Request forms - feature suggestions
I have previously suggested that request forms should be given enhanced features such as explainer/help text around questions.
However now we've been using it across our business and it's being used by all departments to funnel 'work requests' through to our team we've identified a number I features that would be great to add.
- Introduction text above the form
- Optional explainer/help text on questions
- Customise the auto response email depending on the form or what they select. Such as 'a member of our team' will confirm within 48 hours' etc
- Selection question - If they select a particular answer, display text instead of proceeding to submit form.
Thanks yes we would definitely like the other features mentioned in the other articles. As for your third point the reason why we would like it is because we have two workflow streams depending on whether the request is 'support' or 'new feature'.
Support requests - Uses an internal ticketing system
New requests - Uses the Wrike forms
At the moment we often get people submitting support requests into our 'new feature' wrike form, which is an issue as we then have to go back to them and ask them to send it through another system, which gets picked up by another department. What we would like is the first question on the form to be
Is this request related to support or a new feature?
If support is selected a message appears, telling them to submit through the other system with a link to that system
Alternatively just a wysiwyg editor where we can have a clear statement they must read before proceeding to fill in the form, making it very clear this is not for support requests.
Hi Martin, quick update on this 😊
Today we released 'hint' options on Request forms. Thanks for your input on this!