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How are you measuring customer sentiment?

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephen

    Hi Evan, great question!

    My instinctsย tell me to make this a Custom Feld dropdown with either positive/negative/neutral sentiment, or a scale rating from 1-10.

    If you need more detailed insight into sentiment, you could also add a 'sentiment log' Folder to your Project andย tag tasksย that you tracked feedback on. This way you can build a report based on this sentiment Folder, and it will only contain items from your Project where sentiment was tracked, allowing for cleaner and quicker reporting.

    Looking forward to hearing others input, I've featured this post on the Community homepage ๐Ÿ‘

    Stephen Community Team at Wrike Part of a Marketing Team? Check out Your Very Own Community Space

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Noel Howell

    I really prefer Board view and the only way to show badges there is by adding sub-folders onto tasks. That doesn't mean moving them out of a project, but rather adding a secondary folder to a task. You could use (e.g.) Positive, Negative and Neutral as sub-folders and make sure you color-code them so that when you look at your project (or projects!) in Board view, you get a nifty visual callout.

    The side benefit is that if you have a bunch of negative or positive reviews, you can open the sub-folder and use them toย give context to a specific team or to collectย best-practices or promo case studiesย for your marketing team.

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephen

    This is such a clean way to get detailed insights into a Project's sentiment Noel! I also like that you get a good visual overview of these in Board View, and because they're in Subfolders, you should be able to create an informative Report or overview in Table View. Do you do this at all?

    Stephen Community Team at Wrike Part of a Marketing Team? Check out Your Very Own Community Space

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Noel Howell

    Yes, we do :) We send out a request form link to clients and have them fill in feedback and details. Then we make sure that the tasks are back assigned to the actual project folders and managers so that they can see it.ย 

    --Noel

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephen

    Thanksย for that Noel, really like this approach!

    Stephen Community Team at Wrike Part of a Marketing Team? Check out Your Very Own Community Space

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