Problem: When an end user submits an external request form, they don't have the ability to see the status of the request, provide additional information, etc. Likewise, my team who is using Wrike doesn't have a way to send an update back to the end user.
Expected functionality: When an end user creates a request for my team via an external Wrike Request form, I expect:
- The end user to have the ability to reply to the confirmation email to provide an update.
- A designer, technician, anyone working in Wrike, to have the ability to provide status updates to the end user.
Other random thoughts:
- It doesn't make sense for an end user to need access to Wrike in order to provide/recieve an update.
- When I create a support request with Wrike, I get the option to reply to the email to provide an update. How do I make a form like that?