At any organization there seems to be an unlimited amount of training. To add to the frustration, what about the training that you took once and then never really used it, then needed it and forgot a few steps to the process. What if there was an easy way to access any training that you have ever needed within your organization. With Wrike we have made this possible. The following was written by the architect of our Knowedge base, Victoria K. I thought I would pass it along for anyone who might be interested in this process.
"Here at Entrust we are always looking for innovative ways to train staff beyond the traditional classroom model to enhance learning and increase retention of materials and Wrike provided a way to make this happen, by consolidating and reorganize training files to make them easier for staff to locate how-to's, as they progress through the onboarding process. Starting with the role of the Assistant Manager, a folder titled "AM Training Guide" and a task titled "AM Training Hub" was created. This task lists permalinks for all relevant training tasks, each with their own status "Keep Active" or "Under Construction" to alert staff when new materials are on the way. This gives staff the ability to search through the folder for individual tasks or look at them as a whole in the training hub task. In the few short months that we have been using the AM Training Hub, we have the effectiveness of this approach as information is easier to access and more interactive. For example, if an Assistant Manager is wondering how to fill out an inspection checklist, they can access the "How to write an inspection checklist" task which includes annotations in the forms of comments on exemplary reports written by their peers."
Here are some screen shots of how it is set up.
Each training piece is broken down into its own catagory. As of right now we have 132 tasks that have a custom status such as "Keep Active", "Resouce", "Under Construction". Our staff can even fill out a request form for trainings to be added. This way staff can feel as if they can contribute to this wealth of knowledge within our organization.
With in each task, the description gives the training or if there is a training document already created it is just added as an attachment to be viewed by all.
Happy Wriking and hope this helps.
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