Links not working for a particular user

When I send a user a link, she gets the "This folder or task is not shared with you" message. However, the folder is shared and she can reach it (and the task) from her home page, where she has it pinned. She said this happens almost every time someone sends her a Wrike link

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Hello Jim Power, our Support team is in touch with you via email. Please let me know if I can help with anything else 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Cansu Wrike Team member Become a Wrike expert with Wrike Discover

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