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Troubleshoot Wrike Desktop App Access and Performance

Situation

You log in to the Wrike desktop app and find that your Wrike workspace is slower than usual or isn’t loading. If you have multiple Wrike accounts and receive an 'Access Denied' message, consider clearing the cache via the app console.

Important

Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements. 

Troubleshooting

There are a few things that may affect how Wrike responds and performs on your computer:

  • Internet connection: Make sure you are connected to the Internet and check the speed of your internet connection.
  • Network: If your corporate network uses a proxy, firewall, VPN, or an antivirus program, it may be blocking Wrike resources. Check with your IT team to see if this is the case, or try accessing Wrike using another network.

Check if Wrike works in your browser. If the same problem persists, follow the steps suggested in this article. If Wrike works as expected in your browser, the issue is likely related to the desktop app cache.

Clear app cache

To clear the Wrike desktop app cache, please try the following options in order. Start with the first option, and if that doesn't resolve the issue, proceed to the next one:

Clear the cache via the app menu

  1. In the desktop app menu, select History, then click Clear cache.
  2. In the desktop app menu, select History, then Clear storage.
    This will automatically clear all the information about the previous session and log you out of the application.
  3. Close the app:
    • Windows: click the three dots ... button, then click File and select Exit.
    • Mac: click Wrike from the menu bar and select Quit Wrike.
  4. Relaunch the app.

Clear the cache via the app console

  1. Click View in the app header, select Toggle Developer Tools and then For content view
  2. Under the Application tab, select Storage in the left navigation panel
  3. Click Clear site data.

This will automatically clear all the information about the previous session and log you out of the application, so you can re-login.

Clear the cache manually on your computer

Windows

  1. Close the Desktop app: click the three dots ... button, then click File and select Exit.
  2. Search for this folder and delete its contents: C:\Users\%username%\AppData\Roaming\Wrike\. To find it, press ‘Win+R’ on your keyboard, then copy and paste %AppData%\Wrike in the Run dialog and click OK.
    DApp_Windows_Run_Dialog.png
  3. Relaunch the app.

Mac

  1. Close the app: select Wrike from the menu bar and select Quit Wrike.
  2. Search for this folder and delete its contents: ~/Library/Application Support/Wrike/
  3. Relaunch the app.

Reinstall the app

If performance did not improve after the manual cache clearing, perform a full reinstallation of the app.

Windows

  1. Go to Installed apps (alternatively, Apps & Features) on your computer and click Uninstall next to Wrike.
  2. Search for this folder and delete its contents: C:\Users\%username%\AppData\Roaming\Wrike\. To find it, press ‘Win+R’ on your keyboard, then copy and paste %AppData%\Wrike in the Run dialog and click OK.
    DApp_Windows_Run_Dialog.png
  3. Reinstall the app.

Mac

  1. Locate the Wrike for Mac app in Finder, or hold the Command (⌘) key and click the app in Spotlight.
  2. Drag the app icon to the Bin, or right-click the app and choose Move to Bin.
  3. Right-click the Bin and select Empty Bin to erase the app from your computer.
  4. Reinstall the app. 

Reset the tabs opened at Desktop app launch

By default, the Desktop app will launch with the tabs that were open when you last quit the application. But if the app acts differently and always opens the same set of tabs at every startup, even if you closed these tabs prior to quitting the app before, there is a way to fix this. You will need delete the ‘Settings’ file in the Desktop app installation folder on your computer. Below, you will find specific steps to do that on Windows and Mac OS:

Windows

  1. Close the Desktop app: click the three dots ... button, then click File and select Exit.
  2. Open this folder on your computer: C:\Users\%username%\AppData\Roaming\Wrike\. To find it, press ‘Win+R’ on your keyboard, then copy and paste %AppData%\Wrike in the Run dialog and click OK.
    DApp_Windows_Run_Dialog.png
  3. The 'Wrike' folder will open. Find the 'Settings' file there and delete it.
  4. Relaunch the Desktop app. After it launches, the ‘Settings’ file will be automatically recreated, the Desktop app will be opened with the default tab (Inbox) and will "remember" the set of tabs you have before quitting the app to reopen next time you launch the app.

Mac

  1. Close the app: select Wrike from the menu bar and select Quit Wrike.
  2. Search for this folder on your Mac: ~/Library/Application Support/Wrike/
  3. Open the 'Wrike' folder. Find the 'settings.json' file there and delete it.
  4. Relaunch the Desktop app. After it launches, the ‘Settings’ file will be automatically recreated, the Desktop app will be opened with the default tab (Inbox) and will "remember" the set of tabs you have before quitting the app to reopen next time you launch the app.
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