Unclear email notifications - Barrier to Wrike user engagement/adaption
Hello! Currently, when a user is tagged (and has email notifications on), an email notification is sent with the Task name and/or Folder name as the subject line. This content as the subject line, lacks clarity of the action/message you are sending to the recipient. Then scrolling towards the bottom of the email notification, your message to the recipient appears, accompanied by a button to click and Open update in Wrike.
A person receiving this email notification isn't sure what project the update is for or what action is requested of them, causing confusion and behaviors like ignoring the email all together or flagging for additional follow up.
Updating the task name was an option we considered as a work around. However, it wasn't a sufficient solution to customize each task's name when working within templates/blueprints, where tasks follow organized naming conventions.
Could email notifications for tagged recipients be more user friendly - with customizable subject lines and/or project number/name included?
Updates to this feature would improve our team's Wrike user adaption and engagement levels.
Similar posts:
https://help.wrike.com/hc/en-us/community/posts/360003159073-Email-notifications-and-project-names
Hi Erin Danner 👋
Welcome to the community, and thank you for taking the time to post your feedback! It has now been forwarded to the responsible team 👍
Rohan V Community Team at Wrike Wrike Product Manager Werden Sie ein Wrike-Experte mit Wrike Discover
Rohan V Wrike Team member Werden Sie ein Wrike-Experte mit Wrike Discover
Not to mention the email comes late. So if you happen to see the message from Inbox (immediately) then the email comes in 20 minutes later, you think the problem still exists....