Our organization is on the Wrike Desktop version. The organizations supported browser is IE. We have 4 Admins supporting over 100 users.
At times, a user may forget their Wrike password. The current procedure for a user to reset their password is cumbersome and requires the user to have some knowledge of how browsers function. The current procedure also has a time out feature once the reset message is sent. Below is the communicated reset procedure.
Please ask the user to do the following:
• Request a new password reset email by going to the 'Forgot your password?' page (wrike.com/remind.htm);
• Go to the email inbox, open the password reset email from Wrike;
• Right-click on it and select 'Copy link address'
Then, the user should paste the link in the address bar of one of the browsers supported by Wrike in the incognito mode and press Enter.
When a user does have an issue, our system Admins attempt to support (usually remotely). The current procedure does not support a streamlined process that allows the user to quickly re-gain access to their Wrike account. Having an Admin Supported Password Reset procedure would greatly improve our user’s experience.
Please consider implementing an Admin Supported Password Reset.