error adding user

Hello when i add an user who already create his own account i have this message can you tell me some guidance please

 

 

Error 1647595441417. User exists in DC other than inviting account's DC, but MDC is disabled for him

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Hi Odilon Groelly, welcome to the Community 👋

I've asked my colleagues from the Support team to reach out to you about this, and I can see that they have already 👍

Please let me know if there's anything else that I can help you with.

If you'd like to know what this Community has to offer, please check out our New to Community forum 🤗

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I have the same error.  Could you please let me know how you resolved the issue?

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Hi Lisa,

I've got the same problem with my user account. Can you tell me how we can fix the issue?

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Cansu

Hi Patricia Rooney and Robert Güntherberg welcome to the Community! I see that both of you are in touch with our Support team. Please let me know if I can help you with anything else🙋🏻‍♀️

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Hi Lisa,

I've got the same problem with my user account. Can you tell me how we can fix the issue?

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Welcome to the Community Nidia Villa 👋 In order to investigate this, I've asked my colleagues from the Support team to reach out to you about this, and they have now contacted you 👍

Please let me know if I can help with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa,

I've got the same problem with my user account. Can you tell me how we can fix the issue?

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Hi there, I have the same problem

 

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Hey Eventos AArEII, Luuk Beudeker, welcome to the Community 👋

I've asked my colleague from the Support team to reach out to both of you by email as this case may need some troubleshooting. I can see that my colleague has contacted you already 👍

Please let me know if there's anything else we can help you with! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Good Day,

I have the same problem

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Cansu

Hi Thor Kuchler, welcome to the Community and thank you for posting. I've raised a Support ticket for you and my colleagues should be in touch soon👍🏼

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Hi Cansu and Lisa -- same issue here -- thanks!

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Hey Chris Lundberg, welcome to the Community 👋

I can see our Support team has contacted you about this already 👍 Please let us know if we can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi lisa - the same issue for me. thank you

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Cansu

Hi Jaecheon Ko, welcome to the Community, and thanks for reaching out! I've raised a Support ticket for you and I see that my colleague is already in touch with you via email. Please let me know if I can do anything else for you!

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I have the same problem while joining via an invite, can you help me as well to resolve this.

 

We're having technical issues. Error 1661403807665.

User exists in DC other than inviting account's DC, but MDC is disabled for him

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Welcome to the Community Wythe Trace 🙂 I can see my colleagues have been able to help you with this. 

Please let me know if you have any other questions! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hello - having the same issue adding users:

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Hi Kami Seal, thanks for reaching out!

I can see you're discussing this issue with our Support team at the moment 👍

Let me know if there's anything else I can help you with! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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