Fix Missed Notifications in Microsoft Teams
Overview
The Wrike and Microsoft Teams integration lets you receive actionable Wrike notifications directly in Teams, so you can track work progress and respond without leaving your collaboration hub. Once connected, the Wrike bot in Teams can send you updates on task changes, @mentions, reminders, and other key activity, helping you stay aligned with your team in real time.
Situation
You have setup the integration with MS Teams, but not receiving any notifications.
Troubleshooting
Use the troubleshooting steps below to verify your Wrike bot login, check Microsoft Teams notification settings, and resolve potential cache or app configuration issues that may prevent notifications from appearing in Teams.
Log into Wrike Bot in MS Teams
To receive notifications from the Wrike bot in Microsoft Teams, make sure you are logged into the Wrike bot chat:
- Open the Wrike Personal app in Teams
- Navigate to the "Chat" tab
- Click Log in
If you don’t see the login button, try sending the message notifications on in the chat to prompt the login option.
Check Notification Settings in Microsoft Teams
Notifications for the Wrike app should be unmuted and enabled in Teams settings:
- Go to Teams Settings
- Open Notifications
- Turn Wrike notifications on
Clear Microsoft Teams Cache
Cached data in the Teams desktop app can cause notification issues. Clearing the cache often resolves these glitches. For instructions, please see this page.
Reinstall the Wrike App in Teams
If clearing the cache does not resolve the issue, try uninstalling and reinstalling the Wrike app in Microsoft Teams. Reinstalling the app can help reset any configuration issues that may be causing the problem.