Status of request

December 09, 2020 06:01

Good Morning

I need your help. We use wrike as a ticket system in customer support. 
I would like to keep the customer informed about the status of their request. 
Is there a way to share this via wrike? 
thank you and greetings, andré

3 comments

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Lisa

December 14, 2020 14:58

Hi André Ringendahl, welcome to the Community! There isn't current;y an option to do that, but please upvote this thread where Jared is suggesting similar functionality. If you agree with the suggestion, please click on the heart icon under Jared's post.

You can also share your feedback in the comments section there. And here's some detail on how our Product Feedback forum works.

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Spot On Innovative Approach Stellar Advice

Rob Gorczyca

January 12, 2021 23:32

The workaround that we've developed is that all of the work requests we receive have a 2 day turnaround. If a request requires additional time, we figure out a timeframe and respond to the requester. This option might be a little more challenging if each of your requests require different turnaround times.

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Lisa

January 13, 2021 10:41

Thank you for sharing Rob Gorczyca 🙌

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