[Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Sort Comments by Newest at the top

Can we have the newest comments on projects and tasks be at the top of the list of comments? This allows me to see at a glance the latest comment instead of having to scroll to the bottom of the list.

Thanks.

245
202 comments
Spot On Innovative Approach Stellar Advice
Avatar

Yes, it would make your app user-friendlier.  Make it configurable to the user-default one sort as necessary or appropriate, but let the user choose which sort he prefers.

I'd prefer to sort by newest at the top, myself

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi

We have some tasks which have many comments over a period of time and some of us want to show comments in desending order by time and date.

I can do it with Files but cannot find it in comments, so where can I choose to get Comment in a Task in desending order (date and time)

Please fix this we need it

Br., Sรบni

 

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Big +1 on this.  Been getting confused with Wrike, which my team just started, with the need to sort all the way down to see latest comment.  Very counter-intuitive and most other apps sort the other way, with most current at the top.  Could really be problematic if using Folders or Projects for Team Goals that may take months and have a long comment stream, forcing users to navigate way down to see the latest.

Really hoping you guys get this out there soon!!

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Oh and I agree with most of these posters, seems like this is taking you guys way too long to implement, such a simple thing.  Your updates are appreciated, but I also think they shouldn't come 3-4x year, but much more frequently.  Whatever technical debt is holding this back you should really push out to get rectified with some dev spike or whatever it takes.  Like I said, I have been shocked to see this is how comments are sorted, once I discovered it.  Would have potentially been a deal killer had I seen this earlier as it really affects workflow negatively.

3
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Oh, this again? Fat chance guys... they refuse to correct. It was a deal breaker for our CO; we've moved on.

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

@Michael, well that's discouraging.  But in the interest of not giving up, I did want to point out an example of how this is done in other apps, from Clubhouse.io - you get the choice:

You can see on the right hand side there they offer you the option.

Still hopeful you guys can make this happen!

6
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I add my vote to the 100+ above. 

Whats taking so long???

4
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

How is this not done yet??? Such a simple, no-brainer, time-saver... In my mind, it could even just be default to see the newest comments at the top, with no option to change it, 'cause why would you want to scroll down to the buttom of the list everytime to see the newest comments? 

5
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hey everyone! Thank you for making this thread one of the most popular on the Community! Our team is listening closely, and there's a chance they'll be able to address this during the next year. I'll let you know if that happens. I understand that this would be a very welcome enhancement for you!

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Happy third birthday to this request!

They get old quickly when you're not looking.

It won't be long now before it's a teenager.

5
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Gary Pascoe how well said!

I am actually moving on from Wrike...paid the year up front, used it for about a month intensively with my team, but it is missing so many basics that are here in the forum in a state of disregard by the Product Team that I am going to give up.  To be clear, I am saying that a big decision for my leaving Wrike is the poor state of requests in this forum.

My issues:

- a post needs 60 likes to even get considered.  Makes no sense.  How many Wrike users are even in here, and know about that rule?  Is it in red at the top of the forum?  And all kinds of stuff gets released, as a few of our fellow users have pointed out, that is no where to be seen on here.  Where is "My Work" for starters?  Who voted for that?  So the Wrike's team constant insistence in this forum about the "60 likes" rule is an insult to eveyone's intelligence.  They blatantly release features with no presence in the forum, and by consequence, no votes!, and then tell us "we need 60 votes just to consider."!!  Contrast this with ClickUp - they have a feature board where they collect votes, communicate about it, move stuff into phases like "in progress," and deliver features from that board.  That's respecting your paying users.  

- Comments like "there's a chance they'll address this this year..." The forum is riddled with vague, far-off-in-time comments on when we might get features, that for the most part users are begging for here.  Again, this is a slap in the face to those of us taking time to write up use cases and give Wrike all they need to design these features.

- The Wrike community team will at times ignore a request for over a year.  How's that for respect of users asking for the feature?  Even if Wrike doesn't plan to implement, they should respond to every request to show they actually care.  I agree, this is going to be a teenager before it gets implemented in all likelihood.

I love ClickUp, but I'm moving to a brand new tool called Fibery.  Very flexible, and their team listens to Feature Requests, and definitely cares about building around them!

Cheers and good luck getting some of these features!  I won't be around to see if they ever get released or not!

3
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar
0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I was just going to comment that it's almost been 2 years since this topic has been raised, and Alex's (Wrike Product Mgr.) comment suggested that it's on the drawing board. But I read the above comment by Al Sape and became concerned. I just plopped down a lot of money for Wrike, and I'm worried I made a terrible mistake!  If customers are not taken seriously for future product development and program updates, then the writing is on the wall that the service will not survive long term. This is concerning to me!

3
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

This feature should NOT be "backburnered" regardless of how difficult it is to implement.  It should have been done the other way in the first place.

Do you realize it makes your software UN-appealing and UN-usable?  If the goal was to have teams of people in a company using your software... you should expect lots of activity and "collaboration".   So it was decided to push new comments to the bottom of large threads? 

I'm working very hard to get my organization of 1,500+ to use your software but you've made my job near impossible as this makes your software clunky, unmanageable, and rather thoughtless toward the user experience.  We're beta testing it now, and while some features are awesome, this blunder negates any positive experiences anywhere else. 

It's almost anti-collaborative to default to a reverse chronological thread like you did.  Please UN-backburner this and make it a priority that it should be.  I love your software -- and we've tried many competitors so far -- but it's hard to sell something to my user community with the apparent motto of "Organize your projects, just don't expect easy collaboration or transparency!"

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Another modification that would help alleviate the pain would be separating a task's (1) header menu/bar, (2) subtasks, (3) description, and (4) comments thread into separate panes. It makes for a cluttered and cumbersome experience having a single scroll bar managing the view of all of those elements.

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

"Hey everyone! Thank you for making this thread one of the most popular on the Community! Our team is listening closely, and there's a chance they'll be able to address this during the next year. I'll let you know if that happens. I understand that this would be a very welcome enhancement for you!"

Better hurry, or many of the people suggesting that Wrike fix this design flaw will no longer be customers, if they haven't moved to a different application already.

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Yes concur of course with Brad James and John Rakoczy.  I just jumped into another thread as Lisa has been commenting today, but conspicuously avoiding this one.  Brad that is exactly the point - rhetoric like "maybe this year" - I would not have the shame to publicly insult my user base's intelligence like that.  There are 101 other apps now coming up strong and fast that have this and a ton of other features, very much at your peril Wrike that you ignore this type of stuff.

Oh and Brad, I doled out a bunch of money for my team's license a few months ago, of course whole year in advance, and have moved on.  I only pop back in here from time to time to keep solidarity with fellow dissatisfied users such as yourself!

Cheers, and hope you find a better solution like I did!  The list is huge, but you can take a look at Hive, ClickUp, Notion, Coda, Fibery, Monday, Clubhouse, etc. etc.

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi again, everyone! Thanks for your input here. 

The status remains Backburner here for now, and weโ€™re very sorry that youโ€™re disappointed that this suggestion isn't implemented. Weโ€™d love to be able to implement all of the suggestions that you share here on the Community, but the team has to prioritize certain requests over others based on various factors. We will continue to pass on all of your feedback and insights here to our Product Team. If you'd like to know what happens with Product feedback overall, please check out this post: https://help.wrike.com/hc/en-us/community/posts/360019106654--Read-Me-What-happens-with-Product-Feedback-

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

When I first came here, I was in my 14 days free trial. I read the comments and thought, ยซ cool, Wrike is listening to user feedback, I guess this issue will be resolved quickly ยป.

 

Yeah, nah. Nope. Not even close.

 

If you are reading this in your free trial, do not sign Wrike, go somewhere else. Iโ€™m following many customer requests that go nowhere and with my experience with the service / billing of wrike, Iโ€™ve come to the conclusion that Wrike is more concerned about acquiring new customers than retaining and pleasing existing ones. They know once you are in there, is a pain to switch to a competitor.

 

In the years Iโ€™ve been a user, iโ€™ve seen a lot of complex new features come and go. @Wrike, you had time to develop, test, launch and withdraw video meetings inside Wrike, but simply sorting comments, like any email reader does, itโ€™s too much to ask? Like converting a task into a project, or integrating with your Outlook calendar. I mean, who uses outlook calendar? It would be much more useful to have video meetings in Wrike!

 

Iโ€™m currently shopping for a Wrike alternative : any suggestions ?

 

 

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I've developed enough products to know just how easy it is to relegate requests such as this (especially when coupled with angry comments) to the discard/ignore pile. 

In this case, also a huge mistake.

There is a reason why top-posting is used in email threads. If the thread gets long enough, scrolling passed all the previous comments every time to get to the one new item that is actually pertinent is tiring, distracting, and unnecessary.

Making users do this for every task they are involved with represents a major impediment to work. One you don't see until there is significant collaboration on one topic, but once there is, an extremely laborious problem.

It's doubly an issue because no other software makes you do this. Which unfortunately highlights Wrike as the issue.

We too have just paid up front for a year. I have just been asked by our stakeholders and one of our directors how we can make the navigation of Wrike (between scrolling and an interface that dominates more screen real-estate than the project information) less of an issue.

I have to go back to them and say we can't.

I can guarantee that their next question will be if we can look into other software.

I'd encourage you not to back-burner this too long, as most will not even tell you it's an issue. They'll just move on.

 

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Well said, Arron Martensen .  

We went ahead anyway with Wrike, and even upgraded our license when we saw how awesome it really is (except for how you handle threads).

I remain baffled as to why Wrike would even think of doing things so backwards.  *Especially* when you've put so much obvious thought into just about everything else!  Every single email client that's ever been in existence has put the newest emails AT THE TOP.  Makes me wonder if your developers or upper management have ever used email (!).  This issue needs to be your #1 top priority. 

And as a 30-year software developer/analyst, I don't buy the excuse that it would require a complete re-design of the software from the bottom up.  Everything is stored in a database, and whatever call you are using to display the comments... just reverse it.  Seriously.

I know you are a growing company, and especially with the covid-19 going on.  I know you are a global company full of young aspiring professionals.  Your success coaches, product specialists, and online documentation are virtually WORLD-CLASS...so again this huge gaffe is unbelieveable how you handle threads and conversations.

BTW, your API is phenomenal and has allowed us to automate and integrate into almost every other bit of software we run.  We just don't use Wrike for much project communication because you don't make it easy.  Once a task is created, we use your API to seed it elsewhere (like in TEAMS or ZENDESK) where their software actually lets people communicate in a helpful/meaningful way. 

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

To be fair though in regards to comparing Wrike to email clients, In Gmail, when you are viewing your inbox, it is true that new emails populate the top of the inbox, however, once you open that email thread, the new email is at the bottom of the thread. I have many email threads with 50+ replies. The thing that Gmail does to address this issue is that when a new email comes into that thread and you open it from your inbox, it collapses all of the replies between the first message in the thread and the newest one, meaning that even though the newest reply is still technically at the bottom of the thread, it is displayed immediately on the screen when you open the thread. This is something I believe I pointed out many years ago on this forum.

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Interesting to note that.  I'm not a heavy gmail user as I find it a chaotic mess for email lol.  Your comment just proves it's not intuitive (to me anyway).  I've been using email since the first clients came out in the 80's and gmail is the only one I believe that lists emails backwards... and they did it that way as more a point of trying to be different and set themselves apart, than actually being useful. a marketing thing to distinguish themselves from the tried-and-true methods everyone else used before.  I will say it was useful though, it forced people to start using tags in a big way (you had no choice otherwise because there was no order or any organization in how email was presented!)

I'd take it with a grain of salt if Wrike emulated gmail however, as that will still be better than what they think is good now (!).  This kind of attitude that companies have, that what they are doing is good enough and if they don't change it, customers will just accept it as the norm... is gross to me lol.  Certain things inherently work better than others, and even if gmail thinks it's ok to reverse sort email (and Wrike for comments), that doesn't make it right, sane, logical, or very productive :)  IMO  I guess I'm just old school, though not quite in the grave yet ;)

1
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

How is this still not a thing??? Why the heck would you bury the most recent information about a task at the bottom of a long scroll. It's absolutely absurd. At very minimum, users should be allowed to have a default setting to change the sort. At best, it should be a global setting that is defaulted to sort by date in descending order for all tasks.

I'd love to speak to the product owner on this one and the top engineer and have them attempt to explain to me why this isn't already implemented. 

3
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Britton Beckham, one chimed in about 2 1/2 years ago! It's several pages earlier in the thread.  I agree, great post.  At the very least, somebody from the Product Team should be in here providing logical explanations as to why they can't do this.  Nobody needs to see the full Wrike roadmap, but when you have so many people irate about such a simple feature, on a public forum you host yourself no less, you are risking the credibility of the entire product.  Things like this are a big reason I hesitate on continuing my Wrike license.  Especially when so many other competitors have this out of the box.

2
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

The last update on this was over 2 years ago.  Is the task Stream refresh still on the product roadmap?  Is there an estimate on completion?

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hey everyone! I don't have an update on this from the Product team as this is not in their short-term plans. At the same time, the team is again looking at the overall stream logic, so I'll let you know as soon as I have any news from the them. Thanks for your interest and support for this suggestion! 

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Thanks Lisa for keeping this thread in your crosshairs. 

Just a suggestion (from a 30-year application developer) that when the interface (app or web) does the call to fetch/retrieve the comment fields and data for a thread...  to SORT the data in the opposite order from ascending to descending.  It's already pulling up the data in a chronological order... just the WRONG one.  It should be a VERY simple fix.  I just tested a similar function in a test environment, and it took me all of 20 minutes to reverse the display order of a comment thread... I also was able to import my google mailbox into a test environment, and in no short order, reverse the backwards display of emails in a thread.  So it's not impossible, and certainly very simple to do.

The engineers can practice this on the discussion board here... after all, who wants to page through to the last page to find the most recent comments? (Answer = nobody, despite Google disagreeing).  As Homer Simpson says... D'Oh!

I do love your product.  It's freakishly awesome in nature.  Which is why I'm so utterly baffled why they won't bother with correcting the anti-intuitive nature of thread comments.  Wrike is not Google Mail.  (I don't use gmail for the reason that it's complete *chaos*, sorted backwards, and relies on me to use searches and tags to find anything... not a good role model for Wrike!).  An organized desk is a productive desk ;)

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I strongly agree with John on this.  We live with the comment sorting issue in Wrike, but I think about it almost daily when I look at tasks with comments and have to spend time scrolling to see the relevant newer comments.  Sure, I can get notified by email by the newest comments but wouldn't it be great to not have to get these emails because I see what I need at a glance when viewing the task?

I think my team actually avoids using comments for this reason - we tend to enter text/comments in the Description area and we insert new comments with manually entered dates and times on top which effectively gives us what we want - relevant/current info when we view the task.  Really, this is a work around that is preventing us from leveraging the capabilities of comments (notifications/tagging etc.) and using Descriptions in a way that I don't think the product designers intended - for both task information and a log of comments.

I am not a developer, but it does seem like this change or at least a configuration option to control account preferences for order of comments is viable and I would imagine that it would be one of the biggest time savers of any product enhancements in the road map.

0
Comment actions Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I'm truly puzzled, that this still hasn't been solved by Wrike. In my mind, it's more or less the only really grave flaw, in an otherwise very neat product. Comments are such a strong feature, but is almost never used in our team, due to the fact that they get overlooked, because they are placed so inappropriately in relation to the natural flow inside a task. We also often use the description field for comments, which is not it's intended use. I wouldn't even call this a feature request - I would call it a bug. Why Wrike management hasn't pushed this relatively small change through to the development team yet, is beyond me...

0
Comment actions Permalink

Folllowing List for Post: [Status: Investigating ๐Ÿ•ต๏ธโ€โ™€๏ธ] Sort Comments by Newest at the top
[this list is visible for admins and agents only]

Didnโ€™t find what you were looking for? Write new post