[Status: Not planned] Editing Notification Types in the Inbox

I was asked to put my request in this feed.

Keeley Cav
Keeley Caverno
Apr 18, 9:44 AM PDT

We love the Wrike Bot! It's a great solution to an issue my team had with Wrike in my past company, where people would start work on a project before dependent tasks were completed, just because the task was showing up as overdue.

However, when I duplicate a project template, my team’s inboxes are blown up with Wrike Bot announcements, which makes it likely that they'll overlook an actual inbox notification from a teammate on an active task. Could the Wrike Bot have it's own "folder" in the Inbox? (Incoming, Wrike Bot, Sent, Starred, Archive). While I'm on the topic, could there also be a trash, for stuff we just don't want to keep at all (like the Wrike Bot notifications)?

Thanks!

I'm pretty disturbed this feature is not available. A working notification system is the base for online teamwork.

The decision to make all this possible via email, but not (or lots of months later) via the built-in notification system is weird.

My Team uses comments everyday to share task updates and discuss things.

Using "@... @... @..." is a truely annoying workaround and will be forgotten every second time which leads to mistakes and bad task management.

Hopefully the inbox will receive a update soon.

It looks like the developers rather prefer to waste time to "improve" the timeline feature and then stop elaborating that halfway, than make little but useful tweaks... There is a plug-in for Chrome which shows all the notices necessary (configurable), but it is uncomfortable for use. However, the events seem to be tracked by the system and it does not look like a rocket science to make those events showed in the inbox.

I hope the developers will eventually pay some attention to this feed.

Hi all, thank you for your input and continued votes here. I have bumped this thread to the Product Team again for an update and I'll report back here as soon as I have something concrete to share.

@Keeley - Welcome back to the Community - we missed you! 🤗 Your black belt has been reapplied🥋

I shared a specific use case here: https://help.wrike.com/hc/en-us/community/posts/115003531169-Get-notified-each-time-a-task-is-completed

But essentially we are NOT using email notifications, only desktop/app. So, I need control of notifications there. Currently I only get pop-ups for @mentions and not other things I'm following.

Thanks!

--Noel

Totally agree with Noel Howell and other comments above. This is absolutely urgent. It's really ludicrous that one isn't able to select which notifications to receive in Wrike's inbox. For our team, we don't want to receive a notification every time a task is assigned. Sometimes hundreds of tasks are assigned into the future when a project is created and it's overwhelming for people to get 60+ notifications. We only want to get notified when we're @ mentioned, added to review, or other VERY SPECIFIC cases, however we have no control over this. Our team also doesn't use email so we have completely disabled email notifications. 

At the moment, important comments are being missed because they get buried in the inbox under multiple "assigned task" notifications. Just an absolute pain, because people aren't coming into Wrike at all or trusting it enough due to this.

Also, Stephen Orowe, you said you'd have an update on April 25th, yet is June and there isn't an update. What's happening with this?

Totally agree with Catalina!! This is our exact use case as well. One of Wrike's greatest differentiators is that it has a desktop app (separate from a web interface) which allows a person to get notifications outside of email. PLEASE let us control them :)

--Noel

+1 here
as more people are joining Wrike in my business, its getting harder and harder not to miss important updates inside tasks.

The problem was postet over a year ago... when is the Wrike team going to change this behavior... disappointing to have such a core feature missing. :(

Hi all, our team is interested in adding more preferences here in the future but there is nothing on the roadmap right now ahead of other essential updates.

I've added a status in the title to reflect this and will update this if and when I have new information.

Keep voting and adding use cases where possible 👍

My team complains all the time about not being able to control which notifications they see in their Wrike inbox, and that it's really cluttered, therefore they don't pay attention to it. This is counterproductive. It's important for them to see tags + others but it's NOT necessary for them to see when a task was assigned to them, deleted,  rescheduled, etc.

I would love to customize the inbox for this kind of situation :

I create a task, unassign myself and assign someone else. If he wants to talk to me and forget to tag me, I usually have an email notification, a desktop notification, but no Wrike inbox message. That would be great, so I could disable desktop and email notification, and have everything I need in my Wrike inbox. 

When will the functionality be added so we can control our notifications?? This is critical to getting out of our email and driving Wrike adoption across the team. 

This is getting hilarious.
My previous post was 1 year ago. 1 year!!
And, literally, nothing has been done.
Not sure if the developers are serious or just taking the piss.

How on earth are people going to see the notifications in the topic they are commenting on, especially when you have entire teams of people working together?
Shall everyone tag(with an @) every other member of the team for every comment they do... just so everyone receives a notification!!???

Isn't there like a "subscribe to topic" feature?

Are the developers so incompetent that they can't develop such a simple feature? I doubt that. My guess is that whoever manages the developers and takes the decisions have no idea what to focus on first. They prefer to focus on adding little flowers and sprinkles to the graphic interface or other meaningless things, instead. What a joke.

I'm really pissed off.

To echo Peter, the lack of any apparent progress here is very frustrating. We began using Wrike about a year ago and have enjoyed the customizable workflows and the flexible organization, but we've recently begun looking at other tools out there because of the extremely poor notifications. The point of using a tool like Wrike is to centralize task management in a single place, without needing to jump between email, slack, etc.. Right now, the only options that exist are in email, which ends up sending so many emails that all of us have turned off notifications completely.

There's a relatively high degree of customizability for the types of notifications sent via email, why can't we choose to simply have these send to our wrike inbox instead of email? That would go a long way in helping with this pain point.

Beyond that, it would also be useful to allow admins to set default notifications for new users. As mentioned above, because they're all defaulted to on, everyone ends up turning off all their notifications. Plus, different organizations are going to have different workflows and different sets of notifications that are important. Right now, an admin would need to sit down with each new user to have them change their notifications to what is best since there aren't any global settings.

At the very least, could someone from the Wrike team please respond to this thread with the things that are taking priority over this? I understand there may be more complexity than any of us realize, but the radio silence and lack of any progress (and this thread being marked as Backburner for so long) all combine to create a lot of resentment among your otherwise loyal customers.

Thank you,
-Calum

Indeed. It is terribly disappointing. New "Features" every week but no care for user requirements at all.

Those weekly feature updates are more and more becoming a "we don't really care about your needs" newsletter.

To make it even more disappointing, most of the programming logic already exists due to email notification.

All it would need is to either duplicate the process for notification generation, or, even simpler, add a option to existing routine to generate mails, notifications, or both. Not too complicated, it seems to me.

Sooooo... ignoring community seems to become the new idea of how to deal with issues. Truely disappointing to see this.

Soooo... actually the fact that the title has a status at all means that it has enough votes and Wrike has acknowledged the need. In fact if you go to the full product forum and sort by 'votes' you'll see the dozens of upgrades they have in the works. It seems to be that the more votes a request gets, the faster it gets built. But I'm sure there are other factors in their decisions. I can't wait for this one to be implemented. Desktop apps are the direction that every service is going. Browser tabs are terribly inefficient- almost as bad as email. (hint hint)

https://help.wrike.com/hc/en-us/community/topics/115000020349-Product-Feedback?sort_by=votes

Thanks for the idea, Noel. I just did that. But it doesn't really comfort my mind.

I see there're lots of things noted as "needed". But most of these topics are waiting for 1-2 years now.

For a team releasing new features every week It's just terrible to see it takes this long until they fix badly needed community requests.

Hi all, I can understand your concern here and your want for some insight into how or why some features are worked on before others.

Currently, Backburner means it's backlogged. It's certainly something the Product Team is thinking about. However, one feature change can affect other features on the front and back-end so enhancements currently on the roadmap may influence how this request can be applied and worked on.

Stephanie wrote a post to explain exactly what happens with Product Feedback that I think helps explain this a little better. If you have any further questions about the feedback process, comment there and we'll be happy to discuss.

Hello there,

Yes, we think that its important that the Wrike inbox (non-email) is updated when someone updates a ticket without mentioning you.

(sometimes people forget).

Has this developed at all?

It seems like its an important feature as sometimes updates get lost and create inefficiencies.

I agree with all of the above comments. Wrike is a really great tool but to see the Inbox feature so underdeveloped is surprising and disappointing alike. We have a team of 25 people on Wrike and are having trouble keeping everyone in the loop. That's not ideal considering we switched to Wrike because it seemed like a robust and highly flexible tool.

Can we expect to see an update on this soon?

Hi, we are facing the same troubles with the Inbox as mentioned above. Can you give us an update?? 

"Nah. That's such a boring feature. Let's better do exiting new stuff." 🙃 ... sigh... sometimes I truely don't understand what's going on.

My team is currently also testing wrike and we will have to make a decision soon. The above mentioned problems with the inbox are one of our biggest concerns! We might opt against Wrike purely because this feature is missing. I cannot understand how something this important can be ignored for such a long time and be backlogged. Can we please receive an update on this matter?

Shall we start a petition ? LoL

Hey guys, thank you for your support for this feature suggestion. The Product team are looking to investigate this in the coming months. The team totally understand the popularity of the request, it something the they want to look at doing, but cannot fit it on their roadmap right now ahead of other planned enhancements. When this changes, I'll post here again and give you an update.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Agree, this would be a great feature to add in Wrike Inbox. Too many email notifications leads users to disabling them all, which defeats the purpose of notifications.

+1 vote also for Calum M's suggestion above to allow Admins ability to set default notifications for all users instead of having them all activated by default.

Too many email notifications will quickly discourage new users from using Wrike. We have had a few members deactivate their accounts because of the amount of email notifications they've been receiving.

Sigh. Every day it happens someone forgets @mentions and communication is stuck unti someone finds out about the reply by accident. I hope something's changing here soon. Specially I cannot understand the decision to implement it all for mails, but not for the internal inbox system. Thinking about that, I'm always concluding having all info in the Wrike inbox should be more important than to get everything in your separate mail inbox 🤔