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[Status: Released ๐Ÿš€] Customising Wrike Email Autoresponder to External Form Submissions

59 comments

  • Official comment Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Alina

    @all I have some good news!

    It is now possible to customize the confirmation email that will be sent out after the External Request Form is submitted! Hit the button โ€œConfigure emailsโ€ on the Request Forms page in your Account management section and customize it:


    And here is how the customized email looks like:


    Happy customization! Give it a try and let us know how you get on ๐Ÿ‘

    ย 

    Alina Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Anastasia

    Hi Jamie, thanks for sharing this idea here! I can see how customizing the email text could be useful for External Requests. I also wanted to mention that it's already possible to add your company logo to Request Forms -ย the same logo used for a branded Workspace is added to the form. Would this work for you? Happy to hear your thoughts about it!

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    Anastasia

    @Jamie, sorry for the confusion there, I realized that the logo is added to the Request Form itself, but not to the email. I understand that it would make sense to have it appear in both locations. Thank you again for sharing this idea!

    Anastasia Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Lorenzo Bovolenta

    I agree to the request of @Jamie. We have the same request.

    Lorenzo.

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    Kelly Peyton

    I also agree with Jamie's request. One of the main reasons I'm triallingย Wrike is the integrated request form which is fantastic, but branding the client view is so important at every step of the process

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    Sam Pruyn

    I also agree. ย Jamie articulated the problems perfectly. ย It's inconsistent to have the logo carry over to the form but not the notification email. ย I am interested in making this form available to customers and I think the logo issue would make the notification email confusing for them. ย Equally limiting is the inability to edit the notification email body text. ย Please consider these changes for your next update ย  ย 

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    Anastasia

    Hi everyone, thanks for your comments here! I wanted to pop in to let you know that this is a topic we're discussing internally too, and it's great to hear your feedback about it as well. :)

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    Annalisha Johnson

    Great! It is a request from our team also.

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    Nisa Schmitz

    Agreed!ย Our employees are very skeptical of unrecognized email addresses, so we would much prefer to have the automated email appear to have come from an email address within our company instead of a Wrike email address they don't recognize.ย 

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    Eli Hogery

    We Agree also,

    This is very important for us since our clients need to enter their clients infoย to the form, And it may make them feel uncomfortable to see other company logo.

    Thanks.

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    rachel blain

    Yes - we would like this too and also the abilityย to edit the automated response email. I would like to manage expectations about the service levels we can provide. eg:

    'we will get back to you within three working days unless your request is classed as priority 1 in which case we will respond within 24 hours.'

    Thanks

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    Meg Eason

    I am not overly concerned about the logo, but it would be extremely helpful for us to be able to edit the content of the auto-responder. We'd like to expectation set and let respondents know to whom their inquiry is being directed.ย 

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    Jessica Landgrebe

    Millikin University would also likeย to customize the auto responder email for submissions from external forms outlining internal processes that they might have missed in the paragraph above the form fields.

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    Stephen

    Hi all, it's great to hear your thoughts and use cases while the discussion is ongoing internally, it really helps! Once I have more concrete info, I'll be sure to share it with you here. Thanks!

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    Alison Bradley

    Yes, we would also like to have our logo reflected in the email confirmation! We have our logo and a masked URL onย our external facing request link, so the Wrike logo in the confirmation might be confusing for external users. Please add this feature!

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    Jonathan Beltran

    Hello,

    ย 

    We also would like to have this feature to customize the messaging and branding of the confirmation email.ย 

    ย 

    Thank you

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    Chip Seely

    Hi there - Yes, this ability to brand the email confirmation and modify the contact email would be immensely useful. ย External users definitely are confused by this if they don't know what Wrike is. ย Please incorporate this feature sooner then later. ย Much appreciated.

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    Mary Courter

    We would like it as well. ย Ability to brand and change support email to one of ours.

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    Anthony Cignarella

    I would like this feature to customize the autoresponder as well.

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    Hello! We are looking forward to this implement.

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    Frank Gรถbel

    We also would like to customize our mail responses with our own logo and specific messages.

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    Drake Hatfield

    7 months after the initial request.ย  @Anastasia what is the status?ย  This feature is needed badly.

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    Drake Hatfield

    An update for anyone who cares about this issue.ย  Just got this from our account rep:

    "Let him know that he can โ€œthumbs upโ€ it and/or leave a comment on the the community board thread. Weโ€™ll have the ability in Q2 of 2019. We apologize that this is currently not possible and if you were under the impression that it was."

    So two more years until form responses are customizable.ย  Terrible.

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    Anastasia

    Thanks for keeping this thread active, everyone! I wanted to make sure we're all on the same page here, and I'm sorry about this confusion, @Drake. I was surprised to see the year 2019, and went to double check with everyone. Rest assured this was a typo, and we focus on shorter timeframes. What was meant there is the first half of 2018, and though it's not a timeframe we're ready to promise yet, it is much closer than 2019 :) Thank you for bringing this to my attention, and I am really sorry about the misleading information!

    Anastasia Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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    Michael Karich

    Thanks for keeping everyone updated, as this feature will be very useful for us as well.

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    rachel blain

    Yes - much appreciated. As early a possible in 2018 please! I think this thread shows this is a much desired feature.ย 

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    Jeremy Bermender

    We really want this feature too.

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    Brenda Dutton

    We want this feature as soon as possible also!

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    Michelle Slater

    Weย would also like the ability to modify the text on the auto-return email, perhaps map textย from the form fields into the email,ย and if possible, the ability to turn off these auto-notifications altogether (so that we can potentially have the option to send a notification later, when we process the job, vs when it is logged).

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    Richard Liehmann

    Same here, we also have a need for customizing the autoresponder on submitted forms. Otherwise, the email means nothing to our clients and they got confused what they should do with it. Also, itย could be a solution to be able to deactivate autoresponder, thus not to confuse the user.

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