WRIKE collaborator limits

Hey Christina, welcome to the Community 🙂
For Wrike accounts created after Oct.8, 2018 there's no limit to Collaborator licenses for people outside of your organization (outside of your email domain). For people within your organization (with the same email domain): up to 15% of your account licenses or 20 seats (whichever is higher) can be used for Collaborators.
If you have an existing Wrike account (created before Oct.8, 2018) the Wrike team will work with you to understand your current Collaborator use situation and how to move forward.

You can find more info on Collaborators in the Community post by Stephanie and on our Help Center 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa can you please confirm the following information is still valid as of today July of 2020?

"For Wrike accounts created after Oct.8, 2018 there's no limit to Collaborator licenses for people outside of your organization (outside of your email domain). For people within your organization (with the same email domain): up to 15% of your account licenses or 20 seats (whichever is higher) can be used for Collaborators."

Is there any situation where Wrike is limiting the creation of more than 20 collaborators users and charging for the extra collaborators users?

Thanks

Hi Neyl Walecki, welcome to the Community!

Let's check with our Support team to be 100% sure 👍 I'm raising a ticket for you now - you'll get a notification soon. 

I'll also post back here once we get a confirmation. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Thanks for the welcoming Lisa I hope to be an active contributor here. As for the info I asked about, no worries, I'll keep an eye for the ticket.

Thank you for getting back to me, Neyl Walecki! As I can see in the ticket, you should refer to the Terms of Service here, "5. Supplemental Terms For Collaborators." Also, as our Support specialist advises, please let us know if you'd like to speak to your Account Manager for more details 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa, thank you for the update. I just think this information (about number of collaborator type users) should be crystal clear specially on the pricing page. As of today, this is not really clear anywhere and the ToS just mention the limit, not providing any other info.

Wrike charges 9 USD/month per extra collaborator user and this is being used as negotiation tactic for new clientes and for what I read here in the Community for renewing clients as well.

As a digital marketing agency, limiting the number of users with the "guest" role to make approvals to only 20 limits too much our capacity to use Wrike with our clients. And paying monthly fee for guest users that many times are just there to keep an eye on the tasks (the director of a marketing analyst in our client, for exemple) just seems not logical or fair. Wrike can do it, of course, but at least be clear about this on the pricing page and show show much it could cost.

I believe clients with the Business plan and specially with the Marketing paid add-on should have way more than 20 "guest" seats limits. The functionality offered by the app is tailored just to clients make approvals, so the small limit is kind of counter-productive.

We just signed our contract and are really happy to be part of Wrike user base. Our Account Manager/Sales Rep was terrific and managed to raise the 20 user limit for us a little bit.

The same thing applies to the deploying fee for account above 15 seats, I didn't find any info on this on the site.

I'm sorry that the first thing I came here to talk about is something like this.

Thank you for your feedback here, Neyl Walecki! And I'm happy to hear that your Account Manager was able to help you with this 🙂 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I agree with him! I just got a note that I'm "all of a sudden" over the limit on my Collaborators. I've been a business account for the past 2 years with the same amount of collaborators and I've not been over my limit. Now all of a sudden I have to reduce the number of collaborators from 35 to under 20! How stupid! I have collaborators that just go in there and check mark that something is done with no other functionality and I have to pay $9/month for each person to do that? Quit being greedy and be happy that we've supported you for the past 10 years!

Welcome back to the Community Rebecca Brown! I'm contacting your Account Manager about this to see what we can do. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Limiting the number of Collaborators which already has limited functionality and try to charge extra is just wrong business practice.
Given that the collaborator access is similar to the free account and the regular Professional account is $9.80, I'd prefer Wrike just increase the license prices to pay for whatever they think the "too many Collaborators" would cost.
This is similar "wrong" pricing models that charges all seats for the feature-module upgrades that only a portion of the team uses.

Thanks a lot for sharing your feedback in relation to collaborator limits, Tach Sirichai! We'll be passing it on to our Product team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Well this is a fine rude surprise. We too were all of a sudden, after 3 years of 40+ collaborators, told that we have to reduce to under 20 or pay the $9/month per collaborator. Our account was created before October 8th 2018, how do we go about handling this? I have no idea who our account manager is anymore, they keep churning and not informing us until we send them an email and have to call and find out the person left or moved to a different dept.  

I'm sorry for this confusion Joey Lopez! I'm now contacting your account's Customer Success Manager about this - they will reach out to you as soon as possible to discuss this. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Lisa, the account manager, is saying that you are giving us unfactural information, and that we don't have a customer success manager, and that everything you said in this threat is not true. Please advise. This is becoming a larger existential problem for our Wrike usage.

It looks like there's been a miscommunication here Joey Lopez, I apologize for it. Your account manager is working on this with you internally; he will guide you and answer any additional questions. Also, please note that I had to remove some personal information from your latest comment. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa, I'd like everyone here to know so we can share experiences. We are simply being extorted. No one is working with us at all, the account manager is simply demanding payment. There are no negotiations, no accommodations, and no customer service whatsoever, and it's having a negative effect. You should know that we are considering ending our relationship with Wrike over this. 

I’m sorry to hear that, Joey Lopez! I’ve checked with my colleague and he confirmed that you are currently discussing this via email. We can’t mention the details of your contract here publicly, but I can see that your Account Manager is working with you on this. They will be reaching out to you again to discuss collaborators in your account.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hello all, I am adding here as well to share experiences. Like others, I've just heard from our account manager about the Wrike collaborator limit, which came as a complete surprise considering this isn't mentioned on the Pricing & Plans page and, more importantly, was not mentioned in our recent renewal agreement. I agree with others here that putting a limit on a user-type who has virtually only access to review a task and asking $9 USD for additional licenses seems unfair. I also noticed that our account manager had included deactivated collaborator licenses in their tally of collaborator licenses on our account, which I believe was an error. I am in touch with our Wrike representative now to come to an understanding.

Thanks a lot for sharing your feedback here Isabelle Couture! I've also flagged your concerns with your Account team, and I'm glad to hear you're already in touch with them about this.

Please let me know if I can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

This has hit us, too. Work is so slow that I was able to delete all the collaborators in excess of the 20. We've used Wrike since 2016. Even though I made it quite clear that we cannot pay more, the manager's response to that is to try to send us a quote. I responded once again that we are not going to pay more than we have already paid for this year.

If the cost goes up, we will be forced to close our Wrike account and use something else.

Thanks a lot for sharing this feedback Mag Enta! I'm now passing this information to your Wrike's Account team 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi, 

It seems like we are following that trend as well. The limit of 20 makes it really difficult for us to manage our project being limited to this limit of 20! We are too in a position where we need those collaborators but cannot justify any additional costs. 

Any recommendations or help? 

Hi Mathieu Durivage, thank you for taking the time to share your feedback. I've passed it on to your Wrike representative and I see that they have reached out to your team already.

We have, I believe, "unlimited" collabs and made it clear during courtship that was what we wanted/needed. I am auto-provisioning users and it simply has stopped. At every turn it is becoming more like "Wrike are you doing this to us?". Our success manager was apparently abducted by aliens. She has never been in touch.

Hi Patrick Fisher, welcome to the Community 👋

Thank you for reaching out! I've now flagged your comment with your Account team, they will be in touch.

Please let me know if there's anything else I can help you with. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

The main purpose of using Wrike for our company is to improve project management capabilities by using a collaborative application that enables the communication between members of our organization. Having these collaborators limit takes away that possibility.

As Neyl Walecki stated in a comment before this limit is not stated anywhere in the pricing information. Having this limitation crystal clear in the pricing is crucial so potential customers can evaluate if Wrike is really the solution they need.

Hello Manuel Salvador Henestrosa Lemus, thank you for sharing your feedback with us. May I kindly ask you to elaborate a bit on your use case? Wrike counts with tools that allow you to share information with colleagues who don't have an account (New Dashboards, Table view), and, perhaps your team could benefit from these.

Looking forward to your reply!

Hello @..., thanks for the feedback. In terms of sharing the information we have manage to do it properly with the new dashboard's tools. What we are struggling ir adding assignees to each task. As we are limited on our collaborators limit, we can´t use assignees as supposed to because most of the employees' don´t have a Wrike account.

Got you Manuel Salvador Henestrosa Lemus! Let us know if you'd like to add more seats to your account in the future 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover