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Fix Missed Notifications in Microsoft Teams

Overview

The Wrike and Microsoft Teams integration lets you receive actionable Wrike notifications directly in Teams, so you can track work progress and respond without leaving your collaboration hub. Once connected, the Wrike bot in Teams can send you updates on task changes, @mentions, reminders, and other key activity, helping you stay aligned with your team in real time. 

Situation

You have setup the integration with MS Teams, but not receiving any notifications.

Troubleshooting

Use the troubleshooting steps below to verify your Wrike bot login, check Microsoft Teams notification settings, and resolve potential cache or app configuration issues that may prevent notifications from appearing in Teams.

Log into Wrike Bot in MS Teams

To receive notifications from the Wrike bot in Microsoft Teams, you have to be logged into the Wrike bot chat:
  1. Open the Wrike Personal app in Teams
  2. Navigate to the Chat tab
  3. Click Log in
If the login button is not visible, or clicking it results in a login loop, type and send Notifications on in the chat to prompt a fresh login option.

Check Notification Settings in Microsoft Teams

MS Teams notifications should be enabled and unmuted in OS and Teams Settings:
  1. Go to Teams Settings
  2. Open Notifications and activity
  3. Confirm the following depending on the Teams version in use:
    • Desktop application: ensure Teams notifications are allowed on your device (in your OS notifications settings).
    • Web browser: ensure Mute all notifications (except for calls and meetings) is turned off
  4. Make sure the option Play sounds with notifications is checked

Clear Microsoft Teams Cache

Cached data in the Teams desktop app can cause notification issues. Clearing the cache often resolves these glitches. For instructions, please see this page.

Reinstall the Wrike App in Teams

If clearing the cache does not resolve the issue, try uninstalling and reinstalling the Wrike app in Microsoft Teams. Reinstalling the app can help reset any configuration issues that may be causing the problem.

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