AI Agent Types
TL;DR
Choose from 6 prebuilt AI agents - Revision Tracker (counts review cycles), Project Coordinator (automates kickoff & subtasks), Missed Deadline (escalates overdue work), Triaging (classifies & routes tasks), Intake (validates request completeness), and Risk (flags delays early) - or build a Custom agent with your own logic, triggers, and actions for unique workflows.
| Availability: Business, Pinnacle, Apex. ; Unavailability: Free, Team; |
- Overview
- Revision Tracker Agent
- Project Coordinator Agent
- Missed Deadline Agent
- Triaging Agent
- Intake Agent
- Risk Agent
- Custom Agent
- Comparison Table
- What’s Next?
Overview
You can start with six built-in (prebuilt) agents or design your own custom agent to suit unique workflows.
Revision Tracker Agent 1
- Purpose: Track review frequency and improve team visibility into iterative cycles.
- What it does: Monitors task status changes, counts how many times a deliverable re-enters review, and posts an automated summary comment with each cycle.
- Ideal for: Design, content, and QA teams managing multi-stage approval workflows.
- Setup tip: Define the exact trigger statuses that represent a "review" state so counter accuracy remains high.
Project Coordinator Agent 2
- Purpose: Automate new project initialization and stakeholder onboarding.
- What it does: Generates standardized subtask lists, schedules key milestone deadlines, and sends a formal kickoff notification to the designated Customer Success Manager.
- Ideal for: Operations and client services teams launching frequent, template-driven projects.
- Setup tip: Maintain an up-to-date mapping of account owners to ensure kickoff emails reach the correct manager.
Missed Deadline Agent 3
- Purpose: Escalate overdue items instantly to mitigate project delays.
- What it does: Scans active tasks for passed due dates, notifies relevant stakeholders, and attaches contextual details alongside recommended recovery actions.
- Ideal for: Fast-paced project managers handling tight timelines and complex dependencies.
- Setup tip: Set clear notification thresholds (e.g., alert immediately or after a 24-hour grace period) to prevent alert fatigue.
Triaging Agent 4
- Purpose: Classify and route incoming work based on content.
- What it does: Reads new task descriptions, identifies intent, and sets custom field values like priority or category.
- Ideal for: Teams with high volumes of incoming requests.
- Setup tip: Define which custom fields to populate and the classification options.
Intake Agent 5
- Purpose: Validate that new requests contain all required details before work begins.
- What it does: Reviews task descriptions for missing info and posts validation comments.
- Ideal for: Teams that rely on structured request intake.
- Setup tip: Define what "complete" means for your team (e.g., deadline, design link, assignee).
Risk Agent 6
- Purpose: Identify potential project risks early.
- What it does: Scans projects and tasks for overdue or blocked items and posts a summary comment.
- Ideal for: Project managers who want a quick project health check.
- Setup tip: Schedule daily or weekly runs; the agent posts its risk report as a comment automatically.
Custom Agent 7
- Purpose: Build your own intelligent automation tailored to your workflow.
- What it does: You define the role, logic, and triggers; choose actions like posting comments or updating fields.
- Ideal for: Advanced teams that want to automate unique workflows.
- Setup tip: Write a clear prompt describing what the agent should look for, how to decide, and what to do in each case. Test it in the Playground before deploying.
Comparison Table
| Feature | Revision Tracker Agent | Project Coordinator Agent | Missed Deadline Agent | Risk Agent | Triaging Agent | Intake Agent | Custom Agent |
|---|---|---|---|---|---|---|---|
| Primary Goal | Track review frequency | Automate project setup | Escalate overdue tasks | Flag risks early | Classify & route | Validate completeness | Any custom workflow |
| Typical Trigger | Status change to review | New project created | Due date passed | Scheduled | New item / field change | New item created | Any trigger |
| Main Action | Increment counter & comment | Assign subtasks & email CSM | Send contextual alert & next step | Post summary comment | Set custom fields | Post validation comment | Any action |
| Configurable Logic | Review status triggers | Subtask templates & CSM routing | Alert grace period & assignees | Minimal |
Field/classification setup |
"Complete" criteria |
Fully custom prompt |
| Best For | Creative & QA teams | Operations & Client Success | Fast-paced delivery teams | Project Managers |
High-volume teams |
Structured intake teams |
Advanced teams |
What’s Next?
Was this article helpful?
Thank you for your feedback.
Thank you for your feedback.
Please sign in to leave a comment.