[Status: Not planned] Hide comments in project shared with collaborators

Hello,

One feature that is sadly missing for our team is the possibility to have internal communication Inside project shared with our client (collaborator license). Indeed, it's not possible to hide comments or have unshared tasks  in projects that are shared with clients.

If you have any suggestion to bypass this, it would be appreciated :)

 

Upvote 92
56件のコメント
Spot On Innovative Approach Stellar Advice

Hi, I too want to be able to hide comments from collaborators without having to create subfolders or create another separate workflow.  Is there now an option to mark the message as private so only internal users can see and collaborators can't?

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Having the ability to use internal comments is key for creating one threat with all communication centralized. Creating separate tickets is a work around, but not the way to go. Even having the ability for a secondary comment field which is aimed internally would be already good, as long as it shows up appropriately in the issue.

So for us it is crucial having such a function in place, where we do see this available in other tools.

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Hugh

Hey everyone, thank you for all of your input here. It's been passed on to the Product team.

I don't have an update for you at the moment, but as soon as I do, I'll let you know.

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We really could do with seeing this added to the product soon - it's a big shortfall and is preventing us from using Wrike with our clients as collaborators - which we really want to do!

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Hugh

Hi Jon Moakes,

Thank you for sharing this feedback! I've passed this on to the Product team. No update here at the moment; I'll be sure to keep you posted on any new information about this suggestion. If you need anything else, feel free to reach out at any time.

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Wow, I had forgot all about this request. Disappointing to see it's still in the 'not planned' state especially considering how much time my project teams put into preparing status updates for customers. 

Literally hours of wasted effort every week across our entire project set because we want to keep internal communications separate. 

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Sorry for the late reply here, Michael Cassils! I'm sorry to hear you're disappointed. I've checked this with the team again, and they do have plans for customizing user permissions in Wrike that might help with the Collaborators' permissions and access. THere's no ETA for this currently, so I'll let you know once I have an update from the team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Please add me to the up vote list.  An "internal note" (as it's called in Zendesk) is something that needs to be in Wrike ASAP at the task level (i.e. the internal note is tied to the specific task)!  Please... this thread has been open for 3.5 years!!

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Thank you for your feedback Tod Bassler! I'm checking with the team now to see if there's an update, and I'll let you know here if there is one. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Hi everyone! I've spoken with the team, and for now, they aren't planning to work on this due to other planned enhancements. THank you for your feedback and support here, I will continue to bring up this topic internally. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Dear all,

I just tried to solve this issue by creating private subtasks only for private comments (because duplicating a task to a different space is weird) as recommended by Stephanie Westbrook at the beginning of this thead. By the way her link to inherited sharing is invalid, so here's the right one: https://help.wrike.com/hc/en-us/articles/1500005219462-Selective-Sharing.

But I had to recognize that slective sharing is only available for enterprise users. That's quite bad, as you need that high costly licence for a workaround. :-(

So dear wrike team, would you mind implementing a very small option in your highly developed system to hide some bad comments from innocent collaborators? 😁

By the way: Thanks for your work, I'm still loving wrike! 😍

Florian

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Thank you for weighing in here Florian Kislich! 👍 Although this is currently not planned by the team, unfortunately, I'll be passing on your feedback and I'll share an update here when I have one. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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OP has 73 likes on the request.  This is a core function; if you are going to have an option for collaborators, you should know that they often come from external sources, ot within the company.  Notes and user info (name and email) should have permissions control for admin. 

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Spot On Innovative Approach Stellar Advice

Hello Mitch Proulx, welcome to the Community 👋🏻

Thank you for posting and sharing your thoughts here! I've made aware our Product team of your additional feedback on Collaborator access. I'll be sure to post here if there are any updates in relation to this suggestion 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Cansu Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

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I have upvoted this too.  Wrike, it has been 4 YEARS now and all you have done is 'made the product team' aware of this.  Call me a skeptic but I don't think anyone actually cares about this feature at Wrike.

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Spot On Innovative Approach Stellar Advice

Thank you for supporting the idea here Max Matacchioni! I understand that it is disappointing. Here's an article where we explain what happens with Product Feedback, please check it out for more detail on how we work with the product suggestions. 

Please let me know if I can help you with anything else. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa do you have a link to the Wrike development roadmap, it would be interesting to see what improvements are in the pipeline. 

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Max Matacchioni Wrike doesn't provide a public roadmap at the moment, but I'd suggest checking out our Betas & More forum to see the posts from our Product team on what they are researching currently. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Yea. It’s pretty ridiculous that you can’t comment private to a project manager about specifics on a task and you’re required to make another task, and copy/paste comments then later still try to manage that task as well, while you could easily send a private message to a specific person or group related to project .. either hiding from clients or other employees to keep performance and efficiency high. I’m thinking to switch to another solution, even tho it’s such a pain to
Migrate after 4 years

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Spot On Innovative Approach Stellar Advice

Hi Anthony Tareh, thank you for taking the time to share your thoughts and feedback.

We're always open to hearing your thoughts and concerns about the functionality since it helps us prioritize requests and learn about what's important to the Community. While we can't deliver on all requests right away, we do take note of what's important to you. 

If you’d like, I can also notify your Wrike Expert of your concerns and have them reach out to you to discuss how we can better address your needs. Please let me know if you would like for me to arrange this.

Cansu Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Cansu Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Spot On Innovative Approach Stellar Advice

I agree, this functionality is needed when trying to collaborate with both internal and external users. Please add this in!

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Spot On Innovative Approach Stellar Advice

Hi Stephanie Haith, welcome back to the Community, and thank you for sharing your feedback!

Cansu Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Cansu Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Is there any update to this feature being added? 

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Hi Michelle HINES, this suggestion is not currently planned for implementation. At the same time, your feedback is being passed on to our Product team, and if there are any changes here in the future, we'll make sure to let you know 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Hi Wrike - We also really need this to be able to have internal comments on our tasks that our collaborators (clients) can not see.  We use this as project management tool and our clients need to see this but we also use it internally for our development cycles.  Comments should be just for ourselves internally, or for everyone, or even to someone specific by tagging them.

We have only just started evaluating Wrike as a platform but this is a huge stumbling block for us.

Would this not be a quick win in terms of a new feature to add?

 

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Spot On Innovative Approach Stellar Advice

Hi Michael Sowa, welcome to the Community 👋

I totally understand your feedback, thank you for sharing it! The current workarounds for this are either disabling Inherited Sharing to create private tasks or subtasks for internal discussions that is possible for Enterprise accounts' users or having two different projects running in parallel - one for internal work and discussions and the other for sharing with your clients. I hope they can help! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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