Wrike-Provided Backups / Roll Backs

Hi Daniel! This is a very well thought through suggestion, and I definitely appreciate how you've structured it! That said, this isn't something we plan on implementing at the moment, but it's great to hear your thoughts about the whole process and your experience with it. Thank you again for taking the time to post this here!

Since much of the folders and tasks in Wrike are shared with a lot of people, there is a chance that someone makes a mistake and destroys the structure. Thus it is necessary to be able to restore the account from a backup.

It is unbelievable that we cannot restore the account from a backup.

What can the backup actually be used for?

Hi Jens, the account backup is saved as a readable data-set in a JSON file format. This file contains information in your account that you can review like Tasks, Folders, Projects, file attachments, comments and user information. Currently, this data cannot be imported back into Wrike.

I understand that using this data to restore your account would be useful, especially to reverse any human errors. We've made our Product team aware of the idea so thank you for your thoughts and votes on this topic!

Stephen, the backup can only be taken 1 time per week if I'm not mistaken?  It's just not sufficient given how easy it is to make a mistake (or have a co-worker do so).

Jens, please vote this up - I agree with you, it's a mission critical requirement. 

Stephen,

Wrike is a wonderful tool in many ways.

However, the missing restore function is so important that it could be a showstopper for many potential customers. I really hope this will be prioritized by your development team.

Thanks.

Hi Jens, thanks for the kind words! I completely see where you're coming from with this suggestion. I'll be sure to keep up updated on any developments from our Product team. Thanks again!

+1

+100 !

I've taken a work around option to protect my shared templates.  I've duplicated them in my private folder in case the originals get messed up.  This might not be as elegant as a full 'restore' function and it doesn't help with active projects but it does give comfort that the templates have a useable back up.

Come on this has been over a year since first mentioned this is just an obvious thing to do!

I discovered this bug within 3 days of using the trial.  i want to move my entire company to Wrike, but without this feature, no IT Admin would have the balls to do so.

The least you could do is add the ability to undo the removal of a parent task that leaves the sub-tasks in place and the structure screwed

The ability to restore data is a critical and significant, thus far intentional, shortcoming of the product. Clearly Wrike recognizes the need for security, as demonstrated on its security page with data centers on different continents. How is a company to protect itself from a negligent, or disgruntled employee or malevolent hacker who simply hits delete on the root directory.

Simply having a spreadsheet of your data without the ability to restore it would be crippling.

The ability to restore data is a critical and significant, thus far intentional, shortcoming of the product. Clearly Wrike recognizes the need for security, as demonstrated on its security page with data centers on different continents. How is a company to protect itself from a negligent, or disgruntled employee or malevolent hacker who simply hits delete on the root directory.

Simply having a spreadsheet of your data without the ability to restore it would be crippling.

Hey guys, thanks for sharing your feedback here. For now I don't have any updates, but I'll make sure to get back to you if/when I do. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

still nothing here? 

Dear Wrike Team,

It's really a shame that back-ups can't be uploaded into Wrike again. I wonder why this is so hard to accomplish (if it was easy it obviously would already be available). The possiblity to import a project by Excel is already there. Why not making a backup in Excel/CSV file which can be imported. Or even by project and/or team.

In my opinion it is unacceptable these days to create such a wonderfull program without a great back-up feature.

Backing up some raw data just isn't enough, and I think you realise this yourself perfectly fine. I'm wondering if this risky, unback-up program is actually the right solution for my growing company in the future. You have the best program management program available, but without this you lower youre own value, and made me doubt my decision to go for Wrike.

Please include this feature and become the best around!

Any update here? We are new in the Wrike business and working on RFI and I wondering how Desaster Recovery should be answered. It seems we would need to say: Not available? Or is it planned that we would need to provide this a our own add-on feature?

Hi everyone, apologies for the delay in response here.

The Product team currently have no plans to restore backups from the Backup Tool into the workspace again. I understand that this information can be frustrating, but rest assured that all of your feedback and use cases are being passed on to the team. If anything changes in regards to the status of this suggestion, I'll be sure to keep you posted.

If you have any other questions / feedback, let me know!

Adding this on behalf of Sarah Tai

"Respectfully, I assert that the ability to export and import at the project and folder level should be a core feature. It's staggering that this is not possible and I strongly suggest you reconsider the decisions behind it. Holding client data for ransom is ethically questionable.

I've had a scenario where data was lost through the reallocation of a subaccount by our administrator. There is also the issue of organisations moving upward to different systems, contractors migrating to client project management systems, user error leading to data loss or reorganization, importing complex templates, clients who wish to discontinue using Wrike but wish to preserve data etc.

The list supporting portable, project-level imports/exports is long."

I'm tossing in my 2 cents here as well. I have been using Wrike for almost 3 years, and ALL of my files, notes, etc are in Wrike. Some day I shall retire. When I do, someone will have to take over what I do. If they don't want to use Wrike, how do they get access to my files and notes? 

We should be able to download from Wrike into some sort of data format that could be easily scoured for files and information. 

At minimum, the current back up process should be able to do a restore, otherwise, the back up is useless. 

Please reconsider!!

Thank you, M

Hi Marj Downey, thank you for sharing your feedback and Sarah Tai' here as well! They've been passed on to the Product team.

One possible workaround for your question is that when an account is deleted in Wrike, the owner of the account can choose who has access to the deleted user's data after. The owner of the account could transfer the data to themselves, and then share the relevant files and notes with the new user outside of Wrike.

Hope this helps! If you have any other questions or feedback, be sure to let me know.

@... Thank you, yes, that is an excellent workaround, as long as Wrike is active. What if, Wrike is cancelled? How would anyone have access to all my files? Is there an option to have Wrike with access to all that is in there, just not be able to add tasks, etc? Or, in order to access all my Wrike info, they would have to continue to pay for Wrike? 

Hey Marj Downey,

Thank you for giving these examples, they've been shared with the Product team. Questions and use cases like these are useful for the team when suggestions such as this are brought up in future discussions.

When a Wrike account is deleted, all the data associated with that account is deleted with it. If there are any important documents attached to the Workspace that aren't saved somewhere else, I would recommend downloading these before deletion. 

Thank you again for your input. If you have any other questions, let me know.

Still no resolution on this front? It looks like Wrike is in the hands of people that aim to destroy it and make its clients flee. That is how we feel at least.

Hi Julien Lafond, thank you for posting and taking the time to share your feedback. I do understand where you're coming from.

Please allow me to share a little detail on how we process Product Feedback. We receive many great ideas on Community, and we pass on all feedback to our Product team. If you'd like to find out more, this article explains what happens after we receive Product feedback. 

We check with our team and assign a status after a thread receives more than 60 upvotes according to our Product Feedback Guidelines & Statuses. This suggestion at the moment needs more support. In the meantime, if there are any updates in relation to this suggestion, we'll be sure to update you here. Please let me know if you have any questions.