Automate Email on Workflow Status Change

Wrike's automation engine does not have a way to generate an email to an external party automatically. (Email can be sent to people following the task, depending on the automation action and their own notification settings, but I don't think that addresses your issue.)

The only way I can think to do this is by using a secondary service that is subscribed to a Wrike webhook and is capable of analyzing tasks to determine of the conditions are correct to send the email to the unsuccessful applicant. (The secondary service must also generate the email, of course).

Whether or not this is more efficient/cost-effective than creating and assigning a "send rejection email" task is up to you...

Hi! Thanks for your kind response. Can you please explain a bit more on using a secondary service with Wrike web-hook - i.e. which web-hook and secondary service work for my use-case. I want a solution, so kindly help me.  

Best regards  

Hello Sajid Yousaf, our Support team is in touch with you via email in relation to your question here. Please let me know if I can help you with anything else🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Cansu Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

Hi everyone, opening this old thread to see if anything has changed about the original question? 

Is it possible to send an automated email to external party based on the task status change? 

Hi Daniel Czyzak, welcome to the Community and thank you for bumping this thread. 

Please allow me to share a little detail on how we process Product Feedback. We receive many great ideas on Community, and we pass on all feedback to our Product team. If you'd like to find out more, this article explains what happens after we receive Product feedback. 

We check with our team and assign a status after a thread receives more than 60 upvotes according to our Product Feedback Guidelines & Statuses. This suggestion at the moment needs more support. In the meantime, if there are any updates in relation to this suggestion, we'll be sure to update you here. Please let me know if you have any questions.

Cansu Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Cansu Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

Hi everyone! opening this old thread to see if anything has changed about the original question? 

Is it possible to send an automated email to external party based on the task status change? Or Is there a way we could automate a message on Wrike to let the external party knows? 

This could also be very useful, especially if we want to send a survey for user experience when a task is complete. 

  

Juan Community Team at Wrike Wrike Product Manager Learn about Wrike’s killer features and best practices with our Online Training Webinars

Juan Wrike Team member Learn about Wrike’s killer features and best practices with our Online Training Webinars

I'd like to add another use case to this thread: 

I'd like an automated email to be sent to a specific email address when status changes to a specific status.  It seems like there could be an automation where the action is to send an email to XYZ email address that is input by the person creating the automation. 

Thank you for sharing your use case Anna Schild, we'll make our team aware of it! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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