Install Update keeps prompting

Each time we've launched Wrike, the Windows desktop application (installed last week), I now get prompted to install an update. I choose to install and the application closes, and nothing happens. I open the app again, it asks me to update and around and around we go. If I say later, the next time I launch the app it will still ask me to install the update Later or Install. Is there truly a update to the newly launched desktop application? Why isn't the update installing and is there another way to force the update to install?

https://help.wrike.com/hc/en-us/articles/115004231249-Wrike-for-Windows-and-Mac-Desktop-App-?flash_digest=46bacd536ab4b6fde6a76bcc3a2533b11d07c193

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Hi Kristin, you may want to take this up with Support and start a ticket. I use the Desktop app and have no issues with it. 

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Stephen

Hi Kristin, Ryan is correct. I've raised a ticket and the team will be in touch soon to help 👍

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This happens to 80% of our users constantly (including out CEO), please help

 

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@Claire Hey, sorry to hear you're having issues, I'm raising a Support ticket for you, the team will be in touch soon 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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@Lisa @Claire was there a resolution to this? The same thing is happening on my computer.

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@Daniel Hey, sorry to hear you're having issues. I'm raising a Support ticket for you so that the team could advise on this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi there, also having this issue since 8.7.19. 

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Welcome to the Community, @Jessica! I'm raising a Support ticket for you now, someone will reach out to you soon!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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...so tickets were raised but I'm here in Feb 2020 and this is still happening. 

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Spot On Innovative Approach Stellar Advice

Hi Nick M., I'm sorry to hear that! Our Support team suggests to do the following in this situation:

Please follow these steps for full re-installation of the Desktop App:

Removing the folder %APPDATA%\Wrike is important to install the new version properly.

 

Please let me know if I can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi all, Has this been fixed? It is still a problem for me. Thank you

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Spot On Innovative Approach Stellar Advice

Hi Sara Guerena, welcome to the Community! Could you please let me know if you've tried to re-install the Desktop App as explained above? Our Support team recommends doing it in this case. Please let me know if you need assistance, I'll be happy to raise a ticket for you!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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This keeps happening with me as well. This is not the first time either and happens way too often, to the point where I don't want to install the update cause I am so sick of having to deal with this pop-up. 

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Hugh

Hi Brianna LaBarge, sorry to hear that this is happening to you. Have you tried the steps that Lisa laid out in her comment above? If you're still experiencing this, let me know and I'll raise a Support ticket for you 😊

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So this is the proposed solution for all users to uninstall & re-install? I guess i'd rather just not re-install and use a browser from now on until this is more permanently fixed.  

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Hi Brianna LaBarge! In a case like that, we recommend talking to our Support team as there might be different reasons why this is happening. It looks like re-installation helped everyone on this thread. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa and @...,

I appreciate that reinstall looks like a solution, but it only works temporarily.  I have had to reinstall twice now, so it doesn't seem like a lasting solution.

Thanks,

Sara

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Totally understand, Sara Guerena! Our Support team can troubleshoot to understand where this issue is coming from in your particular case, so please let me know if you'd like us to raise a ticket for you! 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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