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@Mentions in Wrike

Table 1. Availability - Legacy plans


Availability: Legacy Free, Legacy Professional, Legacy Business, Legacy Enterprise; Unavailability: ;


Availability: Free, Professional, Team, Business Plus, Enterprise Standard, Enterprise Pinnacle. ; Unavailability: ;

Overview

All users can use @mentions in comments unless their access role restricts leaving comments.

Use the @mentioning feature to draw a teammate’s attention to a specific comment.

Note

When you @mention a user you choose them via the assignee picker. The assignee picker works by taking user relationships, work history and the context of the work item into consideration. If you don't immediately see the relevant assignee you can still search for them.

mentions_inbox_gimp_marker.png

Note

When you @mention someone on a task, folder, or project, you automatically share that item with them (if it wasn't already shared with them before).

Who you can @mention

Regular Users

  • You can @mention any user or user group on any task, folder, or project, as long as they're part of the same account.

  • You might not be able to @mention someone on an item if they don’t have access to it and you have permission to comment on it, but not share it.

External Users, Collaborators, Contributors or Viewers

  • You can only @mention users or user groups who already have access to the task, folder, or project.

Specific @Mentions

  • Any user can use specific @mentions for groups of people who follow the task or are assigned to it.

  • You can also mention yourself, though this doesn't trigger any notifications.

Locked Spaces

  • Within Locked spaces, you can only @mention teammates who are also members of that space.

How @mentions work

Notifications

  • When you @mention a colleague:

    • A notification immediately appears in their Inbox.

    • An email notification may be triggered, depending on the user’s notification settings.

    Note

    Email notifications related to @mentions are sent six to 10 minutes after a comment is made.

Sharing and Following

  • When you @mention a user on a task, Wrike automatically shares it with them and adds them as a task follower.

  • Mentioning a user on a folder or project shares it with them, but they don't start following it by default.

  • When you @mention a user group in a task, the group does not start following the task automatically.

Tip

@Mentioning can't be done via email. However, if someone @mentions you and you reply via email, your response is posted as a comment in Wrike and the person who @mentioned you is automatically @mentioned in your comment.

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