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Troubleshoot Wrike Desktop App Access and Performance

Situation

You log in to the Wrike desktop app and find that your Wrike workspace is slower than usual or isn’t loading. If you have multiple Wrike accounts and receive an 'Access Denied' message, consider clearing the cache via the app console.

Important

Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements.

Troubleshooting

There are a few things that may affect how Wrike responds and performs on your computer:

  • Internet connection: Make sure you are connected to the Internet and check the speed of your internet connection.
  • Network: If your corporate network uses a proxy, firewall, VPN, or an antivirus program, it may be blocking Wrike resources. Check with your IT team to see if this is the case, or try accessing Wrike using another network.

Check if Wrike works in your browser. If the same problem persists, follow the steps suggested in this article. If Wrike works as expected in your browser, the issue is likely related to the desktop app cache.

Clear app cache

To clear the Wrike desktop app cache, please try the following options in order. Start with the first option, and if that doesn't resolve the issue, proceed to the next one:

Clear the cache via the app menu

  • Select History in the app menu and then Clear cache.
  • Select History in the app menu and then Clear storage. This will automatically clear all the information about the previous session and log you out of the application.

    Windows:


    Mac:
  • Close the app:
    • Windows: click File and select Exit.
    • Mac: click Wrike from the menu bar and select Quit.
  • Relaunch the app.

Clear the cache via the app console

  • Click View in the app header, select Toggle Developer Tools and then For content view:

    Windows:

    Mac:
  • Under the Application tab, select Storage in the left navigation panel
  • Click Clear site data.

This will automatically clear all the information about the previous session and log you out of the application, so you can re-login.

Clear the cache manually on your computer

Windows:

  • Close the app: Click File and select Exit.
  • Search for this folder and delete its contents: C:\Users\%username%\AppData\Roaming\Wrike\. To find it, use the command %AppData% in the Search option on your computer and then follow the path to delete the files inside the Wrike folder.
  • Relaunch the app.

Mac:

  • Close the app: select Wrike from the menu bar and select Quit.
  • Search for this folder & delete its contents: ~/Library/Application Support/Wrike/
  • Relaunch the app.

Reinstall the app

Once you’ve cleared your cache, launch the app, log into Wrike, and check if performance has improved. If not, follow these steps to perform a full reinstallation of the app:

Windows:

  • Go to Apps & Features on your computer and click Uninstall next to Wrike.

  • Search for this folder and delete its contents: C:\Users\%username%\AppData\Roaming\Wrike\. To find it, use the command %AppData% in the Search option on your computer and then follow the path to delete the files inside the Wrike folder.

  • Reinstall the app.

Mac:

  • Locate the Wrike for Mac app in Finder, or hold the command (⌘) key and click on the app in Spotlight.
  • Drag the app icon to the Trash, or right-click on the app and choose Move to Trash.
  • Right-click on the Trash and select Empty Trash to erase the app from your computer.
  • Reinstall the app.
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