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Customizing External Request Form Email Confirmations

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Wrike Documentation Team

Wrike Documentation Team

TL;DR

Account admins and owners can customize the email confirmation sent to external users after they submit a request form. To do this, go to Settings → Request forms → Configure emails, then edit the sender name, opening line, email body, and signature, and click Save. If your workspace is branded, you can also add a company logo for branded confirmations. The language of auto-generated parts of the email depends on the submitter’s browser language settings.

Table 21. Availability - Legacy plans

Free Professional Business Enterprise
Availability: Legacy Business, Legacy Enterprise.; Unavailability: Legacy Free, Legacy Professional.;

Table 22. Availability

Free Team Business Pinnacle Apex
Availability: Business, Pinnacle, Apex. ; Unavailability: Free, Team;

Note

External request forms are not available during the trial period by default. To enable this feature for your account whilst on trial, please contact Customer Support or your Account Representative.

Overview

Account admins and owners can customize request form email confirmations. On Legacy Enterprise , Pinnacle and Apex accounts, this right can be revoked from account admins.

When a non-Wrike user submits an external request form they receive an email confirmation letting them know that their request was successfully submitted. This email can be customized.

Customize Your Request Form Email Confirmation

  1. Click your profile image in the sidebar 1.
  2. Select Settings from the drop-down 2.
    Screenshot 2026-08-20 at 1.32.23 PM.png
  3. Click Request forms in the left panel 3.
  4. Click Configure emails on the toolbar 4.
    Screenshot 2026-08-20 at 1.45.30 PM.png

  5. In the pop-up:

    • Specify the sender's name 5.
    • Choose to use logo from account settings 6.
    • Modify the opening line, email body, and signature 7.
  6. Click Save 8.
    Screenshot 2026-08-20 at 1.50.39 PM.png

Note

You can customize the thank-you email for individual forms for by clicking on Configure email under Share public link to form.
Screen Recording 2026-10-28 at 2.02.15 PM.gif 

 

If you have a branded workspace you can also upload a company logo in your account settings to send branded email confirmations.

Note

The language of the automatically generated sections, including the default "Thank you" message, is determined by the web browser language settings of the person filling out the form.

Sample email:

_Thank_you__message.png

How to Disable Thank-you Email

The automatic thank-you email is triggered by Require respondent's name and email configuration.

To disable thank-you email:

  1. Uncheck the Require respondent's name and email button under Share public link to form.
    Screen Recording 2026-10-28 at 1.43.33 PM.gif

Note

If a user decides to disable Require respondent’s name and email in order to stop the thank-you emails, they must be aware of these implications:

  1. No Thank-You Email: External submitters will no longer receive the automatic confirmation.
  2. No Copy of Response: External submitters will not receive a copy of their submission.
  3. Loss of Direct Communication: Agents will lose the ability to email the external requester directly from the created task/item in Wrike.

 

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