wrike@wrike.com and subject line repeat

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Deanna Von Alt

Situation:

An email was sent to wrike@wrike.com - thinking it would go into the system as a new project into the folder we have set up for new projects. However, it did not show up there. 

Turns out there was already a project in the system with that same name, so it got buried in the comments of that old project. 

It was a very basic subject line (just the word "Feedback"), that will probably be repeated again at some point in the future. 

Anyone have any ideas on how to get this to not go to an old task and create a new one instead? 

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2 comments
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Farzad Rezaassa

I love forwarding to Wrike@wrike.com, that said yes their are rules. You will need to edit the subject line (probably a good idea anyway). 

That being said if this is your intake process, I would highly suggest you leverage Wrike forms: https://help.wrike.com/hc/en-us/articles/209603169-Request-Forms-Submit-a-Form-

Much better process for managing intake of work. You will nee the business tier for this functionality. 

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Stephen

Hi Deanna, thanks for posting!
 
If there are Folders with the same name you'll need to specify the Folder path in the subject line of the email. Check out this part of the email integration article and let me know if you have any questions on this. 
 
Farzad makes a good point here too about using Request forms. This may be another option so that you can create a template to a new Folder is created for each task instead. 
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