Shared Mailboxes with the Outlook add-in

Our users love the new Outlook add-in. We use Shared Mailboxes heavily and users want the same ability to interact with those as they do with their personal inbox. 

 

It would be great if the add-in can handle a connection to a separate account to allow this to work.

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Stephen

Hi Tim. Great question! Sorry for the delay, we were looking into this for you.
 
Currently, this is not yet possible for shared mailboxes to use add-ins. This is a limitation on Outlook's side and we can see that a request to change this has been suggested on their forum.
 
Any other questions, let me know. Thanks for posting 🙂
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@Stephen, I just came across this issue as well. Do you know if there has been a resolution? Loving Shared mailboxes, not loving that Wrike won't work in them. 

 

I use Outlook PC desktop. Logged into my account at OWA and the Wrike add-in is working there.  

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Is there an update on this request?  The lack of support for a shared mailbox is making it difficult to implement a re-engineering of an intake process.

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As per Outlook's add-in API requirement set 1.8 (https://docs.microsoft.com/en-us/office/dev/add-ins/reference/objectmodel/requirement-set-1.8/outlook-requirement-set-1.8) it is possible for the add-in creator (wrike) to activate their add-ins in the shared mailbox.

Please get your developers to activate the wrike add-in to also work within the outlook shared mailbox environment. This would be a huge benefit to many organisations including ours.

 

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Wrike Devs: This is a must do! With so many shared mailboxes, having the Wrike add on work with them would be a huge game changer.

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Hugh

Hey everyone, apologies for the delay in response here.

There are currently no plans to add this suggestion to the short-term roadmap. If there are any changes, I'll be sure to let you know.

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I agree this would be incredibly helpful asap.  

mdr

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Is there any update on this Issue? We are working with many shared mailboxes and desperately need this feature...

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Hi Nils Hoffmann, welcome to the Community! 

I'm checking with our Product team now, and if there's an update, I'll let you know here 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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A much needed feature to connect to shared mailboxes, as our team utilizes at least 6 shared mailboxes. Disappointing, as this integration is what first attracted me to Wrike.

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Cansu

Hello Tanya Buchanan, welcome to the Community 👋🏻
 
Thank you for posting here. I've passed on your feedback to our Product team. Here is a useful article explaining what happens after we receive Product feedback 🖊
 
Also, please be sure to upvote the original post by clicking on the heart icon if you haven't yet. The number of upvotes helps our team to assess the popularity of the suggestion amongst our members.
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Having a client that uses Wrike and loves it, but it's unfortunate the plugin won't help them in a shared mailbox setup still (2022!) Hoping I can maybe set them up to have a login to a the account/user that is the shared mailbox and see if that could work. 

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Cansu

Hi Jonathan Mergy, welcome to the Community, and thank you for taking the time to share your use case here. I've passed on your feedback to our team👍🏼

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The absence of this feature is really a pity! community team thanks not to answer this unless to tell the community the feature is in development. @community do not forget to upvote the original post... with the current count of 9 this development is going nowhere... Cheers all!

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Cansu

Hi Didier Salvetat, I'm really sorry to hear you're disappointed. Please rest assured that we take your feedback seriously, we share it with the team and we are very thankful to you for providing it. We'll be sure to share any updates in relation to this request here. 

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