Custom Access Roles Visibility Issue for Non-Admin Users

User Case: Large Enterprise Account

I work for a company that has an enterprise account, we have a lot of data in Wrike and a lot of users too. This has resulted in a somewhat bureaucratic lockdown on admin permissions. Consequently, I, as an admin, do not have access to the Custom Access Roles. This is fine, we have a system for formally requesting and ratifying changes to things such as Custom Access Roles (yay bureaucracy!).

The Issue: However, I am (an admin) - and anyone else who might be - trying to set up a new area will need to share folders in a bespoke manner and currently have no way of viewing the current level of permissions for each of the Custom Access Roles. Yes, I could request one of the three people who have permission to send me a screen capture of the access roles page but that's inefficient and wastes my and their time, furthermore, should a change be made, my information is inaccurate as soon as it's sent to me.

The Interim Solution: Ensure that Custom Access Role descriptions are good, by which I mean as full a list of the settings for that Access Role as a possible. Not a complete solution by any means (due to text box size limit) and the potential for human error e.g. if they forget to change descriptions after changing roles.

The Actual Solution: The description area should contain a link to a page showing a read-only version of the Custom Access Roles Page. Therefore everyone has relevant, instant, up to date information regarding this feature.

 

Thanks for reading this, I hope you find it helpful and that you have a great day!

-George

p.s. if anyone is aware of a similar request please let me know, I couldn't find one.

The highlighted is not a good example:

Relevant Links:

https://help.wrike.com/hc/en-us/articles/1500005219442-Creating-and-Customizing-Access-Roles 

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Thank you for posting as a Product Feedback suggestion too George Fiveash! Passing on your feedback to the Product team now 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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And thank you Lisa (and the community team and Wrike as a whole) for valuing customer interaction and feedback so highly 😁

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