[Status: Launched! 🚀] Sort Comments by Newest at the top

Hi Richard Herzog,

The quick navigation buttons are small and tend to pop up over the description and comments so it can be easy to overlook them!

Last update takes you to the very last comment.

Jump to top takes you to the very top of the task/folder/project.

Personally, I like having the comments in chronological order. Sometimes there is so much collaboration on a task in one day that I would be totally lost if the newest comment was at the top. This new feature has made it easy-peasy to jump to the bottom then scroll up to where I last read a comment. If you're used to the newest comments being on top then it will take time to adjust to this format, at least that was my experience!

Would be nice if user could just set a preference and have it either way.       The way it is now, it just requires extra clicks to get there, and is often slow.   

Thank you for your additional feedback here, everyone! 

Richard Herzog Please let me know if Daisy Hibbard's explanation helps and you have access to the quick navigation buttons!

Daisy Hibbard Thanks so much for sharing a detailed explanation here 🤗

Carl Moore Slow doesn't sound right! Would you like me to raise a ticket with the Support team for you? I'll be happy to do that so that they can investigate. Please let me know! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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For example, when you click last update, it animates scrolling through the list.   Not really that slow, but takes time.   If you have a long list of comments, just takes more time.    Why not instantaneously jump to bottom?       Just a pain to have to see the jump to bottom, click it, wait for the scroll down etc.     Would be easier just to have option to have it at the top to start with.      Do some user testing in your labs and see who works faster.... the person that has it at the top to start with, or the person who has to go through that click and scroll to get to the bottom.     Pretty much each time I have to click to the bottom.......    wears out the mouse faster.....     is there a way to just have it automatically jump there?

I understand the "Jump to top", but it should be at the bottom of the page, like the "jump to bottom".  It's not typical to look up at the top of the bottom comment to go back to the top.  OR change the background color some some contrast.  It's just not noticeable where and how it is.

Thanks a lot for the additional feedback here, Carl Moore, Richard Herzog, I'll make sure to send it to Aleksej and the team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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The status of this topic says launched, but I do not see how this can be accomplished in Wrike at this time.  Am I missing something?

Thanks for reaching out Jason Riley 👋

Last, year, our team launched quicker stream navigation, and introduced two new buttons that will appear when you're scrolling through your task stream:

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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The jump to top or bottom really isn’t that useful. The issue is if you are using Wrike along with other software, it is inconsistent where most have the order reversed. Just make a setting that allows user to have the order they prefer, then it can match other tools they might have and be consistent for the user.

Thank you for your feedback Carl Moore! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

A button that scrolls to the bottom is a patch, not a solution. I still need to jiggle the interface to see the piece of information that is most important to me, and I'm still stuck with a view that is sorted opposite to my preference, and opposite to many other systems I'm accustomed to. 

Thanks a lot for bumping this thread Isaac Shalev, I'll now pass your feedback to the respective team internally 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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You've been passing feedback to the respective team internally on this particular request for 6 years now.

The product owner either needs to say, "No, we're not going to do this", or, "Yes, we will implement this".

If we strung our customers along like this on their requests, we'd have no customers anymore.

Hi Brad James, thank you for chiming in. May I ask you if the "Last update" and "Jump to top" buttons are not meeting your needs? If that is the case, please, feel free to elaborate on your use case so we can better understand your situation. Thank you!

@... as I stated above, these buttons do not meet my needs. My need is to see the latest update on top. 99% of the time, that's the most important piece of information to me, so I would like it surfaced for me, without needing to click on anything else, like most every other system I use does. 

I would note further that the buttons do not work for my need of seeing the latest update. My experience is that the 'scroll to bottom' button only appears after the following steps are performed:

1. In the open task, click on 'Show More Updates' 
2. Scroll manually to the bottom (at this point the 'scroll to top' button appears)
3. Start scrolling back up - the 'scroll to bottom' button will now appear.

In other words, to get the button that takes me to the bottom from the top, I first have to scroll to the bottom manually, then start scrolling up. It's a useless interface for my use case.

Hi Isaac Shalev, got it. Thank you for taking the time to elaborate and share this detail with us, we've passed this on to the team 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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The "Jump to..." buttons are emphatically NOT a solution for this problem.  PLEASE provide a simple way to sort comments in either order--but as so many people want the option to sort by most recent at top (descending order), this just needs to be done, to conform with all other systems (email, Jira, etc.) that are out there!  

From 2017: Hi everyone, thanks for sharing your thoughts here. Let me explain the logic behind this: in Wrike a task is treated as a topic, and a task’s comments are treated as replies to the topic. If you look at it from this perspective, it’s pretty common to show the newest comments at the bottom. 

However, our Product team wants to analyze this, so it would be really helpful to have examples of tools where the proposed logic is used, and I’d appreciate if you could share them here. 

Agree with Joseph's comments.    Zendesk is another that has most recent at top.     Should just be user selectable, and then everyone will be happy.

Hi Joseph Shuffield and Carl Moore, thank you for sharing your feedback about this feature. 

Joseph, I understand this is an important feature for you and your team and please rest assured that your comments have been shared with our Product Development Team. We will keep you updated if any changes are implemented.

In the meantime, if you have any additional questions, please let us know 👍

Any chance this is on the road map for development anytime soon? We just launched Wrike Jan 1 of 2024 and this is becoming a reoccurring complaint from my team. Would love to see this implemented! Thank you

Hi Stephanie R. 👋 No updates at the moment apart from the quick navigation buttons we released a while back. Could you please let me know if they are helpful? Here's a post with more info. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Agreed with others, the "↓ Last update" is not intuitive... having to google the answer [landing here] rather than  it being instinctive from within the app is not a great UX

Scrolling down 10 miles is a pain and of course a waste of time.

What I dislike more is the collapsed comments that I seem to always miss b/c the "show more" is tiny and I never see it. SMH

I have too literally go very slowly just to make sure I've seen all of the comments.

More time wasted.

Thank you for your feedback folks, I'm sending it to the team now.

Michelle K. You mention long scrolling, could you please let me know if you're using the quick buttons, e.g. "↓ Last update" to get to the latest comment? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Lisa the current implementation, which shows only the last few updates in, chronological order, and offers the 'quick buttons' is a modest improvement over the previous UI, but it still has the following shortcomings:

1. The quick buttons aren't reliable in when they appear. When I first load task details, there is no quick button. As I begin to scroll, I get both a 'jump to top' and a 'last update' button. However, as I continue to scroll past the description/wiki area and down to the comments area, the last update button can disappear. This appears to be a function of the relative lengths of the sections. Because only the last few comments are displayed, if the wiki is long, then by the time you scroll down to start seeing comments, the button disappears, I guess b/c you're too close to the bottom of the page. 
   
   Having these buttons appear and disappear just makes them a forgettable part of the UI. I don't look for them b/c I don't find that they're always there when I need them
   
   
2. Given the current constraints, just displaying the last few comments is good. I generally don't have to scroll down far to see the newest update. I don't want to scroll at all but this is an improvement. However, if I need to read up and see a few more updates, when I click 'show more updates' it opens up a bunch of updates and takes me to the top of the new updates. It doesn't keep my place. In other words, if I was looking at Sept '23 updates, and needed to see more, I would click 'show more updates' and the system will now  scroll up to June. Now I've got to scroll through to get back to Sep to start reading back from where I was. 
   
   
3. Even if #2 was fixed so that it would keep my place and let me continue scrolling up to see older updates, it's still just a very 'clicky' UI. Why do I need to interact with the system so much to have it deliver my default use-case? 

Isaac Shalev thanks so much for articulating this--I agree 100%.  The quick buttons are unreliable, forgettable, and do not address the problem at hand.  

Wrike, PLEASE implement the option to sort comments either ascending or descending by date--as your users see fit.  It's clear many of us would choose to see newest comments first.  

Lisa - Ok, I didn't realize they were there. I'll use those in the meantime. Thanks

We appreciate your additional feedback here, folks! Although we don't have further updates at the moment, we continue sharing all your feedback here with the responsible team.

Michelle K. You're very welcome! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Just found this thread because I was also looking for a way to sort the task comments in descending order (newest on top). I am truly amazed at how Wrike implemented unrelated solutions and claimed it was a direct response to this thread. It's like if I asked a child to put shoes on and they put shirts on their feet and said they did what I asked because their feet were now covered. The one thing I learned here today is that writing code to sort comments in descending order is truly a momentual feat. Hopefully this will make it onto Wrike's development list at some point in the future.