[Status: Launched! ๐] Email notifications for external request form submitters
Recently Wrike implemented Forms, as a way for people to easily submit tasks and have them automatically added to Wrike folders. Once a user submits a form, they are automatically emailed confirming their submission. I'm looking for a ay that the user can also be emailed once that task is completed.
I am a web developer, and my company uses this form feature for users to submit tickets to us for website changes or website issues. So it would be helpful for us to have the user fill out the form, and once we get the task and mark it as "Complete" in our workflow, having the user automatically emailed saying the task was completed would be extremely helpful.ย
We also need this feature.ย The current suggestion to manually add form requesters as "Collaborators" just so they can receive updates to the tasks/requests they've submitted is problematic at best for us, especially in the future as we add more people to the collective group of organizations we manage.
If this feature is implemented I would also like to see options for selecting or limiting what kinds of updates external form submitters receive.
Hi Leonard Bogard, welcome to the Community ๐
Thank you for adding your support and sharing your feedback here. Currently, this suggestion is being researched by our Product team. We'll be sure to let you know here when we have more updates ๐
Adding support for a notification at the end of the approval process to avoid manually needing to notify the user.
Our current workflow:
Ideally, at the end of the process the user would just get Status Update + Comment sent to the email they provided.
This would basically be "Status of your request is Completed" + some text I wrote while rejecting it or approving it.
Hey Jeannie Crowley, welcome to the Community! ๐
Thanks a lot for supporting this suggestion and also sharing your feedback ๐ค
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
What's the status of this? The ability for requesters to understand the project status as it is changed is a must and we have so many clients that end uo submitting 1-3 projects and that makes it quite inefficient to make them collaborators.
Hi Ed Martinez and everyone!
Our team is still researching here and have plans to start working on this functionality next year ๐ฅ I'll let you know when I have more info to share ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Yes please for us as well.....
We are using external request forms. When the form is completed, the external form submitter (not a Wrike user) receives a summary of the submitted information by email, but as far as I can see that is the only and last information that they receive.ย
Is it possible to notify the external submitter when the Request has a note or update added or when the status is changed?
This is currently being researched by our Product team, DanO. Thank you for supporting this suggestion ๐ We'll let you know how the research goes ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Has there been any movement on this feature request? Everything is so automated (which is great) until you have to manually let an external requestor know that you've either seen their ticket or that it was closed/completed. Our team would greatly appreciate the ability to have a notification system if the status is changed on a task that comes in through an external form.
Hi Jade Lam, thank you for reaching out! The team continues the research and has plans to work on this functionality soon. When we have further updates, we'll make sure to let you know ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Upvoting this x100!! any updates?
Hi again, everyone!
I'm happy to let you know that our Product team is currently working on a solution for this Community suggestion, so the status here is In the making ๐ง! Thank you so much for your tremendous support here.
We will let you know when we have more details to share ๐ค
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa,
Any estimation of when this feature could become available?
...yes, waiting anxiouslyย ๐
ย
Hi Jesse Saastamoinen, welcome to the Community, and thank you for checking in. We'll be sharing all news from the team as soon as we have an update๐๐ปโโ๏ธ
Hi!ย I'm glad to hear that this is "in the making", just adding my vote in making this feature available ASAP.ย ย
I am having to use so many other methods of communication to provide progress updates to external requestors, it would be so helpful to have a direct feature.ย
Thank you for supporting this suggestion and sharing your use case here Samantha Davis ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Any ETA on this? This will simplify our communication process immensely.ย
Hi Dustin, welcome back to the Community ๐ The team is currently working on this functionality, and we don't have ETA yet. We'll let you know as soon as we can share ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa, This is showing as 'Launched' but I can't find any documentation on how to enable this? Could you point me in the right direction please?
Hi Beth Pitcher and everyone! Thanks a lot for bumping this thread and apologies for not updating it sooner. Our team has recently released the ability to communicate with non-Wrike users via email right from Wrike. Here's a help center article on that topic: https://help.wrike.com/hc/en-us/articles/5577018877463-Bi-Directional-Email-Communication-With-Non-Wrike-Users. Please let me know if you have any questions!ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi,
I read the documentation under that link that you provided above ย https://help.wrike.com/hc/en-us/articles/5577018877463-Bi-Directional-Email-Communication-With-Non-Wrike-Users.ย Apparently this function that was discussed in this thread is now available in Wrike, but still do not see when we can activate to send a notification to the @Requester when the task is being completed/cancelled...
This is great! I also don't see a way to have the external user receive an update with a status change. Is that not possible?
I received an update about this thread :)
Similar functionality from status change to external Wrike users would be awesome.
Thank you for your feedback, folks! It's not currently possible for non-Wrike users to receive such updates; I'll share your feedback with our team ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Our team also needs this feature.ย Is there any update on creating it? Specifically - an automated email to the external requester when the task has been assigned.ย
Hi Crescent Diamond, welcome to the Community ๐
The external communication with non-Wrike users is available, but automating it is not currently possible. We appreciate your feedback; it will be passed on to our team shortly ๐
Please le me know if there's anything else we can help you with!ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hey Lisa
Is there any plan or update on this, to have a function of external Status updates?
Would be easy to configure by everyone, if you would implement this in the Automation function. Instead of comment/mention, just implement external message. Should be pretty easy since the basic funcitonality is already there...
We don't have updates right now Daniel Fichter; I'll share your feedback with the team ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa is there any update on this? This has been ongoing for quite a few years and it seems that the status continues to just be "I'll share feedback with the team." This is an essential feature that we need since we use request forms for incoming web update tickets and need to notify requestors of status once completed. How can we expedite this? It seems like everyone on this thread is asking for the same thing โ automation of response for status updates for an incoming request.
Hi Ephemia Nicolakis, thank you for reaching out!
I'd like to clarify that it's already possible to send messages to external members outside of Wrike. That's why the status here says "Launched". Info on this is available on our Help Center.ย
There are no current plans to further develop this feature, but, as you mention, we continue sharing new feedback here with the team for any potential future development discussions.ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover