feature will be addressed and added to the already real good features that Wrike presently offers.ย 

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Hello Olgy Gary, thank you for sharing your use case and feedback here.
ย 
This suggestion is currently is being researched by our Product team. They are looking at its feasibility,ย possible effects on other features, and other criteria to ensure that if this suggestion is implemented, it can be done so successfully.ย We don't have any more information to share on this at the moment and there is noย time frame available yet, but as soon as we have more news to share here, we'll be sure to update the thread.
ย 
Please allow me to give a little background on the Product Feedback process, You can find further detail in this Community article as well. The Product team considers information and metrics from various channels when deciding what to work on next. This includes all relevant data, user feedback, and Community suggestions/votes.
ย 
The priorities decided by the team always aim to focus on implementing the functionality that will have the widest impact and benefit for the most users. That also means we, unfortunately, can't implement all of the ideas we receive via our various feedback channels. At the same time, these suggestions stay on the radar of our Product team, and in some cases, they start researching the idea further down the line.
ย 
Thanks again for your feedback and as soon as I have an update from the team I'll be sure to let you know.

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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Folllowing List for Post: [Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Email notifications for external request form submitters
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